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Is Sinch Contact Pro available on premise?


One of the more commonly asked questions we receive is whether Sinch Contact Pro is also available on-premise. The answer is "YES!!". Sinch Contact Pro is available in both a SaaS-based Cloud service or as a traditional on-premise deployment.


While most customers prefer our flagship Cloud offering, there are still customers who -- for one reason or another -- require an on-premise solution. For example, in certain geographies where it is difficult for companies to leverage Cloud solutions due to government regulations, infrastructure concerns, data privacy issues and other restrictions, organizations can still take advantage of on-premise installations. Similarly, some companies may have a preference for OP-EX rather than CAP-EX business models, which make traditional on-premise licensing and asset depreciation more advantageous. 


Sinch is happy to support all customers -- whether you prefer a pure Cloud solution, an on-premise installation, or even a hybrid approach where most of your organization runs in the Cloud while certain sub-sections of the company leverage an on-premise deployment. 

John Burton, Senior Director Product Management

New Contributor

Hi John,


Thanks for above information !!

We have a requirement of integration SINCH with SAP C4C. We would like to know the cons and pros of both On-Premise and Cloud of SINCH integration with SAP C4C.

Your inputs will be very helpful to us and thanks in advance !!




Hi Pankaj,


it is actually simple as with any other software which you can have onprem or in cloud. The Sinch Contact Pro is the same software in both cloud and onprem.

With cloud, you have 4 version releases per year and you don't have to take care about the infrastructure. On the other hand, you have limited possibilities of out-of-standard customizations/enhancements/modifications. Version change means usually some downtime within some defined window and business has to adapt to this. Usually not problem, only if you have critical call center 24x7, but you can always manage this with Sinch.


With onprem, there are about 2 versions (Feature Packs) releases yearly, derived from some cloud version, so you will get new features later. You have to have a skilled technical consultant/admin to install and manage the system. You have the system fully under control, so you can do some special features and modifications out of standard (but without Sinch support, of course).


There is also different licensing/subscription for both models.


We have several customers running SAP C4C with onprem and cloud Sinch Contact Pro and it works pretty well with both.