Contact Pro
Enable comprehensive omnichannel customer service experiences
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Forum Posts

New documentation site available

Sinch Contact Pro (previously Sinch Contact Center) has a documentation site available for cloud customers: Documentation for on-premise customers can be found at:

Niina_P by Community Manager
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Online Monitoring for non-IE Browsers

Hi, In Sinch Documentation about the Online Monitoring app, it specifically mentions to use Internet Explorer. Is support for Chrome and other browsers in the roadmap? Most companies are avoiding to use IE due to security concerns.

parkerr by Contributor
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Does Sinch Contact Pro include real-time monitoring?

Yes - Sinch Contact Pro includes real-time monitoring. The online monitoring application of Contact Pro actually goes beyond what is normally expected by a monitoring user interface: Adjustments to queues, skills, and other configurations can be perf...

Monitoring Screen Shots.png