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Forum Posts

PLAY_FILE ClientCom command

Hi Guys, is there any substitute/workaround to PLAY_FILE ClientCom command but in Communication Panel? I mean this function: //start playingMCTABuff.Command "_CMD=PLAY_FILE;Filename=C:\\testing.wav;"//stop playingMCTABuff.Command "_CMD=PLAY_FILE;File...

Automated clearing of login field

Hi team, Our users log on using SSO. The field logon name under Authentication of user details in System configurator has been misused in the past for something else, and I want to terminate that. Can we over an export/import clear the logon name fie...

eewortel by Contributor
  • 902 Views
  • 2 replies
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Contact Pro Cloud in a web browser

Hi, Just wondering; would Sinch Contact Pro also be available in a web browser? We have the cloud version V10.0 and it is so slow and becomes unresponsive many times a day. With a web browser it would probably be faster and more stable. Thanks.

eewortel by Contributor
  • 1189 Views
  • 4 replies
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Data Retention

Hi Community, This question must be an easy one, yet, I couldn't find an answer here in the community or documentation. We want to clean up our (cloud) system from old queues, queue groups, roles, schedules, calendars, users, user groups etc. When I ...

eewortel by Contributor
  • 710 Views
  • 1 replies
  • 0 kudos

Resolved! Silent Monitoring

Hi, How do I enable a supervisor to silent monitor calls from his agents in Sinch Cloud v10.0? Documentation does not provide the required info. (Or I did not find it) Thanks

eewortel by Contributor
  • 2708 Views
  • 1 replies
  • 0 kudos

Resolved! MS Teams Messaging Service

Sinch has published a guide for Contact Pro / Teams integration: Configuring Microsoft Teams Integration (sinch.com). However, in our (onprem) FP18 installation, there is no Messaging Service Type 'MS Teams'. Do you need to install a specific softwar...

Thies by New Contributor
  • 2356 Views
  • 1 replies
  • 0 kudos

Time based dynamic IVR

Hi Community, I am looking for an XML script that during opening hours from 9 to 12 and from 1 to 5, I offer an IVR menu with 3 options, but during lunch from 12 to 1 an IVR with only 2 options. I don't want to use schedules or other, but want to rou...

eewortel by Contributor
  • 1180 Views
  • 4 replies
  • 0 kudos

Cisco and WebRTC

Hi Guys, does anybody have any experience in usage of Cisco VoIP gateways (like 2900, 3900 series) with webrtc protocol? From which release of Cisco IOS is webrtc supported (if it is at all)? Does it work with Contact Pro Communication Panel? And wha...

Deleting e-mails

Greetings all, I was wondering if anyone has come up with a solution to delete e-mails with Communication Panel? Currently the only way to delete an e-mail with built-in functionality is with e-mails that an agent creates on their own. With inbound e...

aldets by Frequent Contributor
  • 1150 Views
  • 4 replies
  • 0 kudos

Enable SSO with Azure

Dear colleagues, we'd like to setup SSO with Microsoft AD as the IdP. We follow the documentation described here: https://docs.cc.sinch.com/cloud/service-configuration/en/setting_up_sso.html?hl=sso We know that Sinch Contact Pro can be integrated int...

jmschell by Occasional Contributor
  • 761 Views
  • 3 replies
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Documentation regarding WebRTC

Hello, is there an overall documentation regarding "Using/Implementing WebRTC"? Requirements Bandwidth Protocols Ports Codecs Encryption .... thanks, have a great day, Susanne

sbambule by New Contributor
  • 820 Views
  • 1 replies
  • 0 kudos