As part of our ongoing service improvements to support our customers, our Contact Pro customer portal has migrated to a new cloud platform. You can now find the portal at https://sinchenterprise.atlassian.net/servicedesk/customer/portal/1181. You wil...
Are your customers reporting poor call quality or background noise from agents' microphones when using the Sinch Communication Panel? This is a common issue that can often be resolved with a simple configuration change. Understanding the problemIf yo...
We're thrilled to let you know that our new Contact Pro mobile app has now reached the General availability stage and is released in the Apple App Store. It's available for both iPhone and iPad. The app is designed to help you handle chat communicati...
We invite you to get a sneak peek at the new features and improvements by checking out our What's new document and the latest Show and Tell. The complete documentation set will be available on October 10, 2025.
Symptoms Agents may experience inconsistent audio behavior or a complete loss of phone functionality within the Communication Panel. These issues often occur when the agent has the Communication Panel open in more than one browser tab or window simul...
Some limitations in the HTML support of the new email editor introduced in versions 25Q3 (cloud) and FP21 (on-premise) have come to light. Please follow these guidelines in your reply template configurations: Do not use elements. Do not use deprecat...
Check out what’s included in the 25Q3 release: Show and Tell What’s new The rest of the 25Q3 documentation will be available on August 8, 2025.
Symptoms You may come across different kinds of audio issues in Communication Panel (for example, the first call of the day being muted). Solution Check the following settings on the user’s workstation. Disable Windows power-saving settings New Windo...
Symptoms Contact Pro customers have reported various issues with the phone channel when using Google Chrome or Microsoft Edge browsers. The reported issues include: A delayed response from the Accept button The Accept button not being clickable Inabi...
We're excited to announce that the full 25Q2 product documentation is now available! To view the new features and improvements, check out the What's new document. For a more visual overview, see the Show and Tell slide deck.
Contact Pro cloud and on-premise versions have dependency to Apache Tomcat component, which has been reported as vulnerable. This component is used in Communication Panel, Data Protection Officer (DPO), and Dashboard. However, neither the cloud nor t...
In version 25Q1, CALL_ID (known as Group ID in Dashboard) and CallGUID (known as Conversation ID in Dashboard) have been swapped in the EDI framework. Please check your EDI configurations used for calls. If you're using these IDs in your call-related...
Here’s some compelling reading for the holiday season to help you gear up for the first release of 2025: Show and Tell What's new We'll publish the full 25Q1 product documentation on January 10, 2025.
Another quarterly release is approaching! We now have the Show and Tell slide deck illustrating the content of the upcoming release 24Q4. Additionally, the What's new document is available for you to see the changes and fixes made. The full 24Q4 prod...
Here’s the Show and Tell slide deck illustrating the content of the quarterly release 24Q3. In addition, we’ve just released the first version of the What’s New 24Q3 document, which lists the changes and fixes made. The full 24Q3 product documentatio...