Sinch Contact Center has a new documentation site available now also for cloud customers: https://docs.cc.sinch.com/cloud/index.html Documentation for on-premise customers can be found at: https://docs.cc.sinch.com/onpremise/latest/index.html Discuss...
The Sinch Contact Center Restful Outbound Campaign Interface (OBI) API interface provides the ability to view, manage and control campaigns via a RESTful interface.
The Communication Panel Third Party Extension Messaging API documentation details the extensions, which are custom UI extensions for the Sinch Contact Center Communication Panel (later referred to as CP). They are normal HTML pages running inside an ...
The Sinch Contact Center License Reporting Interface (LRI) API provides usage statistics from Contact Center application for the License reporting needs. The only method used is GET.
The Sinch Contact Center Restful Monitoring Interface (RMI) API interface provides statistics of contacts, agents and queues from the Monitoring Database.
The Sinch Contact Center Restful Analytics Interface (RAI) API interface provides statistics of contacts, agents and queues from Monitoring and Reporting Databases.
The Sinch Contact Center Restful Task Interface (RTI) API implements RESTful version for task management for Sinch Contact Center. It requires that Task Management Interface is installed as well.
The Sinch Contact Center Restful Directory and Presence Interface (DPI) API provides directory data and also presence information for internal users and queues.
The Sinch Contact Center Visitor Intermediate Client API creates an iframe and loads the Visitor host application inside it. It provides simple API functions to instruct the application and uses cross-origin communication to send command messages bet...
The Sinch Contact Center Restful Contact Management Interface (CMI) API shows the operational interface for Contact Center provides data of contacts and their content.
The Sinch Contact Center Restful Configuration Interface (RCI) API shows the restricted configuration interface for Contact Center.
