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Forum Posts

One-way audio in SAP CRM Interaction Center

Symptoms When an agent answers a call in SAP CRM Interaction Center integrated scenario, there's only one-way audio. If the call is answered from Communication Panel or is an outgoing call, the audio is normal. Solution We are now working to provide ...

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Urgent: Certificate renewal for Contact Pro Cloud

The current certificate is expiring and needs to be renewed. While renewing, we will also change the issuer from DigiCert to Sectigo. Both DigiCert and Sectigo are widely trusted certificate authorities, but it is Sinch company policy to use Sectigo ...

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What's New in Sinch Contact Pro (Cloud) for Q1 2024?

We are happy to announce the content of the quarterly release 24Q1. The Show and Tell slide deck highlights the key features and improvements made in this release. The advanced publication of the What's New document lists the changes and corrections ...

CP pop-out window feature broken

This affects embedded Communication Panel (CP) use with the pop-out window. This doesn’t affect: normal CP use in a standalone browser window or tab embedded CP that doesn’t use the pop-out window Symptoms When a host application embeds CP, the embed...

Considering moving to cloud?

Whether you are an existing on-premise Contact Pro customer looking to migrate to the Contact Pro cloud or a new customer seeking a contact center cloud solution, then you've arrived to the right place Sinch Contact Pro cloud offers: Cloud - Contact ...

Renaming of cloud releases

This information will only apply after the delivery of the 23Q3 cloud release. The version naming of our Contact Pro cloud releases will be revised. We will move to defining the cloud versions based on their delivery quarter instead of their last dev...

What's New in Sinch Contact Pro (Cloud) for Q3 2023?

We are happy to announce the content of the quarterly release 23Q3. The Show and Tell slide deck highlights the key features and improvements made in this release. The advanced publication of the What's New document lists the changes and corrections ...

What's New in Sinch Contact Pro (Cloud) for Q2 2023?

We are happy to announce the content of the quarterly release 23Q2. The Show and Tell slide deck highlights the key features and improvements made in this release. The advanced publication of the What's New document, lists the changes and corrections...

Setting an agent automatically as Not Ready

Symptoms An agent isn't automatically set as Not Ready although they haven't accepted allocated conversations from a queue. Prerequisites You must have rights to modify the specific queue and the user settings template. Solution You need to define th...

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Niina_P by Community Manager
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What's New in Sinch Contact Pro (Cloud) for Q1, 2023?

We are happy to announce the content of the quarterly release 23Q1. Firstly, presented in the Show and Tell slide deck highlighting the key features and improvements made. Secondly, an advanced publication of the What's New document, which lists the ...

Discontinuation of Java 8 support

The following is relevant to all users of Contact Pro’s System Configurator. We will discontinue support for Java 8 and move to Java 11 and 17 with the Contact Pro 23Q2 release. We encourage all customers to move to Java release 11 or 17 as Java 8 is...

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Release date changed for cloud version 23Q1

Release dates for Sinch Contact Pro 23Q1 have changed. New release dates are: Release To Test (RTT) March 28, 2023 Release To Customer (RTC) April 15, 2023 You can find all planned release dates of cloud versions in 2023 in the Release Schedule (sinc...

Niina_P by Community Manager
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