Sinch Contact Pro (previously Sinch Contact Center) has a documentation
site available for cloud customers:
https://docs.cc.sinch.com/cloud/index.html Documentation for on-premise
customers can be found at:
Hi, We want to make use of the Callback functionality, but not able to
find configuraiton option within IVR that will satisfy the requirement.
The requirement is to create a callback request with a call time value
of the next queue open time (conside...
Hi, We refered to the "IVR_Development_guide.pdf" where it details how
to access CEM logs. However, the documentation only refers to on-prem
where we need to access the files from file directories. How can we
access CEM logs for cloud contact center?...
Hi, In System_Configurator documentation, there was a mention of
"Examples and Template" folder where we can download sample Opt-in and
Survey IVR xml files. Sinch we are using the cloud version of Contact
Center, how can we get these sample IVR file...
Yes. The Sinch Contact Pro IVR (Interactive Voice Response) has
queue-voicemail capability allowing customers to leave voicemail, for
example, if they are calling outside regular business hours. The next
morning, or whenever agents are available agai...
Yes, Sinch Contact Pro includes an integrated IVR for self-service,
survey functionality, customer identification, call allocation, and data
capture. With the efforts of our partners, there is extended
functionality available and productized within t...