Sinch Contact Center is now Sinch Contact Pro
Sinch Contact Center is now known as Sinch Contact Pro. Please note that the old name may still appear in older materials.
Sinch Contact Center is now known as Sinch Contact Pro. Please note that the old name may still appear in older materials.
Sinch Contact Pro (previously Sinch Contact Center) has a documentation site available for cloud customers: https://docs.cc.sinch.com/cloud/index.html Documentation for on-premise customers can be found at: https://docs.cc.sinch.com/onpremise/latest/...
Hi together, I got a lot of questions about how to check and listen to voicemail using the Communication Panel. In CDT you have an notification icon about new VoiceMails at personal or queue level where the agent has access rights. I didn't find anyt...
Hi, Is there a way to change the system default voicemail greetings for the whole system in Sinch Contact Pro cloud? In the documentation, the way presented is to record a new greeting by dialing the voicemail box number to record a new greeting. Nor...
Hi, We have a requirement to attach the voicemail recording to the email notification since managing queue voicemails from voicemail inbox is not easy. Can this be achieved via system configurator? Additionally, a voicemail queue that displays voicem...