What’s new in Sinch Contact Pro (cloud) — Q3 2025
Check out what’s included in the 25Q3 release: Show and Tell What’s new The rest of the 25Q3 documentation will be available on August 8, 2025.
Forum Posts
Audio issues with Communication Panel
Symptoms You may come across different kinds of audio issues in Communication Panel (for example, the first call of the day being muted). Solution Check the following settings on the user’s workstation. Disable Windows power-saving settings New Windo...
Issue with Chrome and Edge browsers
Symptoms Contact Pro customers have reported various issues with the phone channel when using Google Chrome or Microsoft Edge browsers. The reported issues include: A delayed response from the Accept button The Accept button not being clickable Inabi...
What's new in Sinch Contact Pro (cloud) for Q2 2025?
We're excited to announce that the full 25Q2 product documentation is now available! To view the new features and improvements, check out the What's new document. For a more visual overview, see the Show and Tell slide deck.
Contact Pro and CVE-2024-50379
Contact Pro cloud and on-premise versions have dependency to Apache Tomcat component, which has been reported as vulnerable. This component is used in Communication Panel, Data Protection Officer (DPO), and Dashboard. However, neither the cloud nor t...
Call related IDs swapped in the event driven integration (EDI) framework
In version 25Q1, CALL_ID (known as Group ID in Dashboard) and CallGUID (known as Conversation ID in Dashboard) have been swapped in the EDI framework. Please check your EDI configurations used for calls. If you're using these IDs in your call-related...
What's new in Sinch Contact Pro (cloud) for Q1 2025?
Here’s some compelling reading for the holiday season to help you gear up for the first release of 2025: Show and Tell What's new We'll publish the full 25Q1 product documentation on January 10, 2025.
What's New in Sinch Contact Pro (Cloud) for Q4 2024?
Another quarterly release is approaching! We now have the Show and Tell slide deck illustrating the content of the upcoming release 24Q4. Additionally, the What's new document is available for you to see the changes and fixes made. The full 24Q4 prod...
What's New in Sinch Contact Pro (Cloud) for Q3 2024?
Here’s the Show and Tell slide deck illustrating the content of the quarterly release 24Q3. In addition, we’ve just released the first version of the What’s New 24Q3 document, which lists the changes and fixes made. The full 24Q3 product documentatio...
Preparations for third-party cookie deprecation
Major browsers like Google Chrome, Safari, and Firefox are phasing out third-party cookies to prevent user tracking across multiple websites. For more information, see for example https://developers.google.com/privacy-sandbox/3pcd. The deprecation af...
System Configurator (SC) won't open
Symptoms: You've updated your Open Web Start to the latest version and now SC gets stuck. Solution: The issue is caused by either the latest version of Open Web Start or Java version 21. We recommend to downgrade Java from 21 to 17. If this doesn't h...
What's New in Sinch Contact Pro (Cloud) for Q2 2024?
We are happy to announce the content of the quarterly release 24Q2. The Show and Tell slide deck highlights the key features and improvements made in this release. The advanced publication of the What's New document lists the changes and corrections ...
One-way audio in SAP CRM Interaction Center
Symptoms When an agent answers a call in SAP CRM Interaction Center integrated scenario, there's only one-way audio. If the call is answered from Communication Panel or is an outgoing call, the audio is normal. Solution We are now working to provide ...
Urgent: Certificate renewal for Contact Pro Cloud
The current certificate is expiring and needs to be renewed. While renewing, we will also change the issuer from DigiCert to Sectigo. Both DigiCert and Sectigo are widely trusted certificate authorities, but it is Sinch company policy to use Sectigo ...
What's New in Sinch Contact Pro (Cloud) for Q1 2024?
We are happy to announce the content of the quarterly release 24Q1. The Show and Tell slide deck highlights the key features and improvements made in this release. The advanced publication of the What's New document lists the changes and corrections ...