Good day, I would appreciate some guidance on an issue we're facing. We've installed Sinch Contact Pro FP18 on-prem on a Windows Server 2016 environment. Below are the server details: Servers with Sample IPs - Not Actual:Application Server IP: IP = x...
Hi Guys, is there any substitute/workaround to PLAY_FILE ClientCom command but in Communication Panel? I mean this function: //start playingMCTABuff.Command "_CMD=PLAY_FILE;Filename=C:\\testing.wav;"//stop playingMCTABuff.Command "_CMD=PLAY_FILE;File...
Hi Guys, is there any way to set preferred agent for incoming emails and chats (via customizer/CAD or other way)? I'm talking about on-prem FP19. BR, Piotr
Hi team, Our users log on using SSO. The field logon name under Authentication of user details in System configurator has been misused in the past for something else, and I want to terminate that. Can we over an export/import clear the logon name fie...
Hello Where can I find Customer Call/ Chat transcript in Sinch Contact Pro integrated with SAP C4C? I would like to add this transcript to customer record in C4C for future reference. I can see in the documentation on Sinch that the automatic retriev...
Hi, Just wondering; would Sinch Contact Pro also be available in a web browser? We have the cloud version V10.0 and it is so slow and becomes unresponsive many times a day. With a web browser it would probably be faster and more stable. Thanks.
Hi Community, This question must be an easy one, yet, I couldn't find an answer here in the community or documentation. We want to clean up our (cloud) system from old queues, queue groups, roles, schedules, calendars, users, user groups etc. When I ...
Hi, How do I enable a supervisor to silent monitor calls from his agents in Sinch Cloud v10.0? Documentation does not provide the required info. (Or I did not find it) Thanks
Sinch has published a guide for Contact Pro / Teams integration: Configuring Microsoft Teams Integration (sinch.com). However, in our (onprem) FP18 installation, there is no Messaging Service Type 'MS Teams'. Do you need to install a specific softwar...
Hello guys, good morning, I would like to get a bit of your help, I want to know if it is possible to access the recordings of the voice calls that are answered by Contact Pro, if this is possible, I would like to know how I can do it?
Hi Community, I am looking for an XML script that during opening hours from 9 to 12 and from 1 to 5, I offer an IVR menu with 3 options, but during lunch from 12 to 1 an IVR with only 2 options. I don't want to use schedules or other, but want to rou...
HelloIs there another SBC WebRTC that can be used for use in the Communication Panel that is not AudioCodes and that is homologated? Thank you.
Hi Guys, does anybody have any experience in usage of Cisco VoIP gateways (like 2900, 3900 series) with webrtc protocol? From which release of Cisco IOS is webrtc supported (if it is at all)? Does it work with Contact Pro Communication Panel? And wha...
Greetings all, I was wondering if anyone has come up with a solution to delete e-mails with Communication Panel? Currently the only way to delete an e-mail with built-in functionality is with e-mails that an agent creates on their own. With inbound e...
Dear colleagues, we'd like to setup SSO with Microsoft AD as the IdP. We follow the documentation described here: https://docs.cc.sinch.com/cloud/service-configuration/en/setting_up_sso.html?hl=sso We know that Sinch Contact Pro can be integrated int...