Topics with Label: Call Recording

Sinch Contact Center is now Sinch Contact Pro

Sinch Contact Center is now known as Sinch Contact Pro. Please note that the old name may still appear in older materials.

New documentation site available

Sinch Contact Pro (previously Sinch Contact Center) has a documentation site available for cloud customers: https://docs.cc.sinch.com/cloud/index.html Documentation for on-premise customers can be found at: https://docs.cc.sinch.com/onpremise/latest/...

MRS - calls recording

Hi, how many (max value) simultaneous calls can be recorded using one MRS component? There is discrepancy in the documentation (on-prem) - in one place we have 400 and in another place 800 simultaneous calls. BR, Piotr

Does Sinch Contact Pro (cloud service) provide call recording?

Yes - Sinch Contact Pro cloud service provides call recording capability. Users are able to record phone calls at any point during a conversation. Alternatively, recording can be configured centrally for all calls or for specific queues. Call recordi...

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