Contact Pro

Sinch Contact Center is now Sinch Contact Pro

Sinch Contact Center is now known as Sinch Contact Pro. Please note that the old name may still appear in older materials.

New documentation site available

Sinch Contact Pro (previously Sinch Contact Center) has a documentation site available for cloud customers: https://docs.cc.sinch.com/cloud/index.html Documentation for on-premise customers can be found at: https://docs.cc.sinch.com/onpremise/latest/...

Outgoing emails are not identified with correct accounts in C4C

Hi Guys, I'm not really sure if it is a bug to fix or "by design functionality" - to improve, but in case of SAP C4C integration outgoing emails are not identified with correct accounts in C4C. Most probably Sinch Contact Center uses the sender's ema...

Default reply template in email

Hi Guys, has anyone idea how to define default reply template in outgoing email messages? We have a real case when agents use simple template with email signeture only but for every outgoing email they must assign the template manually. How to assig ...

Does Sinch Contact Pro come with its own e-mail server?

No. Rather than have its own email server, Sinch Contact Pro makes it very easy for you to continue using your existing email infrastructure by connecting with IMAP and SMTP. Learn more about Sinch Contact Pro.

Resolved! E-mail subjects and history

Hi! I have some questions related to History. The documentation says "The maximum number of displayed interactions is 500, and the history can cover from one day to 4 weeks.". If there is a need to find e-mails older than 4 weeks. What options are th...

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