Hello Sinch Contact Pro customers and system integration (SI) partners. As we move forward toward the end of 2022 and the Holiday Season, we wanted to check with you -- our valuable customers and implementation partners -- to see which new product fe...
One of the more commonly asked questions we receive is whether Sinch Contact Pro is also available on-premise. The answer is "YES!!". Sinch Contact Pro is available in both a SaaS-based Cloud service or as a traditional on-premise deployment. While m...
Sinch recommends handling faxes in Sinch Contact Pro as e-mail attachments. We suggest using a third-party fax service capable of receiving faxes and creating e-mails with faxes attached. These e-mails are then routed to agents via queues in Contact ...
Yes. The Sinch Contact Pro IVR (Interactive Voice Response) has queue-voicemail capability allowing customers to leave voicemail, for example, if they are calling outside regular business hours. The next morning, or whenever agents are available agai...
Sinch Contact Pro works with all Telco providers, including traditional PSTN Telco providers as well as modern SIP-based Telco providers like Twilio, Telnyx, and Inteliquent. Earlier this year, Sinch announced our intent to acquire Inteliquent -- the...
Communication Panel in Sinch Contact Pro makes it possible for agents to transfer chats to another agent or to a queue, if needed. An internal directory displays who is currently available so agents can make the best choice. While on an active chat, ...
Sinch Contact Pro supports most business communication channels. While some other vendors only support a couple channels (for example, voice and chat), Sinch supports all commonly used communication channels including: Telephony/voice E-mail Video Ch...
Sinch Contact Pro supports most common business languages. The Communication Panel agent-facing user interface is available in: English Chinese Croatian Czech Danish Dutch Estonian Finnish French German Hungarian Italian Japanese Norwegian Polish Por...
The Sinch Contact Pro cloud service has user-based pricing. User-based pricing is not based on named users or seats, but rather on the number of distinct users who access the system each month. Sinch Contact Pro can also be deployed on-premise for cu...
Sinch Contact Pro provides video chat in the Communication Panel using the native Web RTC functionality built into your web browser. There is no need to install any software, extensions or browser add-ons. It works out of the box, allowing website vi...
Yes, Contact Pro allows you to create reply templates (also known as "canned responses" or "snippets") with predefined texts that can be easily sent in chats (including live Web chat, SMS, and messaging apps), saving agents from a lot of typing. By t...
