Symptoms External Agent settings are visible in Communication Panel
although the agents don’t use the External Agent service. Solution
External Agent settings must be hidden in System Configurator on user,
user group, and user role levels. To hide th...
If you are updating Sinch Contact Pro on-premise version from FP15 to
FP16 (or newer), please contact Sinch Contact Pro customer support to
get a conversion tool needed in the upgrade.
If skills are used in your Contact setup and you think the skill
requirements of the conversation are incorrect, you can change them. To
do this: Click on the conversation header after the skill requirement
list.The Edit Skill Requirements popup open...
Hello Pradeep! I'm glad you liked the article. Also related to your
question: hang tight, there's more on the way! We're working on
getting a bunch more articles out and they'll also touch on the topics
you're asking about. In short, each category ...
Hi, The IVR Development Guide document has been written with the
on-premise version in mind, so there are parts that unfortunately don't
apply to the cloud version, including CEM logs. We're working on the
document and will try to clarify the content...
Hi, Thank you for your question. Contacting Sinch Contact Center
customer support is indeed the right way to go for now. It seems you've
already been answered so I hope you're able to proceed. The folder
mentioned in the System Configurator document ...
Hi, I'm afraid there's no solution in sight for this. REST support for
IVRs has been discussed but currently we can't promise if and when it
would be implemented. Best Regards,Niina
Hi Piotr, Sorry for the delayed response. I checked this from our
developer and they confirmed the parameters are only for the Sytel
dialer. Best Regards,Niina
