Sinch Contact Pro (previously Sinch Contact Center) has a documentation
site available for cloud customers:
https://docs.cc.sinch.com/cloud/index.html Documentation for on-premise
customers can be found at:
Hi, it seems hunt group mode in Communication Panel does not work as it
should for call queues (in CDT it is ok). As I correctly understood
documentation it should be possible to select (on a picklist) an any
call waiting in a queue and answer it. Am...
Hi, In Sinch Documentation about the Online Monitoring app, it
specifically mentions to use Internet Explorer. Is support for Chrome
and other browsers in the roadmap? Most companies are avoiding to use IE
due to security concerns.
Hi, Is there a way to change the system default voicemail greetings for
the whole system in Sinch Contact Pro cloud? In the documentation, the
way presented is to record a new greeting by dialing the voicemail box
number to record a new greeting. Nor...
Hi, We want to make use of the Callback functionality, but not able to
find configuraiton option within IVR that will satisfy the requirement.
The requirement is to create a callback request with a call time value
of the next queue open time (conside...
Hi, Is there a way to add additional information in Conversation screen
via configuration or by passing data in IVR in Sinch CC Cloud
Communication Panel? This is the screen where the agents accept or
reject the call, or when the call is ongoing. We ...
Hi, We have a use case where everytime agents login to Communication
Panel, they should NOT automatically be Joined (Join Checkbox unticked)
to a specific queue. The current system behaviour is that system
remembers the state of agent's queues in Com...
Hi, We have a requirement to attach the voicemail recording to the email
notification since managing queue voicemails from voicemail inbox is not
easy. Can this be achieved via system configurator? Additionally, a
voicemail queue that displays voicem...
Hi community members, With Sinch CC cloud option is it possible to add
custom language to visitor webchat navigation buttons? For example make
"Name" and "Email address" fields and also "Start Chat", "End Chat",
"Save transcript" buttons appear in La...
Hi Guys, I'm not really sure if it is a bug to fix or "by design
functionality" - to improve, but in case of SAP C4C integration outgoing
emails are not identified with correct accounts in C4C. Most probably
Sinch Contact Center uses the sender's ema...
New releases of Sinch Contact Pro cloud service are done quarterly and
updated to all tenants by Sinch. Version upgrade is completed in two
phases, Release to Test (RTT) and Release to Customer (RTC). In the RTT
phase, the new release is installed in...
Hi, We refered to the "IVR_Development_guide.pdf" where it details how
to access CEM logs. However, the documentation only refers to on-prem
where we need to access the files from file directories. How can we
access CEM logs for cloud contact center?...
Hi, In System_Configurator documentation, there was a mention of
"Examples and Template" folder where we can download sample Opt-in and
Survey IVR xml files. Sinch we are using the cloud version of Contact
Center, how can we get these sample IVR file...