Contact Pro
Enable comprehensive omnichannel customer service experiences
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

New documentation site available

Sinch Contact Pro (previously Sinch Contact Center) has a documentation site available for cloud customers: https://docs.cc.sinch.com/cloud/index.html Documentation for on-premise customers can be found at: https://docs.cc.sinch.com/onpremise/latest/...

Niina_P by Community Manager
  • 1563 Views
  • 0 replies
  • 0 kudos

Default reply template in email

Hi Guys, has anyone idea how to define default reply template in outgoing email messages? We have a real case when agents use simple template with email signeture only but for every outgoing email they must assign the template manually. How to assig ...

Resolved! E-mail subjects and history

Hi! I have some questions related to History. The documentation says "The maximum number of displayed interactions is 500, and the history can cover from one day to 4 weeks.". If there is a need to find e-mails older than 4 weeks. What options are th...