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Audio issues with Communication Panel

Symptoms You may come across different kinds of audio issues in Communication Panel (for example, the first call of the day being muted). Solution Check the following settings on the user’s workstation. Disable Windows power-saving settings New Windo...

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Niina_P by Community Manager
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Issue with Chrome and Edge browsers

Symptoms Contact Pro customers have reported various issues with the phone channel when using Google Chrome or Microsoft Edge browsers. The reported issues include: A delayed response from the Accept button The Accept button not being clickable Inabi...

Contact Pro and CVE-2024-50379

Contact Pro cloud and on-premise versions have dependency to Apache Tomcat component, which has been reported as vulnerable. This component is used in Communication Panel, Data Protection Officer (DPO), and Dashboard. However, neither the cloud nor t...

What's New in Sinch Contact Pro (Cloud) for Q4 2024?

Another quarterly release is approaching! We now have the Show and Tell slide deck illustrating the content of the upcoming release 24Q4. Additionally, the What's new document is available for you to see the changes and fixes made. The full 24Q4 prod...

What's New in Sinch Contact Pro (Cloud) for Q3 2024?

Here’s the Show and Tell slide deck illustrating the content of the quarterly release 24Q3. In addition, we’ve just released the first version of the What’s New 24Q3 document, which lists the changes and fixes made. The full 24Q3 product documentatio...

Preparations for third-party cookie deprecation

Major browsers like Google Chrome, Safari, and Firefox are phasing out third-party cookies to prevent user tracking across multiple websites. For more information, see for example https://developers.google.com/privacy-sandbox/3pcd. The deprecation af...

Niina_P by Community Manager
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System Configurator (SC) won't open

Symptoms: You've updated your Open Web Start to the latest version and now SC gets stuck. Solution: The issue is caused by either the latest version of Open Web Start or Java version 21. We recommend to downgrade Java from 21 to 17. If this doesn't h...

What's New in Sinch Contact Pro (Cloud) for Q2 2024?

We are happy to announce the content of the quarterly release 24Q2. The Show and Tell slide deck highlights the key features and improvements made in this release. The advanced publication of the What's New document lists the changes and corrections ...

One-way audio in SAP CRM Interaction Center

Symptoms When an agent answers a call in SAP CRM Interaction Center integrated scenario, there's only one-way audio. If the call is answered from Communication Panel or is an outgoing call, the audio is normal. Solution We are now working to provide ...

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Urgent: Certificate renewal for Contact Pro Cloud

The current certificate is expiring and needs to be renewed. While renewing, we will also change the issuer from DigiCert to Sectigo. Both DigiCert and Sectigo are widely trusted certificate authorities, but it is Sinch company policy to use Sectigo ...

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What's New in Sinch Contact Pro (Cloud) for Q1 2024?

We are happy to announce the content of the quarterly release 24Q1. The Show and Tell slide deck highlights the key features and improvements made in this release. The advanced publication of the What's New document lists the changes and corrections ...

CP pop-out window feature broken

This affects embedded Communication Panel (CP) use with the pop-out window. This doesn’t affect: normal CP use in a standalone browser window or tab embedded CP that doesn’t use the pop-out window Symptoms When a host application embeds CP, the embed...