Contact Pro

Sinch Contact Center is now Sinch Contact Pro

Sinch Contact Center is now known as Sinch Contact Pro. Please note that the old name may still appear in older materials.

New documentation site available

Sinch Contact Pro (previously Sinch Contact Center) has a documentation site available for cloud customers: https://docs.cc.sinch.com/cloud/index.html Documentation for on-premise customers can be found at: https://docs.cc.sinch.com/onpremise/latest/...

Create callback request via IVR with specific call time

Hi, We want to make use of the Callback functionality, but not able to find configuraiton option within IVR that will satisfy the requirement. The requirement is to create a callback request with a call time value of the next queue open time (conside...

How to access CEM logs for cloud contact center

Hi, We refered to the "IVR_Development_guide.pdf" where it details how to access CEM logs. However, the documentation only refers to on-prem where we need to access the files from file directories. How can we access CEM logs for cloud contact center?...

Resolved! Where to download sample Opt-in and Survey IVR?

Hi, In System_Configurator documentation, there was a mention of "Examples and Template" folder where we can download sample Opt-in and Survey IVR xml files. Sinch we are using the cloud version of Contact Center, how can we get these sample IVR file...

Trigger HTTP request on completion of Survey IVR

Is there a way to trigger an event or HTTP request on completion of survey IVR from system configurator? The purpose is to update external system's survey with the Sinch survey IVR data.

Does Sinch Contact Pro support the capability to leave voicemails after hours?

Yes. The Sinch Contact Pro IVR (Interactive Voice Response) has queue-voicemail capability allowing customers to leave voicemail, for example, if they are calling outside regular business hours. The next morning, or whenever agents are available agai...

Does Sinch Contact Pro have IVR (Interactive Voice Response) functionality?

Yes, Sinch Contact Pro includes an integrated IVR for self-service, survey functionality, customer identification, call allocation, and data capture. With the efforts of our partners, there is extended functionality available and productized within t...

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