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WhatsApp message templates allow businesses to use pre-created and approved templates to send structured messages to customers who have agreed to receive notifications. To start a conversation with a customer on WhatsApp, you need to first send a tem...

Symptoms An agent isn't automatically set as Not Ready although they haven't accepted allocated conversations from a queue. Prerequisites You must have rights to modify the specific queue and the user settings template. Solution You need to define th...

Symptoms A conversation is offered to an agent for a too long or short time in Communication Panel. Prerequisites You must have rights to modify the specific queue or channel. Solution You need to change the time on either the channel or queue level....

To create an entry point for customers to access your channels, you must create a widget and embed it on your website or landing page. To create a widget: Go to Settings > Project > Promotion Tools and find the Widget editor section. Click the Create...

A widget is a customizable web component that includes the entry point to your channel(s). You can embed it on any website or webpage that you own. There are three types of widgets available in Sinch Engage: Chip Note: If you select the Webchat chann...