Contact Pro
Enable comprehensive omnichannel customer service experiences
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

New documentation site available

Sinch Contact Pro (previously Sinch Contact Center) has a documentation site available for cloud customers: https://docs.cc.sinch.com/cloud/index.html Documentation for on-premise customers can be found at: https://docs.cc.sinch.com/onpremise/latest/...

Niina_P by Community Manager
  • 1570 Views
  • 0 replies
  • 0 kudos

Resolved! Check and Listen to Voicemail via Communication Panel?

Hi together, I got a lot of questions about how to check and listen to voicemail using the Communication Panel. In CDT you have an notification icon about new VoiceMails at personal or queue level where the agent has access rights. I didn't find anyt...

Resolved! Ad-Hoc Prompt Management

Greetings, Could anyone please advise, what kind of access rights to I need to give to a user that can successfully log in to this URL - https://ECF_VU/AdhocPromptUI/index.html Even my admin account with alot of rights is unable access this page. Aft...

aldets by Contributor
  • 1641 Views
  • 1 replies
  • 0 kudos

MRS - calls recording

Hi, how many (max value) simultaneous calls can be recorded using one MRS component? There is discrepancy in the documentation (on-prem) - in one place we have 400 and in another place 800 simultaneous calls. BR, Piotr

Resolved! Outbound Campaign Interface API

Hi, I was looking over the documentation and couldn't find a way to change the CallResult in a specific customer in a specific campaign over API. I can olny use Delete to completely remove a customer from a campaign. That is not my intention. It woul...

aldets by Contributor
  • 3501 Views
  • 5 replies
  • 1 kudos

Resolved! Sinch CC On-Premise Chat attachments

Hello, Got a question regarding sending attachments via Chat window. I've onfigured a Chat with the Visitor Chat Configurator. I drag and drop a file into the Chat window. It takes some time to "upload" the file (depending on the file size). After it...

aldets by Contributor
  • 2039 Views
  • 1 replies
  • 0 kudos

Hunt Group mode for call queues in CP

Hi, it seems hunt group mode in Communication Panel does not work as it should for call queues (in CDT it is ok). As I correctly understood documentation it should be possible to select (on a picklist) an any call waiting in a queue and answer it. Am...

AudioCodes Test license SBC and Sinch CC On-Prem FP17

Hi, I have a question regarding this kind of setup. We have a test SBC license with 3 WebRTC sessions. Our main issue with this is that when ever the 3rd agents logs into Communication Panel and registers in the SBC, it will kill all the previous ses...

aldets by Contributor
  • 1364 Views
  • 2 replies
  • 0 kudos

Online Monitoring for non-IE Browsers

Hi, In Sinch Documentation about the Online Monitoring app, it specifically mentions to use Internet Explorer. Is support for Chrome and other browsers in the roadmap? Most companies are avoiding to use IE due to security concerns.

parkerr by Contributor
  • 5413 Views
  • 10 replies
  • 0 kudos

Change default voicemail greetings

Hi, Is there a way to change the system default voicemail greetings for the whole system in Sinch Contact Pro cloud? In the documentation, the way presented is to record a new greeting by dialing the voicemail box number to record a new greeting. Nor...

parkerr by Contributor
  • 2554 Views
  • 3 replies
  • 0 kudos

Create callback request via IVR with specific call time

Hi, We want to make use of the Callback functionality, but not able to find configuraiton option within IVR that will satisfy the requirement. The requirement is to create a callback request with a call time value of the next queue open time (conside...

parkerr by Contributor
  • 2675 Views
  • 3 replies
  • 1 kudos

Add fields in Conversation screen

Hi, Is there a way to add additional information in Conversation screen via configuration or by passing data in IVR in Sinch CC Cloud Communication Panel? This is the screen where the agents accept or reject the call, or when the call is ongoing. We ...

parkerr by Contributor
  • 1907 Views
  • 3 replies
  • 0 kudos