Hi, how many (max value) simultaneous calls can be recorded using one
MRS component? There is discrepancy in the documentation (on-prem) - in
one place we have 400 and in another place 800 simultaneous calls. BR,
Hello, Got a question regarding sending attachments via Chat window.
I've onfigured a Chat with the Visitor Chat Configurator. I drag and
drop a file into the Chat window. It takes some time to "upload" the
file (depending on the file size). After it...
Hi, it seems hunt group mode in Communication Panel does not work as it
should for call queues (in CDT it is ok). As I correctly understood
documentation it should be possible to select (on a picklist) an any
call waiting in a queue and answer it. Am...
Hi, I have a question regarding this kind of setup. We have a test SBC
license with 3 WebRTC sessions. Our main issue with this is that when
ever the 3rd agents logs into Communication Panel and registers in the
SBC, it will kill all the previous ses...
Hi, In Sinch Documentation about the Online Monitoring app, it
specifically mentions to use Internet Explorer. Is support for Chrome
and other browsers in the roadmap? Most companies are avoiding to use IE
due to security concerns.
Hi, We want to make use of the Callback functionality, but not able to
find configuraiton option within IVR that will satisfy the requirement.
The requirement is to create a callback request with a call time value
of the next queue open time (conside...
Hi, Is there a way to add additional information in Conversation screen
via configuration or by passing data in IVR in Sinch CC Cloud
Communication Panel? This is the screen where the agents accept or
reject the call, or when the call is ongoing. We ...
Hi, We have a use case where everytime agents login to Communication
Panel, they should NOT automatically be Joined (Join Checkbox unticked)
to a specific queue. The current system behaviour is that system
remembers the state of agent's queues in Com...
Greetings, I see that most of the discussions here are related to the
cloud version. So my question is, am I in the right community forum to
ask questions and discuss matters regarding the On-Premise version ?
I see the new features that are coming...
Hi Guys, I'm not really sure if it is a bug to fix or "by design
functionality" - to improve, but in case of SAP C4C integration outgoing
emails are not identified with correct accounts in C4C. Most probably
Sinch Contact Center uses the sender's ema...
Hi , We have configured Sinch Contact Center and Email and Chat channels
are working good, however we are facing issues with Voice / Phone
channle i.e. when the agent login into the CP, he is getting 'succesfull
login and 'Phone Ready messages', but ...
Hi Guys, about SCC roadmap - do you already know when Supervisor
Functions like silent listening, coaching or barge-in/intercept will be
available in Communication Panel? Migration from CDT to CP is limited
without this. BR, Piotr
Hi Guys, has anyone idea how to define default reply template in
outgoing email messages? We have a real case when agents use simple
template with email signeture only but for every outgoing email they
must assign the template manually. How to assig ...
Hi Guys, in the System Configurator there are two paremeters directly
related to Predictive Dialer - Abandon Rate and Abandon Timeout. Do
these parameters relate also to build-in Sinch predictive queue dialer
or rather to external Sytel dialer only? ...