Sinch Contact Center is now Sinch Contact Pro
Sinch Contact Center is now known as Sinch Contact Pro. Please note that the old name may still appear in older materials.
Forum Posts
New documentation site available
Sinch Contact Pro (previously Sinch Contact Center) has a documentation site available for cloud customers: https://docs.cc.sinch.com/cloud/index.html Documentation for on-premise customers can be found at: https://docs.cc.sinch.com/onpremise/latest/...
What's New in Sinch Contact Pro (Cloud) for Q3, 2022?
Here's a summarized recap of the key new features and improvements we are planning to deliver for Sinch Contact Pro cloud service with our upcoming Q3, 2022 release.
What new Sinch Contact Pro features would you like to see?
Hello Sinch Contact Pro customers and system integration (SI) partners. As we move forward toward the end of 2022 and the Holiday Season, we wanted to check with you -- our valuable customers and implementation partners -- to see which new product fe...
Subscribing to maintenance notifications
From now on Sinch Contact Pro (cloud release) maintenance notifications will be available fromhttps://status.sinch.com/. This will be the only channel for our cloud customers to get notificationsabout coming maintenance windows for Contact Pro. Pleas...
Security vulnerability in Google Chrome
We recommend that you update your Chrome to 103.0.5060.114 as soon as possible as the update includes a security fix for the following: High CVE-2022-2294: Heap buffer overflow in WebRTC. Reported by Jan Vojtesek from the Avast Threat Intelligence te...
What's New in Sinch Contact Pro (Cloud) for Q2, 2022?
Here's a summarized recap of the key new features and improvements delivered for Sinch Contact Pro cloud service in Q2, 2022.
What's New in Sinch Contact Pro (Cloud) for Q1, 2022?
Here's a summarized recap of the key new features and improvements delivered for Sinch Contact Pro cloud service in Q1, 2022.
Microsoft SQL Server 2019
As Sinch has successfully tested Microsoft SQL Server 2019 with Sinch Contact Pro release FP18, SQL Server 2019 is now supported. Documentation will be updated accordingly later.
End of Internet Explorer Support on June 15, 2022
Microsoft has announced that the Internet Explorer browser will be retired (https://blogs.windows.com/windowsexperience/2021/05/19/the-future-of-internet-explorer-on-windows-10-is-in-microsoft-edge/). Therefore, we would like to remind you that Commu...
Security Vulnerability Reported: Apache Log4j
28 December 2021: The hotfixes for log4j are now available: FP18: 7.0.18.5 FP17: 7.0.17.10 FP16: 7.0.16.123FP15: 7.0.15.15 ------------------------Cloud:21Q4 release: Log4j has been upgraded to a newer version, and actions recommended by the vendor a...
What's New in Sinch Contact Pro cloud for Q3 and Q4 2021
Please view the attached presentations to see what's new in the 21Q3 (Q3 2021) and 21Q4 (Q4 2021) releases for Sinch Contact Pro cloud service.
Sinch Contact Center is now Sinch Contact Pro
Sinch Contact Center is now known as Sinch Contact Pro. Please note that the old name may still appear in older materials.
New documentation site available
Sinch Contact Pro (previously Sinch Contact Center) has a documentation site available for cloud customers: https://docs.cc.sinch.com/cloud/index.html Documentation for on-premise customers can be found at: https://docs.cc.sinch.com/onpremise/latest/...
What's New in Sinch Contact Pro for Q2, 2021?
Please view the attached presentation to see what's new in the June 2021 (21Q2) release for Sinch Contact Pro.
Sinch Contact Pro cloud release schedule
New releases of Sinch Contact Pro cloud service are done quarterly and updated to all tenants by Sinch. Version upgrade is completed in two phases, Release to Test (RTT) and Release to Customer (RTC). In the RTT phase, the new release is installed in...
Sinch Contact Center Release Notes - Feb 2021
The Sinch Contact Center Release Notes - Feb 2021 document lists the most important new features, changes and improvements in the Contact Center application.