Sinch Community

Niina_P · 01-04-2022

If you are updating Sinch Contact Pro on-premise version from FP15 to FP16 (or newer), please contact Sinch Contact Pro customer support to get a conversion tool needed in the upgrade.

Niina_P · 11-17-2021

Sinch Contact Center is now known as Sinch Contact Pro. Please note that the old name may still appear in older materials.

Niina_P · 11-16-2021

If skills are used in your Contact setup and you think the skill requirements of the conversation are incorrect, you can change them. To do this: Click on the conversation header after the skill requirement list.The Edit Skill Requirements popup open...

Niina_P · 11-16-2021

You can transfer the conversation back to the queue. It will then be available for picking and allocation to other agents.

Niina_P · 11-16-2021

SymptomsThe installation of the Operative Database Server fails. Reproducing If you have version FP18 and your SQL Server is 2014 or older, the installation of the Operative Database Server fails. SolutionTo successfully install the Operative Databas...

Niina_P · 10-07-2021

Hello Pradeep! I'm glad you liked the article. Also related to your question: hang tight, there's more on the way!  We're working on getting a bunch more articles out and they'll also touch on the topics you're asking about. In short, each category ...

Niina_P · 05-25-2021

Hi, The IVR Development Guide document has been written with the on-premise version in mind, so there are parts that unfortunately don't apply to the cloud version, including CEM logs. We're working on the document and will try to clarify the content...

Niina_P · 05-20-2021

Hi, Thank you for your question. Contacting Sinch Contact Center customer support is indeed the right way to go for now. It seems you've already been answered so I hope you're able to proceed. The folder mentioned in the System Configurator document ...

Niina_P · 05-10-2021

Hi, I'm afraid there's no solution in sight for this. REST support for IVRs has been discussed but currently we can't promise if and when it would be implemented. Best Regards,Niina

Niina_P · 04-27-2021

Hi Piotr, Sorry for the delayed response. I checked this from our developer and they confirmed the parameters are only for the Sytel dialer. Best Regards,Niina

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Conversion tool for upgrading from FP15 to FP16 or newer

Sinch Contact Center is now Sinch Contact Pro

How can I change the skill requirements of a conversation?

What if I'm not the right agent to handle the conversation?

Operative Database Server installation failing in version FP18

Re: How do we CATEGORIZE incoming requests?

Re: How to access CEM logs for cloud contact center

Re: Where to download sample Opt-in and Survey IVR?

Re: Trigger HTTP request on completion of Survey IVR

Re: Predictive Dialer setting parameters