The Disruption Management document describes the disruption management
feature in Sinch Contact Center and instructs in setting it up. The
document is intended for administrators who configure the feature into
use.
Hi Tobias, We're publishing documentation in the coming days as the
version release is approaching. We'll let you know when it's
available.Best Regards,Niina
Hi, The IVR Development Guide document has been written with the
on-premise version in mind, so there are parts that unfortunately don't
apply to the cloud version, including CEM logs. We're working on the
document and will try to clarify the content...
Hi, Thank you for your question. Contacting Sinch Contact Center
customer support is indeed the right way to go for now. It seems you've
already been answered so I hope you're able to proceed. The folder
mentioned in the System Configurator document ...
Hi, I'm afraid there's no solution in sight for this. REST support for
IVRs has been discussed but currently we can't promise if and when it
would be implemented. Best Regards,Niina
Hi, It's a bit difficult to say what might be the reason for this. Could
you please contact Customer Support at
https://jira.digitalinterconnect.com/servicedesk/customer/portal/35 so
we can have a look at the situation in your environment. In case yo...
