since ‎01-24-2020

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User Activity

Please view the attached presentation to see what's new in the June 2021 (21Q2) release for Sinch Contact Center.
Sinch Contact Center works with any Telco provider. We support both traditional Telecom providers as well as Internet Telecom providers like Twilio or Telnyx. Sinch does not currently provision telephone numbers, although we are happy to discuss this...
Sinch Contact Center supports most commonly used business communication channels. While other vendors only support a couple channels (for example, voice and chat), SInch supports all commonly used communication channels including: Telephony/voice E-m...
Sinch Contact Center supports most commonly-spoken business languages. The agent-facing user interface is available in: English Chinese Croatian Czech Danish Dutch Estonian Finnish French German Hungarian Italian Japanese Norwegian Polish Portuguese ...
Sinch Contact Center cloud service is a subscription service with usage-based pricing billed in blocks of 1,000 interactions (known as “records”). For example, an inbound phone call is considered one record. An inbound email is one record; a reply em...