The following table lists released hotfixes for Sinch Contact Pro on-premise version FP17. To download the hotfixes, go to https://downloads.cc.sinch.com/ui/index.html.
|Hotfix number||Affected Components||Description|
|220.127.116.11||CEM Server, Agent Server||Calls are not allocated to agents from outbound campaigns; Sytel dialer forces CallResult = HANGUP|
|18.104.22.168||Agent Server, CEM Server, Chain Matcher, Chat Server, Monitoring Web Clients, SMS Server, Web Clients, Web Server||The Communication Desktop (CDT), Online Monitoring, and Web Server bugs affect some components.|
|22.214.171.124||SIP Bridge||SIP calls are being interrupted after approx. 20 seconds|
|126.96.36.199||Monitoring Web Clients||Security update for monitoring|
|188.8.131.52||ECF Web Server||Java logging component Apache Log4j security issue|
|184.108.40.206||ECF Web Server|
Actually you should get them from SAP. Strictly formally, SAP should retest hotfixes and make sure they are compatible with guarantees given in the license contract and their standards. So if you'd get hotfix directly from Sinch, SAP may refuse to support you. Although I don't think this would happen for hotfixes, for new FP I would expect that.