The following table lists released hotfixes for Sinch Contact Pro on-premise version FP18. To download the hotfixes, go to https://downloads.cc.sinch.com/ui/index.html. Hotfix number Affected Components Description 7.0.18.1 CEM Server Email HTML styl...
The following table lists released hotfixes for Sinch Contact Pro on-premise version FP17. To download the hotfixes, go to https://downloads.cc.sinch.com/ui/index.html. Hotfix number Affected Components Description 7.0.17.3 CEM Server, Agent Server C...
Microsoft has announced that the Internet Explorer browser will be retired (https://blogs.windows.com/windowsexperience/2021/05/19/the-future-of-internet-explorer-on-windows-10-is-in-microsoft-edge/). Therefore, we would like to remind you that Commu...
One of the more commonly asked questions we receive is whether Sinch Contact Pro is also available on-premise. The answer is "YES!!". Sinch Contact Pro is available in both a SaaS-based Cloud service or as a traditional on-premise deployment. While m...
28 December 2021: The hotfixes for log4j are now available: FP18: 7.0.18.5 FP17: 7.0.17.10 FP16: 7.0.16.123FP15: 7.0.15.15 ------------------------Cloud:21Q4 release: Log4j has been upgraded to a newer version, and actions recommended by the vendor a...
Dear all, I've updated some DEV systems to FP18 and I noticed that I can still see the version of FP17 that the system had before. 7.0.17.0 -> Upgrade to FP18 -> Version in CP: 7.0.17.0 7.0.17.5 -> Upgrade to FP18 -> Version in CP: 7.0.17.5 Any one e...
Hi together, I got a lot of questions about how to check and listen to voicemail using the Communication Panel. In CDT you have an notification icon about new VoiceMails at personal or queue level where the agent has access rights. I didn't find anyt...
Hi, Is there any information when will Windows 11 be supported for Sinch Contact Pro on-premise? Kind regards, Alder
SymptomsThe installation of the Operative Database Server fails. Reproducing If you have version FP18 and your SQL Server is 2014 or older, the installation of the Operative Database Server fails. SolutionTo successfully install the Operative Databas...
SymptomsThe installation of the Reporting Database Server fails. Reproducing If you have version FP17 and your SQL Server is 2014 or older, the installation of the Reporting Database Server fails. SolutionTo successfully install the Reporting Databas...
Hi, how many (max value) simultaneous calls can be recorded using one MRS component? There is discrepancy in the documentation (on-prem) - in one place we have 400 and in another place 800 simultaneous calls. BR, Piotr
Hello, Got a question regarding sending attachments via Chat window. I've onfigured a Chat with the Visitor Chat Configurator. I drag and drop a file into the Chat window. It takes some time to "upload" the file (depending on the file size). After it...
Hi, it seems hunt group mode in Communication Panel does not work as it should for call queues (in CDT it is ok). As I correctly understood documentation it should be possible to select (on a picklist) an any call waiting in a queue and answer it. Am...
Hi, I have a question regarding this kind of setup. We have a test SBC license with 3 WebRTC sessions. Our main issue with this is that when ever the 3rd agents logs into Communication Panel and registers in the SBC, it will kill all the previous ses...
Hi, In Sinch Documentation about the Online Monitoring app, it specifically mentions to use Internet Explorer. Is support for Chrome and other browsers in the roadmap? Most companies are avoiding to use IE due to security concerns.