Sinch Contact Pro (previously Sinch Contact Center) has a documentation
site available for cloud customers:
https://docs.cc.sinch.com/cloud/index.html Documentation for on-premise
customers can be found at:
Symptoms External Agent settings are visible in Communication Panel
although the agents don’t use the External Agent service. Solution
External Agent settings must be hidden in System Configurator on user,
user group, and user role levels. To hide th...
Dear all, I've updated some DEV systems to FP18 and I noticed that I can
still see the version of FP17 that the system had before. 220.127.116.11 ->
Upgrade to FP18 -> Version in CP: 18.104.22.168 22.214.171.124 -> Upgrade to FP18
-> Version in CP: 126.96.36.199 Any one e...
Hi together, I got a lot of questions about how to check and listen to
voicemail using the Communication Panel. In CDT you have an notification
icon about new VoiceMails at personal or queue level where the agent has
access rights. I didn't find anyt...
Hi, it seems hunt group mode in Communication Panel does not work as it
should for call queues (in CDT it is ok). As I correctly understood
documentation it should be possible to select (on a picklist) an any
call waiting in a queue and answer it. Am...
Hi, Is there a way to add additional information in Conversation screen
via configuration or by passing data in IVR in Sinch CC Cloud
Communication Panel? This is the screen where the agents accept or
reject the call, or when the call is ongoing. We ...
Hi, We have a use case where everytime agents login to Communication
Panel, they should NOT automatically be Joined (Join Checkbox unticked)
to a specific queue. The current system behaviour is that system
remembers the state of agent's queues in Com...
Hi , We have configured Sinch Contact Center and Email and Chat channels
are working good, however we are facing issues with Voice / Phone
channle i.e. when the agent login into the CP, he is getting 'succesfull
login and 'Phone Ready messages', but ...
Hi Guys, about SCC roadmap - do you already know when Supervisor
Functions like silent listening, coaching or barge-in/intercept will be
available in Communication Panel? Migration from CDT to CP is limited
without this. BR, Piotr
Hi Guys, has anyone idea how to define default reply template in
outgoing email messages? We have a real case when agents use simple
template with email signeture only but for every outgoing email they
must assign the template manually. How to assig ...
Communication Panel in Sinch Contact Pro makes it possible for agents to
transfer chats to another agent or to a queue, if needed. An internal
directory displays who is currently available so agents can make the
best choice. While on an active chat, ...
Yes, Sinch Contact Pro can be configured to allow agents to accept and
work on multiple customer conversations in parallel. For example, an
agent who is working on an email may accept an incoming customer chat
and process the chat before returning to...