SymptomsNotification popup isn't shown when there's an incoming
conversation on your Windows workstation. SolutionGo to your browser's
notification settings:-Chrome: Settings > Privacy and security > Site
settings > Permissions > Notifications-Edge: ...
SymptomsThere's a new feature, memory saver, in Chrome browser version
108. This is enabled by default and can affect Communication Panel use.
SolutionWe recommend disabling this feature with Communication Panel.Go
to Chrome settings > Performance an...
SymptomsAfter accepting a call, the call isn't connected.
SolutionMicrosoft Edge and Google Chrome have introduced settings to
improve performance:Sleeping tabs in Edge
(https://blogs.windows.com/msedgedev/2022/04/07/sleeping-tabs-edge-100-improvemen...
From now on Sinch Contact Pro (cloud release) maintenance notifications
will be available fromhttps://status.sinch.com/. This will be the only
channel for our cloud customers to get notificationsabout coming
maintenance windows for Contact Pro. Pleas...
PrerequisitesTo manage callback requests, you need the Statistics
Details rights to the queue in which the callback request was created.
We recommend that you manage rights via a group. SymptomsThere is a
pending callback request you want to remove. ...
Hi, Are you using Sinch Contact Center cloud integration to SMS API? If
so, you can create an account and a ticket here:
https://jira.digitalinterconnect.com/servicedesk/customer/portal/3/user/signup.
Kind regards,Nina
Ah, I'm sorry I didn't realise that superusers have only the view rights
in System Services. So yes, please create a service request. Kind
regards,Nina
Hi, And thank you for the improvement suggestion. As for attaching the
voicemail to the notification message, you can do this by selecting the
setting Include Voicemail Message in Notification E-Mail in System
Configurator> System Services> Voicemail...
