Sinch Contact Center is now Sinch Contact Pro
Sinch Contact Center is now known as Sinch Contact Pro. Please note that the old name may still appear in older materials.
Forum Posts
New documentation site available
Sinch Contact Pro (previously Sinch Contact Center) has a documentation site available for cloud customers: https://docs.cc.sinch.com/cloud/index.html Documentation for on-premise customers can be found at: https://docs.cc.sinch.com/onpremise/latest/...
Accepting calls when browser in sleep mode
SymptomsAfter accepting a call, the call isn't connected. SolutionMicrosoft Edge and Google Chrome have introduced settings to improve performance:Sleeping tabs in Edge (https://blogs.windows.com/msedgedev/2022/04/07/sleeping-tabs-edge-100-improvemen...
Subscribing to maintenance notifications
From now on Sinch Contact Pro (cloud release) maintenance notifications will be available fromhttps://status.sinch.com/. This will be the only channel for our cloud customers to get notificationsabout coming maintenance windows for Contact Pro. Pleas...
Removing pending callback requests
PrerequisitesTo manage callback requests, you need the Statistics Details rights to the queue in which the callback request was created. We recommend that you manage rights via a group. SymptomsThere is a pending callback request you want to remove. ...
Security vulnerability in Google Chrome
We recommend that you update your Chrome to 103.0.5060.114 as soon as possible as the update includes a security fix for the following: High CVE-2022-2294: Heap buffer overflow in WebRTC. Reported by Jan Vojtesek from the Avast Threat Intelligence te...
What's New in Sinch Contact Pro cloud for Q3 and Q4 2021
Please view the attached presentations to see what's new in the 21Q3 (Q3 2021) and 21Q4 (Q4 2021) releases for Sinch Contact Pro cloud service.
Hunt Group mode for call queues in CP
Hi, it seems hunt group mode in Communication Panel does not work as it should for call queues (in CDT it is ok). As I correctly understood documentation it should be possible to select (on a picklist) an any call waiting in a queue and answer it. Am...
Online Monitoring for non-IE Browsers
Hi, In Sinch Documentation about the Online Monitoring app, it specifically mentions to use Internet Explorer. Is support for Chrome and other browsers in the roadmap? Most companies are avoiding to use IE due to security concerns.
Change default voicemail greetings
Hi, Is there a way to change the system default voicemail greetings for the whole system in Sinch Contact Pro cloud? In the documentation, the way presented is to record a new greeting by dialing the voicemail box number to record a new greeting. Nor...
USB headsets compatibility list - cloud
Hi Guys, can I find somewhere a list of compatible USB headsets (or preferred producers) for Sinch Contact Pro Communication Panel? BR, Piotr
Create callback request via IVR with specific call time
Hi, We want to make use of the Callback functionality, but not able to find configuraiton option within IVR that will satisfy the requirement. The requirement is to create a callback request with a call time value of the next queue open time (conside...
Add fields in Conversation screen
Hi, Is there a way to add additional information in Conversation screen via configuration or by passing data in IVR in Sinch CC Cloud Communication Panel? This is the screen where the agents accept or reject the call, or when the call is ongoing. We ...
Default agent's queues state to "Not Joined" (Join checkbox unticked) every login
Hi, We have a use case where everytime agents login to Communication Panel, they should NOT automatically be Joined (Join Checkbox unticked) to a specific queue. The current system behaviour is that system remembers the state of agent's queues in Com...
Resolved! Voicemail as attachment to email notification
Hi, We have a requirement to attach the voicemail recording to the email notification since managing queue voicemails from voicemail inbox is not easy. Can this be achieved via system configurator? Additionally, a voicemail queue that displays voicem...
What's New in Sinch Contact Pro for Q2, 2021?
Please view the attached presentation to see what's new in the June 2021 (21Q2) release for Sinch Contact Pro.
Resolved! Webchat navigation buttons custom language
Hi community members, With Sinch CC cloud option is it possible to add custom language to visitor webchat navigation buttons? For example make "Name" and "Email address" fields and also "Start Chat", "End Chat", "Save transcript" buttons appear in La...