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If you add channels to your Conversation API app after you have already integrated it with Sinch Contact, the channels will not be added to Sinch Contact automatically. To add a channel to Sinch Contact: Log in to the Sinch Customer Dashboard. From t...

To edit your Conversation API app integration: Log in to the Sinch Customer Dashboard. From the left-side menu, select Contact and Configuration: In the Conversation API Apps section, click on the app name shown as a blue link:The app integration det...

When you integrate your Conversation API app to Sinch Contact, channels configured for the app will automatically be added. You will only need to add channels to Sinch Contact if you have removed them or added new channels to your Conversation API ap...

Categories are used to optimize the operation of your team. You can assign each category to an incoming channel and select the skills required to handle conversations coming from that channel. All incoming conversations are assigned to a category and...

Skills are used for allocating conversations to agents with the necessary competence. If no skills are defined, incoming conversations will be allocated to any available agent. Read more about skill matching. To use skill requirements for conversatio...