Sinch Contact Center License Reporting Interface (LRI) API
The Sinch Contact Center License Reporting Interface (LRI) API provides usage statistics from Contact Center application for the License reporting needs. The only method used is GET.
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Sinch Contact Center Restful Monitoring Interface (RMI) API
The Sinch Contact Center Restful Monitoring Interface (RMI) API interface provides statistics of contacts, agents and queues from the Monitoring Database.
Sinch Contact Center Restful Analytics Interface (RAI) API
The Sinch Contact Center Restful Analytics Interface (RAI) API interface provides statistics of contacts, agents and queues from Monitoring and Reporting Databases.
Sinch Contact Center Monitoring and Reporting Guide
The Sinch Contact Center Monitoring and Reporting Guide describes how to use the Sinch Contact Center monitoring and reporting tools.
Does Sinch Contact Center include real-time monitoring?
Yes - Sinch Contact Center includes real-time monitoring. The online monitoring application of Contact Center actually goes beyond what is normally expected by a monitoring user interface: Adjustments to queues, skills, and other configurations can b...
