Hi, We want to make use of the Callback functionality, but not able to find configuraiton option within IVR that will satisfy the requirement. The requirement is to create a callback request with a call time value of the next queue open time (conside...
Hi, Is there a way to add additional information in Conversation screen via configuration or by passing data in IVR in Sinch CC Cloud Communication Panel? This is the screen where the agents accept or reject the call, or when the call is ongoing. We ...
Hi, We have a use case where everytime agents login to Communication Panel, they should NOT automatically be Joined (Join Checkbox unticked) to a specific queue. The current system behaviour is that system remembers the state of agent's queues in Com...
Greetings, I see that most of the discussions here are related to the cloud version. So my question is, am I in the right community forum to ask questions and discuss matters regarding the On-Premise version ? I see the new features that are coming...
Hi Guys, I'm not really sure if it is a bug to fix or "by design functionality" - to improve, but in case of SAP C4C integration outgoing emails are not identified with correct accounts in C4C. Most probably Sinch Contact Center uses the sender's ema...
Hi , We have configured Sinch Contact Center and Email and Chat channels are working good, however we are facing issues with Voice / Phone channle i.e. when the agent login into the CP, he is getting 'succesfull login and 'Phone Ready messages', but ...
Hi Guys, about SCC roadmap - do you already know when Supervisor Functions like silent listening, coaching or barge-in/intercept will be available in Communication Panel? Migration from CDT to CP is limited without this. BR, Piotr
Is there a way to trigger an event or HTTP request on completion of survey IVR from system configurator? The purpose is to update external system's survey with the Sinch survey IVR data.
Hi Guys, has anyone idea how to define default reply template in outgoing email messages? We have a real case when agents use simple template with email signeture only but for every outgoing email they must assign the template manually. How to assig ...
Hi Guys, in the System Configurator there are two paremeters directly related to Predictive Dialer - Abandon Rate and Abandon Timeout. Do these parameters relate also to build-in Sinch predictive queue dialer or rather to external Sytel dialer only? ...
Hi, when we use OB campaigns in predictive mode (build-in predictive queue dialer) is it possible somehow to implement Answering Machine Detection mechanism? I'm talking about SCC onprem with Audiocodes SBC. BR, Piotr
Guys, to implement SMS channel in Sinch CC can we use any SMS gateway or are we rather limited to specific SMS services only, like SMS365 or Twilio? BR, Piotr
Hi Sinch CC team, In the new reality I have a question where can I find information about new Sinch cloud CC releases and roadmaps? Will this information be also available in SAP Support Portal for on-prem version, like it was before?
Sinch recommends handling faxes in Sinch Contact Pro as e-mail attachments. We suggest using a third-party fax service capable of receiving faxes and creating e-mails with faxes attached. These e-mails are then routed to agents via queues in Contact ...