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Forum Posts

MRS - calls recording

Hi, how many (max value) simultaneous calls can be recorded using one MRS component? There is discrepancy in the documentation (on-prem) - in one place we have 400 and in another place 800 simultaneous calls. BR, Piotr

Resolved! Sinch CC On-Premise Chat attachments

Hello, Got a question regarding sending attachments via Chat window. I've onfigured a Chat with the Visitor Chat Configurator. I drag and drop a file into the Chat window. It takes some time to "upload" the file (depending on the file size). After it...

aldets by Frequent Contributor
  • 1 replies
  • 0 kudos

Hunt Group mode for call queues in CP

Hi, it seems hunt group mode in Communication Panel does not work as it should for call queues (in CDT it is ok). As I correctly understood documentation it should be possible to select (on a picklist) an any call waiting in a queue and answer it. Am...

AudioCodes Test license SBC and Sinch CC On-Prem FP17

Hi, I have a question regarding this kind of setup. We have a test SBC license with 3 WebRTC sessions. Our main issue with this is that when ever the 3rd agents logs into Communication Panel and registers in the SBC, it will kill all the previous ses...

aldets by Frequent Contributor
  • 2 replies
  • 0 kudos

Online Monitoring for non-IE Browsers

Hi, In Sinch Documentation about the Online Monitoring app, it specifically mentions to use Internet Explorer. Is support for Chrome and other browsers in the roadmap? Most companies are avoiding to use IE due to security concerns.

parkerr by Contributor
  • 10 replies
  • 0 kudos

Create callback request via IVR with specific call time

Hi, We want to make use of the Callback functionality, but not able to find configuraiton option within IVR that will satisfy the requirement. The requirement is to create a callback request with a call time value of the next queue open time (conside...

parkerr by Contributor
  • 3 replies
  • 1 kudos

Add fields in Conversation screen

Hi, Is there a way to add additional information in Conversation screen via configuration or by passing data in IVR in Sinch CC Cloud Communication Panel? This is the screen where the agents accept or reject the call, or when the call is ongoing. We ...

parkerr by Contributor
  • 3 replies
  • 0 kudos

Resolved! Sinch CC On-Premise

Greetings, I see that most of the discussions here are related to the cloud version. So my question is, am I in the right community forum to ask questions and discuss matters regarding the On-Premise version  ? I see the new features that are coming...

aldets by Frequent Contributor
  • 20 replies
  • 0 kudos

Unable to accept the call in Communication Panel

Hi , We have configured Sinch Contact Center and Email and Chat channels are working good, however we are facing issues with Voice / Phone channle i.e. when the agent login into the CP, he is getting 'succesfull login and 'Phone Ready messages', but ...

Resolved! Supervisor Functions

Hi Guys, about SCC roadmap - do you already know when Supervisor Functions like silent listening, coaching or barge-in/intercept will be available in Communication Panel? Migration from CDT to CP is limited without this. BR, Piotr

Resolved! Default reply template in email

Hi Guys, has anyone idea how to define default reply template in outgoing email messages? We have a real case when agents use simple template with email signeture only but for every outgoing email they must assign the template manually. How to assig ...

Resolved! Predictive Dialer setting parameters

Hi Guys, in the System Configurator there are two paremeters directly related to Predictive Dialer - Abandon Rate and Abandon Timeout. Do these parameters relate also to build-in Sinch predictive queue dialer or rather to external Sytel dialer only? ...