Sinch Contact Center is now Sinch Contact Pro
Sinch Contact Center is now known as Sinch Contact Pro. Please note that the old name may still appear in older materials.
Forum Posts
New documentation site available
Sinch Contact Pro (previously Sinch Contact Center) has a documentation site available for cloud customers: https://docs.cc.sinch.com/cloud/index.html Documentation for on-premise customers can be found at: https://docs.cc.sinch.com/onpremise/latest/...
Hiding External Agent settings from Communication Panel
Symptoms External Agent settings are visible in Communication Panel although the agents don’t use the External Agent service. Solution External Agent settings must be hidden in System Configurator on user, user group, and user role levels. To hide th...
Removing pending callback requests
PrerequisitesTo manage callback requests, you need the Statistics Details rights to the queue in which the callback request was created. We recommend that you manage rights via a group. SymptomsThere is a pending callback request you want to remove. ...
Conversion tool for upgrading from FP15 to FP16 or newer
If you are updating Sinch Contact Pro on-premise version from FP15 to FP16 (or newer), please contact Sinch Contact Pro customer support to get a conversion tool needed in the upgrade.
Operative Database Server installation failing in version FP18
SymptomsThe installation of the Operative Database Server fails. Reproducing If you have version FP18 and your SQL Server is 2014 or older, the installation of the Operative Database Server fails. SolutionTo successfully install the Operative Databas...
Reporting Database Server installation failing in version FP17
SymptomsThe installation of the Reporting Database Server fails. Reproducing If you have version FP17 and your SQL Server is 2014 or older, the installation of the Reporting Database Server fails. SolutionTo successfully install the Reporting Databas...