Contact Pro
Enable comprehensive omnichannel customer service experiences
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New documentation site available

Sinch Contact Pro (previously Sinch Contact Center) has a documentation site available for cloud customers: https://docs.cc.sinch.com/cloud/index.html Documentation for on-premise customers can be found at: https://docs.cc.sinch.com/onpremise/latest/...

Niina_P by Community Manager
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Accepting calls when browser in sleep mode

SymptomsAfter accepting a call, the call isn't connected. SolutionMicrosoft Edge and Google Chrome have introduced settings to improve performance:Sleeping tabs in Edge (https://blogs.windows.com/msedgedev/2022/04/07/sleeping-tabs-edge-100-improvemen...

Subscribing to maintenance notifications

From now on Sinch Contact Pro (cloud release) maintenance notifications will be available fromhttps://status.sinch.com/. This will be the only channel for our cloud customers to get notificationsabout coming maintenance windows for Contact Pro. Pleas...

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Removing pending callback requests

PrerequisitesTo manage callback requests, you need the Statistics Details rights to the queue in which the callback request was created. We recommend that you manage rights via a group. SymptomsThere is a pending callback request you want to remove. ...

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Security vulnerability in Google Chrome

We recommend that you update your Chrome to 103.0.5060.114 as soon as possible as the update includes a security fix for the following: High CVE-2022-2294: Heap buffer overflow in WebRTC. Reported by Jan Vojtesek from the Avast Threat Intelligence te...

Hunt Group mode for call queues in CP

Hi, it seems hunt group mode in Communication Panel does not work as it should for call queues (in CDT it is ok). As I correctly understood documentation it should be possible to select (on a picklist) an any call waiting in a queue and answer it. Am...

Online Monitoring for non-IE Browsers

Hi, In Sinch Documentation about the Online Monitoring app, it specifically mentions to use Internet Explorer. Is support for Chrome and other browsers in the roadmap? Most companies are avoiding to use IE due to security concerns.

parkerr by Contributor
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Change default voicemail greetings

Hi, Is there a way to change the system default voicemail greetings for the whole system in Sinch Contact Pro cloud? In the documentation, the way presented is to record a new greeting by dialing the voicemail box number to record a new greeting. Nor...

parkerr by Contributor
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Create callback request via IVR with specific call time

Hi, We want to make use of the Callback functionality, but not able to find configuraiton option within IVR that will satisfy the requirement. The requirement is to create a callback request with a call time value of the next queue open time (conside...

parkerr by Contributor
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Add fields in Conversation screen

Hi, Is there a way to add additional information in Conversation screen via configuration or by passing data in IVR in Sinch CC Cloud Communication Panel? This is the screen where the agents accept or reject the call, or when the call is ongoing. We ...

parkerr by Contributor
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Resolved! Voicemail as attachment to email notification

Hi, We have a requirement to attach the voicemail recording to the email notification since managing queue voicemails from voicemail inbox is not easy. Can this be achieved via system configurator? Additionally, a voicemail queue that displays voicem...

parkerr by Contributor
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Resolved! Webchat navigation buttons custom language

Hi community members, With Sinch CC cloud option is it possible to add custom language to visitor webchat navigation buttons? For example make "Name" and "Email address" fields and also "Start Chat", "End Chat", "Save transcript" buttons appear in La...