IVR Development Guide
The IVR Development Guide provides information about how to configure IVRs. Note that the document has not been rebranded yet, and it contains links to SAP Help Portal which are no longer valid.
Sinch Contact Center
Enable comprehensive omnichannel customer service experiences
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
- Sinch Community
- More topics
- Sinch Contact Center
- Topics with Label: IVR
Options
- Mark all as New
- Mark all as Read
- Float this item to the top
- Subscribe
- Bookmark
- Subscribe to RSS Feed
- Invite a Friend
Showing topics with label IVR.
Show all topics
Forum Posts
Does Sinch Contact Center support the capability to leave voicemails after hours?
Yes. The Sinch Contact Center IVR (Interactive Voice Response) has queue-voicemail capability allowing customers to leave voicemail, for example, if they are calling outside regular business hours. The next morning, or whenever agents are available a...
Does Sinch Contact Center have IVR (Interactive Voice Response) functionality?
Yes, Sinch Contact Center includes an integrated IVR for self-service, survey functionality, customer identification, call allocation, and data capture. With the efforts of our partners, there is extended functionality available and productized withi...
Labels
-
API
11 -
Campaigns
1 -
Chat
7 -
Communication Panel
6 -
Configuration Interface
1 -
Contact Center
2 -
Contact Center featured
3 -
Contact Pro
1 -
CPaaS
1 -
CRM
1 -
E-mail
2 -
FAQ
30 -
Features
1 -
File Sharing
1 -
Infographic
1 -
IP PBX
1 -
IVR
3 -
Languages
1 -
Mail Server
1 -
Monitoring
2 -
Monitoring+Reporting
5 -
Multi-channel engagement
2 -
OII
1 -
omnichannel
1 -
Online Interaction Interface
1 -
Operational Interface
5 -
Operations
1 -
Podcast
1 -
Predictive Dialer
1 -
Pricing
1 -
Product Documentation
1 -
Product Information
18 -
Release Notes
1 -
Reporting
1 -
Roadmap
1 -
Service Configuration
1 -
Sinch Contact Center
2 -
Solution Brief
1 -
Supervisor Dashboard
1 -
Support
1 -
Support Processes
1 -
System Configurator (SC)
1 -
Task Management Interface
1 -
TMI
1 -
User Guides
15 -
Video
2 -
voicemail
1
