Contact Pro
Enable comprehensive omnichannel customer service experiences
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Forum Posts

New documentation site available

Sinch Contact Pro (previously Sinch Contact Center) has a documentation site available for cloud customers: https://docs.cc.sinch.com/cloud/index.html Documentation for on-premise customers can be found at: https://docs.cc.sinch.com/onpremise/latest/...

Niina_P by Community Manager
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Subscribing to maintenance notifications

From now on Sinch Contact Pro (cloud release) maintenance notifications will be available fromhttps://status.sinch.com/. This will be the only channel for our cloud customers to get notificationsabout coming maintenance windows for Contact Pro. Pleas...

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Security vulnerability in Google Chrome

We recommend that you update your Chrome to 103.0.5060.114 as soon as possible as the update includes a security fix for the following: High CVE-2022-2294: Heap buffer overflow in WebRTC. Reported by Jan Vojtesek from the Avast Threat Intelligence te...

Microsoft SQL Server 2019

As Sinch has successfully tested Microsoft SQL Server 2019 with Sinch Contact Pro release FP18, SQL Server 2019 is now supported. Documentation will be updated accordingly later.

End of Internet Explorer Support on June 15, 2022

Microsoft has announced that the Internet Explorer browser will be retired (https://blogs.windows.com/windowsexperience/2021/05/19/the-future-of-internet-explorer-on-windows-10-is-in-microsoft-edge/). Therefore, we would like to remind you that Commu...

Security Vulnerability Reported: Apache Log4j

28 December 2021: The hotfixes for log4j are now available: FP18: 7.0.18.5 FP17: 7.0.17.10 FP16: 7.0.16.123FP15: 7.0.15.15 ------------------------Cloud:21Q4 release: Log4j has been upgraded to a newer version, and actions recommended by the vendor a...

New documentation site available

Sinch Contact Pro (previously Sinch Contact Center) has a documentation site available for cloud customers: https://docs.cc.sinch.com/cloud/index.html Documentation for on-premise customers can be found at: https://docs.cc.sinch.com/onpremise/latest/...

Niina_P by Community Manager
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Sinch Contact Pro cloud release schedule

New releases of Sinch Contact Pro cloud service are done quarterly and updated to all tenants by Sinch. Version upgrade is completed in two phases, Release to Test (RTT) and Release to Customer (RTC). In the RTT phase, the new release is installed in...

Niina_P by Community Manager
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