Sinch Contact Center is now Sinch Contact Pro
Sinch Contact Center is now known as Sinch Contact Pro. Please note that the old name may still appear in older materials.
Forum Posts
New documentation site available
Sinch Contact Pro (previously Sinch Contact Center) has a documentation site available for cloud customers: https://docs.cc.sinch.com/cloud/index.html Documentation for on-premise customers can be found at: https://docs.cc.sinch.com/onpremise/latest/...
What new Sinch Contact Pro features would you like to see?
Hello Sinch Contact Pro customers and system integration (SI) partners. As we move forward toward the end of 2022 and the Holiday Season, we wanted to check with you -- our valuable customers and implementation partners -- to see which new product fe...
Is Sinch Contact Pro available on premise?
One of the more commonly asked questions we receive is whether Sinch Contact Pro is also available on-premise. The answer is "YES!!". Sinch Contact Pro is available in both a SaaS-based Cloud service or as a traditional on-premise deployment. While m...
How does Sinch Contact Center manage faxes?
Sinch recommends handling faxes in Sinch Contact Pro as e-mail attachments. We suggest using a third-party fax service capable of receiving faxes and creating e-mails with faxes attached. These e-mails are then routed to agents via queues in Contact ...
Does Sinch Contact Pro support the capability to leave voicemails after hours?
Yes. The Sinch Contact Pro IVR (Interactive Voice Response) has queue-voicemail capability allowing customers to leave voicemail, for example, if they are calling outside regular business hours. The next morning, or whenever agents are available agai...
Which Telco Providers does Sinch Contact Pro support? How are telephone numbers provisioned?
Sinch Contact Pro works with all Telco providers, including traditional PSTN Telco providers as well as modern SIP-based Telco providers like Twilio, Telnyx, and Inteliquent. Earlier this year, Sinch announced our intent to acquire Inteliquent -- the...
How can an agent working on chat get help from a colleague?
Communication Panel in Sinch Contact Pro makes it possible for agents to transfer chats to another agent or to a queue, if needed. An internal directory displays who is currently available so agents can make the best choice. While on an active chat, ...
Which communication channels does Sinch Contact Pro support?
Sinch Contact Pro supports most business communication channels. While some other vendors only support a couple channels (for example, voice and chat), Sinch supports all commonly used communication channels including: Telephony/voice E-mail Video Ch...
Which languages does Sinch Contact Pro support?
Sinch Contact Pro supports most common business languages. The Communication Panel agent-facing user interface is available in: English Chinese Croatian Czech Danish Dutch Estonian Finnish French German Hungarian Italian Japanese Norwegian Polish Por...
How is Sinch Contact Pro priced?
The Sinch Contact Pro cloud service is available in either user-based or usage-based billing. User-based pricing is not based on named users or seats, but rather on the number of distinct users who access the system each month. Usage-based pricing is...
Does Sinch Contact Pro support video chat?
Sinch Contact Pro provides video chat in the Communication Panel using the native Web RTC functionality built into your web browser. There is no need to install any software, extensions or browser add-ons. It works out of the box, allowing website vi...
Working on chats all day can be quite repetitive. Does Sinch Contact Pro have any features to make life easier?
Yes, Contact Pro allows you to create reply templates (also known as "canned responses" or "snippets") with predefined texts that can be easily sent in chats (including live Web chat, SMS, and messaging apps), saving agents from a lot of typing. By t...
