Communication Panel in Sinch Contact Center makes it possible for agents
to transfer chats to another agent or to a queue, if needed. An internal
directory displays who is currently available so agents can make the
best choice. While on an active cha...
The latest release of Sinch Contact Center includes WebRTC-based support
for video chat. It allows website visitors to use video chat (audio +
video + text) when interacting with customer service agents. Learn more
about Sinch Contact Center.
Yes, Contact Center allows you to create canned responses (also known as
reply templates) with predefined texts that can be easily sent in chats,
saving agents from a lot of typing. By the way, reply templates also
work with e-mails to make it quick ...
Yes, Sinch Contact Center can be configured to allow up to six
simultaneous chats per agent which means agents can very easily move
between chat conversations by clicking the respective tabs. Six
simultaneous chats can be a bit difficult to handle at...