Forum Posts
How can an agent working on chat get help from a colleague?
Communication Panel in Sinch Contact Center makes it possible for agents to transfer chats to another agent or to a queue, if needed. An internal directory displays who is currently available so agents can make the best choice. While on an active cha...
Does Sinch Contact Center support video chat?
The latest release of Sinch Contact Center includes WebRTC-based support for video chat. It allows website visitors to use video chat (audio + video + text) when interacting with customer service agents. Click here to learn more about Sinch Contact C...
Working on chats all day can be quite repetitive. Does Sinch Contact Center have any features to make life easier?
Yes, Contact Center allows you to create canned responses (also known as reply templates) with predefined texts that can be easily sent in chats, saving agents from a lot of typing. By the way, reply templates also work with e-mails to make it quick ...
Can agents use Sinch Contact Center with more than one chat at a time?
Yes, Sinch Contact Center can be configured to allow up to six simultaneous chats per agent which means agents can very easily move between chat conversations by clicking the respective tabs. Six simultaneous chats can be a bit difficult to handle at...
Does Sinch Contact Center offer multi-chat?
Yes - Sinch Contact Center offers multi-chat functionality supporting up to 6 simultaneous chat sessions per user.
