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If skills are used in your Contact setup and you think the skill requirements of the conversation are incorrect, you can change them. To do this: Click on the conversation header after the skill requirement list.The Edit Skill Requirements popup open...

You can transfer the conversation back to the queue. It will then be available for picking and allocation to other agents.

If you add channels to your Conversation API app after you have already integrated it with Sinch Contact, the channels will not be added to Sinch Contact automatically. To add a channel to Sinch Contact: Log in to the Sinch Customer Dashboard. From t...