Showing results for 
Show  only  | Search instead for 
Did you mean: 

FP18 Hotfixes


The following table lists released hotfixes for Sinch Contact Pro on-premise version FP18.  To download the hotfixes, go to


Hotfix number Affected Components Description CEM Server Email HTML style breaks
  • CEM Server
  • Operative Database Server
Fixed issues:
  • E-mail parsing fails with 'Content-Type header(s) not found'
  • OAuth error blocking email reading
  • IMAP enhancements
  • Issue with CEM database connections
  • IMAP connection closed due to long pending database transaction
  • Missing email attachment in Communication Desktop (CDT)
  • Incorrect number of voicemail notification retries
  • All threads executing transactions to a certain database are blocked
  • A pending email blocks auto-allocation to an agent 


Calls are being interrupted after approx. 20 seconds.
  • Monitoring Web Clients
  • Directory Database Server
  • Monitoring Database Server
  • Operative Database Server
  • Reporting Database Server

Issues fixed:

  • CDT and Online Monitoring show incorrect agent status
  • Operative db installation fails on SQL 2014 and older
  • Monitoring db installation fails on SQL 2012 ECF Web Server Java logging component Apache Log4j security issue ECF Web Server Security fixes ECF Web Server SAP UI5 1.71.23 End of Cloud Provisioning-->update to 1.71.44 OII Timing issue with CRM integration caused handled emails to be shown in queue. Call Dispatcher No ringing tone with MTD activated to Cisco
  • Agent Server
  • CEM Server
  • ECF Web Server
Fixed issues:
  • Outbound predictive mode after customer consent: the call ended after being in queue for a short time
  • Reporting for campaigns run from Queue Dialer in predictive mode failed
  • Database performance
  • Cursor issue in Communication Panel
  • Agent Server
  • CEM Server
Issues fixed:
  • Outbound Queue Dialer campaigns hanging in dialer status "CLOSING"
  • Incorrect values in outbound reports for predictive calls
  • Contact allocation may stop using Queue Dialer in the preview mode
  • Agent Server
  • ECF Web Server
Issues fixed:
  • Communication Panel added original destination queue address accidentally to the TO field when "Reply All" was selected
  • Auto-answering with outbound campaign calls didn't always work
  • Profile queue group wasn't working OII Wrap-up issues Restful Interfaces RI high memory usage on startup Web Clients It was possible for CDT wrap-up handling to go out of sync. Timing of a disconnection from a previous incoming call could interfere with a new incoming call causing the issue. Agent Server Call out missing CAD when Communication Panel integrated to SAP CRM IC Call Dispatcher Deletion of MRS link in System Configurator could cause a Call Dispatcher (CD) crash when log headers are printed during log file change. OII Callback scenario in Communication Panel and SAP CRM IC integrated scenario N/A SMS Sender

When sending rich content to social channel(s) via Sinch Conversation API, sending failed with http 400 error. The error is visible in SMS Server logs. ECF Web Server This hotfix updates SAP UI5 version that is used within Communication Panel and Date Protection Officer user interfaces. CEM Server Callback re-allocated although marked as handled. Agent Server Script results not saved in certain email scenarios ECF Web Server

SAPUi5 moves to Patch-Level Independent Bootstrap approach.

Jabra devices: ringing continued after user declined a conversation. CEM Server CDT supervising issue in multi-CEM environment