Sinch Contact Pro (previously Sinch Contact Center) has a documentation
site available for cloud customers:
https://docs.cc.sinch.com/cloud/index.html Documentation for on-premise
customers can be found at:
Just in time for the holidays... Learn how to use Sinch Contact Pro to
imbed a communication widget on your website, allowing your customers to
reach you via their preferred communication channels. Be sure to check
out the other videos on our Sinch C...
Hello, Got a question regarding sending attachments via Chat window.
I've onfigured a Chat with the Visitor Chat Configurator. I drag and
drop a file into the Chat window. It takes some time to "upload" the
file (depending on the file size). After it...
Communication Panel in Sinch Contact Pro makes it possible for agents to
transfer chats to another agent or to a queue, if needed. An internal
directory displays who is currently available so agents can make the
best choice. While on an active chat, ...
Sinch Contact Pro provides video chat in the Communication Panel using
the native Web RTC functionality built into your web browser. There is
no need to install any software, extensions or browser add-ons. It works
out of the box, allowing website vi...
Yes, Contact Pro allows you to create reply templates (also known as
"canned responses" or "snippets") with predefined texts that can be
easily sent in chats (including live Web chat, SMS, and messaging apps),
saving agents from a lot of typing. By t...
Yes, Sinch Contact Pro can be configured to allow agents to accept and
work on multiple customer conversations in parallel. For example, an
agent who is working on an email may accept an incoming customer chat
and process the chat before returning to...
Yes, Sinch Contact Pro can be configured to allow multiple simultaneous
chats per agent, which means agents can very easily move between chat
conversations by clicking the respective conversation in the 'My
Conversations' list. Managing multiple simu...