Community Manager
Community Manager
since ‎11-16-2020

User Statistics

  • 42 Posts
  • 3 Solutions
  • 0 Kudos given
  • 8 Kudos received

User Activity

Symptoms External Agent settings are visible in Communication Panel although the agents don’t use the External Agent service. Solution External Agent settings must be hidden in System Configurator on user, user group, and user role levels. To hide th...
If you are updating Sinch Contact Pro on-premise version from FP15 to FP16 (or newer), please contact Sinch Contact Pro customer support to get a conversion tool needed in the upgrade.
Sinch Contact Center is now known as Sinch Contact Pro. Please note that the old name may still appear in older materials.
If skills are used in your Contact setup and you think the skill requirements of the conversation are incorrect, you can change them. To do this: Click on the conversation header after the skill requirement list.The Edit Skill Requirements popup open...
You can transfer the conversation back to the queue. It will then be available for picking and allocation to other agents.