Sinch Contact Center
Enable comprehensive omnichannel customer service experiences
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Forum Posts

How does Sinch Contact Center manage faxes?

Sinch recommends handling faxes in Sinch Contact Center as e-mail attachments. We suggest using a third-party fax service capable of receiving faxes and creating e-mails with faxes attached. These e-mails are then routed to agents via queues in Conta...

How is Sinch Contact Center priced?

Sinch Contact Center cloud service is a subscription service with usage-based pricing billed in blocks of 1,000 interactions (known as “records”). For example, an inbound phone call is considered one record. An inbound email is one record; a reply em...

Does Sinch Contact Center support video chat?

The latest release of Sinch Contact Center includes WebRTC-based support for video chat. It allows website visitors to use video chat (audio + video + text) when interacting with customer service agents. Learn more about Sinch Contact Center.