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FP18 Hotfixes


The following table lists released hotfixes for Sinch Contact Pro on-premise version FP18.  To download the hotfixes, go to


Hotfix number Affected Components Description CEM Server Email HTML style breaks
  • CEM Server
  • Operative Database Server
Fixed issues:
  • E-mail parsing fails with 'Content-Type header(s) not found'
  • OAuth error blocking email reading
  • IMAP enhancements
  • Issue with CEM database connections
  • IMAP connection closed due to long pending database transaction
  • Missing email attachment in Communication Desktop (CDT)
  • Incorrect number of voicemail notification retries
  • All threads executing transactions to a certain database are blocked
  • A pending email blocks auto-allocation to an agent 


Calls are being interrupted after approx. 20 seconds.
  • Monitoring Web Clients
  • Directory Database Server
  • Monitoring Database Server
  • Operative Database Server
  • Reporting Database Server

Issues fixed:

  • CDT and Online Monitoring show incorrect agent status
  • Operative db installation fails on SQL 2014 and older
  • Monitoring db installation fails on SQL 2012 ECF Web Server Java logging component Apache Log4j security issue ECF Web Server Security fixes ECF Web Server SAP UI5 1.71.23 End of Cloud Provisioning-->update to 1.71.44 OII Timing issue with CRM integration caused handled emails to be shown in queue. Call Dispatcher No ringing tone with MTD activated to Cisco
  • Agent Server
  • CEM Server
  • ECF Web Server
Fixed issues:
  • Outbound predictive mode after customer consent: the call ended after being in queue for a short time
  • Reporting for campaigns run from queue dialer in predictive mode failed
  • Database performance
  • Cursor issue in Communication Panel