Contact Pro
Enable comprehensive omnichannel customer service experiences
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Forum Posts

Sinch Chat not working

Applies to Sinch Contact Pro version FP19 SymptomsYou are not able to get Sinch Chat working even though the configuration is done according to documentation. SolutionChange the address from to @nativechannel.sinchcon...

SMS Server and social conversations

Applies to Sinch Contact Pro from version FP18 onwards SymptomsThere is an issue with Sinch Contact Pro and Conversation API or Sinch SMS integration, such as: Mobile originated (MO, from mobile to Sinch Contact Pro) messages are not received. Mobile...

Setting an agent automatically as Not Ready

Symptoms An agent isn't automatically set as Not Ready although they haven't accepted allocated conversations from a queue. Prerequisites You must have rights to modify the specific queue and the user settings template. Solution You need to define th...

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Niina_P by Community Manager
  • 2 replies
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Microsoft Reporting Services (SSRS) 2022

Applies to Sinch Contact Pro from version FP19 onwards As SSRS is no longer part of Microsoft SQL Server media, download it from the internet. Add SQL Analysis Services installation with multidimensional option (not tabular one) for installation.Chec...

Memory saver mode in Chrome

SymptomsThere's a new feature, memory saver, in Chrome browser version 108. This is enabled by default and can affect Communication Panel use. SolutionWe recommend disabling this feature with Communication Panel.Go to Chrome settings > Performance an...

Accepting calls when browser in sleep mode

SymptomsAfter accepting a call, the call isn't connected. SolutionMicrosoft Edge and Google Chrome have introduced settings to improve performance:Sleeping tabs in Edge (

Hiding External Agent settings from Communication Panel

Symptoms External Agent settings are visible in Communication Panel although the agents don’t use the External Agent service. Solution External Agent settings must be hidden in System Configurator on user, user group, and user role levels. To hide th...

Niina_P by Community Manager
  • 0 replies
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Removing pending callback requests

PrerequisitesTo manage callback requests, you need the Statistics Details rights to the queue in which the callback request was created. We recommend that you manage rights via a group. SymptomsThere is a pending callback request you want to remove. ...

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