The following table lists released hotfixes for Sinch Contact Pro on-premise version FP18. To download the hotfixes, go to https://downloads.cc.sinch.com/ui/index.html.
| Hotfix number | Affected Components | Description |
| 7.0.18.1 | CEM Server | Email HTML style breaks |
| 7.0.18.2 | - CEM Server
- Operative Database Server
| Fixed issues:
- E-mail parsing fails with 'Content-Type header(s) not found'
- OAuth error blocking email reading
- IMAP enhancements
- Issue with CEM database connections
- IMAP connection closed due to long pending database transaction
- Missing email attachment in Communication Desktop (CDT)
- Incorrect number of voicemail notification retries
- All threads executing transactions to a certain database are blocked
- A pending email blocks auto-allocation to an agent
|
7.0.18.3 | SBR | Calls are being interrupted after approx. 20 seconds. |
| 7.0.18.4 | - Monitoring Web Clients
- Directory Database Server
- Monitoring Database Server
- Operative Database Server
- Reporting Database Server
| Issues fixed: - CDT and Online Monitoring show incorrect agent status
- Operative db installation fails on SQL 2014 and older
- Monitoring db installation fails on SQL 2012
|
| 7.0.18.5 | ECF Web Server | Java logging component Apache Log4j security issue |
| 7.0.18.6 | ECF Web Server | Security fixes |
| 7.0.18.7 | ECF Web Server | SAP UI5 1.71.23 End of Cloud Provisioning-->update to 1.71.44 |
| 7.0.18.8 | OII | Timing issue with CRM integration caused handled emails to be shown in queue. |
| 7.0.18.9 | Call Dispatcher | No ringing tone with MTD activated to Cisco |
| 7.0.18.10 | - Agent Server
- CEM Server
- ECF Web Server
| Fixed issues:
- Outbound predictive mode after customer consent: the call ended after being in queue for a short time
- Reporting for campaigns run from Queue Dialer in predictive mode failed
- Database performance
- Cursor issue in Communication Panel
|
| 7.0.18.12 | | Issues fixed:
- Outbound Queue Dialer campaigns hanging in dialer status "CLOSING"
- Incorrect values in outbound reports for predictive calls
- Contact allocation may stop using Queue Dialer in the preview mode
|
| 7.0.18.14 | - Agent Server
- ECF Web Server
| Issues fixed:
- Communication Panel added original destination queue address accidentally to the TO field when "Reply All" was selected
- Auto-answering with outbound campaign calls didn't always work
- Profile queue group wasn't working
|
| 7.0.18.16 | Restful Interfaces | RI high memory usage on startup |
| 7.0.18.19 | Web Clients | It was possible for CDT wrap-up handling to go out of sync. Timing of a disconnection from a previous incoming call could interfere with a new incoming call causing the issue. |
| 7.0.18.20 | Agent Server | Call out missing CAD when Communication Panel integrated to SAP CRM IC |
| 7.0.18.21 | Call Dispatcher | Deletion of MRS link in System Configurator could cause a Call Dispatcher (CD) crash when log headers are printed during log file change. |
| 7.0.18.24 | SMS Sender | When sending rich content to social channel(s) via Sinch Conversation API, sending failed with http 400 error. The error is visible in SMS Server logs. |
| 7.0.18.25 | ECF Web Server | This hotfix updates SAP UI5 version that is used within Communication Panel and Date Protection Officer user interfaces. |
