Contact Pro
Enable comprehensive omnichannel customer service experiences
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New documentation site available

Sinch Contact Pro (previously Sinch Contact Center) has a documentation site available for cloud customers: https://docs.cc.sinch.com/cloud/index.html Documentation for on-premise customers can be found at: https://docs.cc.sinch.com/onpremise/latest/...

Niina_P by Employees
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Is Sinch Contact Pro available on premise?

One of the more commonly asked questions we receive is whether Sinch Contact Pro is also available on-premise. The answer is "YES!!". Sinch Contact Pro is available in both a SaaS-based Cloud service or as a traditional on-premise deployment. While m...

How does Sinch Contact Center manage faxes?

Sinch recommends handling faxes in Sinch Contact Pro as e-mail attachments. We suggest using a third-party fax service capable of receiving faxes and creating e-mails with faxes attached. These e-mails are then routed to agents via queues in Contact ...

Which languages does Sinch Contact Pro support?

Sinch Contact Pro supports most common business languages. The Communication Panel agent-facing user interface is available in: English Chinese Croatian Czech Danish Dutch Estonian Finnish French German Hungarian Italian Japanese Norwegian Polish Por...

How is Sinch Contact Pro priced?

The Sinch Contact Pro cloud service is available in either user-based or usage-based billing. User-based pricing is not based on named users or seats, but rather on the number of distinct users who access the system each month. Usage-based pricing is...

Does Sinch Contact Pro support video chat?

Sinch Contact Pro provides video chat in the Communication Panel using the native Web RTC functionality built into your web browser. There is no need to install any software, extensions or browser add-ons. It works out of the box, allowing website vi...