This affects embedded Communication Panel (CP) use with the pop-out
window. This doesn’t affect: normal CP use in a standalone browser
window or tab embedded CP that doesn’t use the pop-out window Symptoms
When a host application embeds CP, the embed...
Whether you are an existing on-premise Contact Pro customer looking to
migrate to the Contact Pro cloud or a new customer seeking a contact
center cloud solution, then you've arrived to the right place Sinch
Contact Pro cloud offers: Cloud - Contact ...
We have decided to cease supporting the legacy agent user interface CDT
from our Sinch Contact Pro on-premise offering. The last on-premise
version with CDT support will be FP20, and from FP21 onwards we cannot
guarantee that CDT will further functio...
SymptomsReporting couldn’t collect data for a specific date/time from
the Monitoring database. Solution1. Check if the History database has
data for the date/time in question. a) Connect to the database using
Microsoft SQL Management Studio.b) Go to ...
SymptomsThere is data for a particular date/time in the
XXX_Monitoring_History database but the same data is not available in
the XXX_DSArea database. To recollect it, you need to copy the data from
the History database to the DSArea database. You do...