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What's New in Sinch Contact Pro (Cloud) for Q3 2024?

Here’s the Show and Tell slide deck illustrating the content of the quarterly release 24Q3. In addition, we’ve just released the first version of the What’s New 24Q3 document, which lists the changes and fixes made. The full 24Q3 product documentatio...

Preparations for third-party cookie deprecation

Major browsers like Google Chrome, Safari, and Firefox are phasing out third-party cookies to prevent user tracking across multiple websites. For more information, see for example https://developers.google.com/privacy-sandbox/3pcd. The deprecation af...

Niina_P by Community Manager
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What's New in Sinch Contact Pro (Cloud) for Q2 2024?

We are happy to announce the content of the quarterly release 24Q2. The Show and Tell slide deck highlights the key features and improvements made in this release. The advanced publication of the What's New document lists the changes and corrections ...

One-way audio in SAP CRM Interaction Center

Symptoms When an agent answers a call in SAP CRM Interaction Center integrated scenario, there's only one-way audio. If the call is answered from Communication Panel or is an outgoing call, the audio is normal. Solution We are now working to provide ...

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Urgent: Certificate renewal for Contact Pro Cloud

The current certificate is expiring and needs to be renewed. While renewing, we will also change the issuer from DigiCert to Sectigo. Both DigiCert and Sectigo are widely trusted certificate authorities, but it is Sinch company policy to use Sectigo ...

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What's New in Sinch Contact Pro (Cloud) for Q1 2024?

We are happy to announce the content of the quarterly release 24Q1. The Show and Tell slide deck highlights the key features and improvements made in this release. The advanced publication of the What's New document lists the changes and corrections ...

CP pop-out window feature broken

This affects embedded Communication Panel (CP) use with the pop-out window. This doesn’t affect: normal CP use in a standalone browser window or tab embedded CP that doesn’t use the pop-out window Symptoms When a host application embeds CP, the embed...

Considering moving to cloud?

Whether you are an existing on-premise Contact Pro customer looking to migrate to the Contact Pro cloud or a new customer seeking a contact center cloud solution, then you've arrived to the right place Sinch Contact Pro cloud offers: Cloud - Contact ...

Sunsetting On-Premise Communication Desktop (CDT)

We have decided to cease supporting the legacy agent user interface CDT from our Sinch Contact Pro on-premise offering. The last on-premise version with CDT support will be FP20, and from FP21 onwards we cannot guarantee that CDT will further functio...

Renaming of cloud releases

This information will only apply after the delivery of the 23Q3 cloud release. The version naming of our Contact Pro cloud releases will be revised. We will move to defining the cloud versions based on their delivery quarter instead of their last dev...

What's New in Sinch Contact Pro (Cloud) for Q3 2023?

We are happy to announce the content of the quarterly release 23Q3. The Show and Tell slide deck highlights the key features and improvements made in this release. The advanced publication of the What's New document lists the changes and corrections ...

Important information about the SAP UI5 version

Communication Panel, Data Protection Officer (DPO) tool, and Visitor Chat Configurator are built on the SAP UI5 framework. The following information is aimed for on-premise customers using these UIs. As of Sinch Contact Pro versions 7.0.17.25, 7.0.18...

What's New in Sinch Contact Pro (Cloud) for Q2 2023?

We are happy to announce the content of the quarterly release 23Q2. The Show and Tell slide deck highlights the key features and improvements made in this release. The advanced publication of the What's New document, lists the changes and corrections...

FP19 release

We are happy to announce that the Sinch release of Feature Pack 19 is now available. The Sinch FP19 on premise release is available to Sinch contracted customers and partners from our download site https://downloads.cc.sinch.com/. If you are unable t...