IVR Development Guide
The IVR Development Guide provides information about how to configure IVRs. Note that the document has not been rebranded yet, and it contains links to SAP Help Portal which are no longer valid.
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Does Sinch Contact Center support the capability to leave voicemails after hours?
Yes. The Sinch Contact Center IVR (Interactive Voice Response) has queue-voicemail capability allowing customers to leave voicemail, for example, if they are calling outside regular business hours. The next morning, or whenever agents are available a...
Does Sinch Contact Center have IVR (Interactive Voice Response) functionality?
Yes, Sinch Contact Center includes an integrated IVR for self-service, survey functionality, customer identification, call allocation, and data capture. With the efforts of our partners, there is extended functionality available and productized withi...
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