Integrating Communication Panel with your web application is now easier
than ever before. Instructions on using the Communication Panel Control
(CPC) library for the integration are available on the Sinch Contact Pro
documentation site: Instructions ...
Symptoms Launching CDT or Online Monitoring with HTTPS causes crash on
Windows Server 2022. Reason Sinch Contact Pro webclient module does not
support HTTP/2 which is enabled by default in IIS 10 (Windows Server
2022). Solution Disable HTTP/2 for HTT...
WhatsApp message templates allow businesses to use pre-created and
approved templates to send structured messages to customers who have
agreed to receive notifications. To start a conversation with a customer
on WhatsApp, you need to first send a tem...
Symptoms An agent isn't automatically set as Not Ready although they
haven't accepted allocated conversations from a queue. Prerequisites You
must have rights to modify the specific queue and the user settings
template. Solution You need to define th...
Symptoms A conversation is offered to an agent for a too long or short
time in Communication Panel. Prerequisites You must have rights to
modify the specific queue or channel. Solution You need to change the
time on either the channel or queue level....
Hi, The IVR Development Guide document has been written with the
on-premise version in mind, so there are parts that unfortunately don't
apply to the cloud version, including CEM logs. We're working on the
document and will try to clarify the content...
Hi, Thank you for your question. Contacting Sinch Contact Center
customer support is indeed the right way to go for now. It seems you've
already been answered so I hope you're able to proceed. The folder
mentioned in the System Configurator document ...
Hi, I'm afraid there's no solution in sight for this. REST support for
IVRs has been discussed but currently we can't promise if and when it
would be implemented. Best Regards,Niina
Hi Piotr, Sorry for the delayed response. I checked this from our
developer and they confirmed the parameters are only for the Sytel
dialer. Best Regards,Niina
