Yes. The Sinch Contact Pro IVR (Interactive Voice Response) has queue-voicemail capability allowing customers to leave voicemail, for example, if they are calling outside regular business hours. The next morning, or whenever agents are available agai...
Sinch Contact Pro works with all Telco providers, including traditional PSTN Telco providers as well as modern SIP-based Telco providers like Twilio, Telnyx, and Inteliquent. Earlier this year, Sinch announced our intent to acquire Inteliquent -- the...
Communication Panel in Sinch Contact Pro makes it possible for agents to transfer chats to another agent or to a queue, if needed. An internal directory displays who is currently available so agents can make the best choice. While on an active chat, ...
Sinch Contact Pro supports most business communication channels. While some other vendors only support a couple channels (for example, voice and chat), Sinch supports all commonly used communication channels including: Telephony/voice E-mail Video Ch...
Sinch Contact Pro supports most common business languages. The Communication Panel agent-facing user interface is available in: English Chinese Croatian Czech Danish Dutch Estonian Finnish French German Hungarian Italian Japanese Norwegian Polish Por...
The Sinch Contact Pro cloud service has user-based pricing. User-based pricing is not based on named users or seats, but rather on the number of distinct users who access the system each month. Sinch Contact Pro can also be deployed on-premise for cu...
Sinch Contact Pro provides video chat in the Communication Panel using the native Web RTC functionality built into your web browser. There is no need to install any software, extensions or browser add-ons. It works out of the box, allowing website vi...
Yes, Contact Pro allows you to create reply templates (also known as "canned responses" or "snippets") with predefined texts that can be easily sent in chats (including live Web chat, SMS, and messaging apps), saving agents from a lot of typing. By t...
Yes, Sinch Contact Pro can be configured to allow agents to accept and work on multiple customer conversations in parallel. For example, an agent who is working on an email may accept an incoming customer chat and process the chat before returning to...
Hi Guys, I see the newest release of Sinch Contact Pro includes outbound campaigns management in the Communication Panel (CP) user interface. My question is: if we use the Communication Panel integrated (embedded) inside SAP Service Cloud (C4C), is a...
Existing customers using SAP Contact Center on-premise (formerly SAP BCM) who want to switch to the Sinch Contact Pro cloud service do need to terminate their support contract for Contact Center on-premise perpetual license and sign a new contract fo...
Sinch Contact Pro is available via either cloud service or on-premise deployment. Most organizations today prefer to run their contact center operations in the Cloud, but some organization do still require an on-premise deployment due to e.g., govern...