Contact Pro
Enable comprehensive omnichannel customer service experiences
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Forum Posts

FP19 release

We are happy to announce that the Sinch release of Feature Pack 19 is now available. The Sinch FP19 on premise release is available to Sinch contracted customers and partners from our download site If you are unable t...

What's New in Sinch Contact Pro (Cloud) for Q1, 2023?

We are happy to announce the content of the quarterly release 23Q1. Firstly, presented in the Show and Tell slide deck highlighting the key features and improvements made. Secondly, an advanced publication of the What's New document, which lists the ...

Discontinuation of Java 8 support

The following is relevant to all users of Contact Pro’s System Configurator. We will discontinue support for Java 8 and move to Java 11 and 17 with the Contact Pro 23Q2 release. We encourage all customers to move to Java release 11 or 17 as Java 8 is...


Release date changed for cloud version 23Q1

Release dates for Sinch Contact Pro 23Q1 have changed. New release dates are: Release To Test (RTT) March 28, 2023 Release To Customer (RTC) April 15, 2023 You can find all planned release dates of cloud versions in 2023 in the Release Schedule (sinc...

Niina_P by Community Manager
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What's New in Sinch Contact Pro (Cloud) for Q4, 2022?

We would like to share the key features and improvements made in the 22Q4 release. 'Show and Tell' which is from the perspective of our pre-deployment'What's New' which is our post deployment document providing the complete list of features and fixed...

Subscribing to maintenance notifications

From now on Sinch Contact Pro (cloud release) maintenance notifications will be available from This will be the only channel for our cloud customers to get notificationsabout coming maintenance windows for Contact Pro. Pleas...

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Security vulnerability in Google Chrome

We recommend that you update your Chrome to 103.0.5060.114 as soon as possible as the update includes a security fix for the following: High CVE-2022-2294: Heap buffer overflow in WebRTC. Reported by Jan Vojtesek from the Avast Threat Intelligence te...

Microsoft SQL Server 2019

As Sinch has successfully tested Microsoft SQL Server 2019 with Sinch Contact Pro release FP18, SQL Server 2019 is now supported. Documentation will be updated accordingly later.

End of Internet Explorer Support on June 15, 2022

Microsoft has announced that the Internet Explorer browser will be retired ( Therefore, we would like to remind you that Commu...