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You can send a message to a selected audience either by creating a newsletter or through the All customers view. To send a message to an audience in the All customers view: Go to Customers > All customers. Click the filter button and select the audie...

An Engage account can include one or more projects, each of which contains a configuration that can include several unique channels. What does it contain? Can there be several? Account Users and skills No Project Data of your customers Set of applica...

Before creating a newsletter: Configure the channels through which you want to send the newsletter. Configure the audience that will receive your newsletter. Create and approve a message template. WhatsApp reviews and approves message templates to gu...

Before creating the newsletter: Configure the channels through which you want to send the newsletter. Configure the audience that will receive your newsletter. A freeform message is a message that doesn't need to be pre-approved to be sent. You can d...

Campaigns is the part of Engage where you can send messages to multiple customers at the same time. Currently, campaigns in Engage mean newsletters. They consist of content, audience, and schedule. ContentContent is the message the customers will rec...