This affects embedded Communication Panel (CP) use with the pop-out
window. This doesn’t affect: normal CP use in a standalone browser
window or tab embedded CP that doesn’t use the pop-out window Symptoms
When a host application embeds CP, the embed...
Symptoms Launching CDT or Online Monitoring with HTTPS causes crash on
Windows Server 2022. Reason Sinch Contact Pro webclient module does not
support HTTP/2 which is enabled by default in IIS 10 (Windows Server
2022). Solution Disable HTTP/2 for HTT...
SymptomsReporting couldn’t collect data for a specific date/time from
the Monitoring database. Solution1. Check if the History database has
data for the date/time in question. a) Connect to the database using
Microsoft SQL Management Studio.b) Go to ...
SymptomsThere is data for a particular date/time in the
XXX_Monitoring_History database but the same data is not available in
the XXX_DSArea database. To recollect it, you need to copy the data from
the History database to the DSArea database. You do...
Applies to Sinch Contact Pro version FP19 SymptomsYou are not able to
get Sinch Chat working even though the configuration is done according
to documentation. SolutionChange the address from
@sinchchat.sinchconversation.com to @nativechannel.sinchcon...
SymptomsCommunication Panel remains active even when there's no active
call. Agent can also hear background noise when there's no call.
SolutionThe functionality works as designed. By keeping the audio
channel open for Communication Panel the connect...
Applies to Sinch Contact Pro from version FP18 onwards Symptoms There is
an issue with Sinch Contact Pro and Conversation API or Sinch SMS
integration, such as: Mobile originated (MO, from mobile to Sinch
Contact Pro) messages are not received. Mobil...
Symptoms An agent isn't automatically set as Not Ready although they
haven't accepted allocated conversations from a queue. Prerequisites You
must have rights to modify the specific queue and the user settings
template. Solution You need to define th...
This procedure is for on-premise system integrators to customize
environments. The UI setting for this function is Forwarding Destination
for Scheduled Queue Close in System Configurator > Queue Management >
Contact Management. SymptomsQueuing conver...
Symptoms A conversation is offered to an agent for a too long or short
time in Communication Panel. Prerequisites You must have rights to
modify the specific queue or channel. Solution You need to change the
time on either the channel or queue level....
Applies to Sinch Contact Pro from version FP19 onwards As SSRS is no
longer part of Microsoft SQL Server media, download it from the
internet. Add SQL Analysis Services installation with multidimensional
option (not tabular one) for installation.Chec...
SymptomsRunning Communication Panel in SAP Service Cloud (C4C) fails:
Users are unable to log in to the embedded Communication Panel.
SolutionYou need to allow third-party cookies in the browser. Edge:Open
Settings > Cookies and site permissions > Ma...
SymptomsInstallation of standard reports fails due to lack of access to
WicomTranslator.dll. This is indicated in reporting services
installation log. SolutionTo succeed with the installation, grant full
control for the WicomTranslator.dll file for t...
SymptomsNotification popup isn't shown when there's an incoming
conversation on your Windows workstation. SolutionGo to your browser's
notification settings:-Chrome: Settings > Privacy and security > Site
settings > Permissions > Notifications-Edge: ...