Sinch recommends handling faxes in Sinch Contact Center as e-mail
attachments. We suggest using a third-party fax service capable of
receiving faxes and creating e-mails with faxes attached. These e-mails
are then routed to agents via queues in Conta...
Yes. The Sinch Contact Center IVR (Interactive Voice Response) has
queue-voicemail capability allowing customers to leave voicemail, for
example, if they are calling outside regular business hours. The next
morning, or whenever agents are available a...
Sinch Contact Center works with any Telco provider. We support both
traditional Telecom providers as well as Internet Telecom providers like
Twilio or Telnyx. Sinch does not currently provision telephone numbers,
although we are happy to discuss this...
Communication Panel in Sinch Contact Center makes it possible for agents
to transfer chats to another agent or to a queue, if needed. An internal
directory displays who is currently available so agents can make the
best choice. While on an active cha...
Sinch Contact Center supports most commonly used business communication
channels. While other vendors only support a couple channels (for
example, voice and chat), SInch supports all commonly used communication
channels including: Telephony/voice E-m...
Sinch Contact Center supports most commonly-spoken business languages.
The agent-facing user interface is available in: English Chinese
Croatian Czech Danish Dutch Estonian Finnish French German Hungarian
Italian Japanese Norwegian Polish Portuguese ...
Sinch Contact Center cloud service is a subscription service with
usage-based pricing billed in blocks of 1,000 interactions (known as
“records”). For example, an inbound phone call is considered one record.
An inbound email is one record; a reply em...
The latest release of Sinch Contact Center includes WebRTC-based support
for video chat. It allows website visitors to use video chat (audio +
video + text) when interacting with customer service agents. Learn more
about Sinch Contact Center.
Yes, Contact Center allows you to create canned responses (also known as
reply templates) with predefined texts that can be easily sent in chats,
saving agents from a lot of typing. By the way, reply templates also
work with e-mails to make it quick ...
No. Rather than have its own email server, Sinch Contact Center makes it
very easy for you to continue using your existing email infrastructure
by connecting with IMAP and SMTP. Learn more about Sinch Contact Center.
Yes. Routing and call allocation in Sinch Contact Center can be
configured to handle VIP callers in a specific way. You accomplish this
by having the built-in IVR (in silent mode) perform a query to a data
source holding the list of VIP callers. Call...