Sinch Community

Here’s some compelling reading for the holiday season to help you gear up for the first release of 2025:   Show and Tell What's new We'll publish the full 25Q1 product documentation on January 10, 2025. ... View more

Another quarterly release is approaching! We now have the Show and Tell slide deck illustrating the content of the upcoming release 24Q4. Additionally, the What's new document is available for you to see the changes and fixes made. The full 24Q4 product documentation will be available on October 11, 2024. ... View more

The following table will list released hotfixes for Sinch Contact Pro on-premise version FP20. To download the hotfixes, go to https://downloads.cc.sinch.com/ui/index.html .   Hotfix number Affected components Description 7.0.20.1 OII Collection of OII fixes made for previous releases 7.0.20.2 ECF Web Server  Collection of UI corrections 7.0.20.3 - Hotfix doesn't exist 7.0.20.4 CEM Correction to address Python vulnerabilities in CEM package   Highly recommended for all customers 7.0.20.6 - Hotfix doesn't exist 7.0.20.8 RI Incorrect value for waiting duration 7.0.20.9 ECF Web Server Connection to Agent Server silently lost 7.0.20.10 Integration Interfaces If Presence Synchronization Interface (PSI) was enabled in Infrastructure Administrator (IA) but Teams integration was not configured in System Configurator, PSI went to Near failure state for HAC. IA shows this as a yellow exclamation mark. 7.0.20.11 Reporting Database Server A subtype for internal action item was missing from reporting, which caused issues with customers' reports.  ... View more

  Here’s the Show and Tell slide deck illustrating the content of the quarterly release 24Q3. In addition, we’ve just released the first version of the What’s New 24Q3 document, which lists the changes and fixes made. The full 24Q3 product documentation will be available on August 9, 2024. ... View more

Symptom When running the System Configurator (SC) from the Remote Administration Tools, the jnlp file fails to load. This happens because the Remote Administration Tools uses HTTP protocol and SC uses HTTPS (Secure Socket). The SC log shows:   com.sun.deploy.net.FailedDownloadException:Failed to load resource: http://[host ip]:[PORT]/remoteadmin/sc.jnlp at com.sun.deploy.net.DownloadEngine.actionDownload(Unknown Source)...   The limitation is in the installation media and what it writes to the sc.jnlp file. <jnlp spec="1.0+" codebase=" http://<web_address>:<http_port>/remoteadmin" href="sc.jnlp ">   Solution   Manually edit the jnlp file to change the protocol to HTTPS and port 443. This is located under the Virtual Unit (VU) where the Remote Administration Tool package has been installed in the  <VU>/web/remoteadmin folder. Recreate the client certificate by adding "KeyUsage = 0xa0" to the inf file. Replace the certificate and restart the VU.   Note All manual changes are overwritten in updates. ... View more

Symptoms: You've updated your Open Web Start to the latest version and now SC gets stuck.   Solution: The issue is caused by either the latest version of Open Web Start or Java version 21. We recommend to downgrade Java from 21 to 17. If this doesn't help, revert Open Web Start to the previous version. ... View more

We are happy to announce the content of the quarterly release 24Q2. The Show and Tell slide deck highlights the key features and improvements made in this release. The advanced publication of the What's New document lists the changes and corrections made. We will publish the full 24Q2 product documentation on 19 April 2024. ... View more

Symptoms: Special characters such as ē, ģ, and ņ are not showing in BusinessObjects (BO) reports.   Solution: Select the value Yes for the query script parameter UNICODE_STRINGS in BO.   ... View more

Symptoms When an agent answers a call in SAP CRM Interaction Center integrated scenario, there's only one-way audio. If the call is answered from Communication Panel or is an outgoing call, the audio is normal.   Solution We are now working to provide a fix. For fix updates, see messages in this post. Meanwhile the workarounds are either to: accept calls from Communication Panel or to define auto-answering for Communication Panel. For configuration, see Communication Panel settings in System Configurator. place a call on hold and resume the call ... View more

The current certificate is expiring and needs to be renewed. While renewing, we will also change the issuer from DigiCert to Sectigo. Both DigiCert and Sectigo are widely trusted certificate authorities, but it is Sinch company policy to use Sectigo certificates.   New certificates will be taken into use during the upcoming quarterly maintenance window (starting January 20th, 2024).   With the new certificate, the issuer for cc.sinch.com is changing from Digicert CA to USERTrust RSA Certification Authority (friendly name Sectigo).  Therefore, you need to ensure that the new issuer is trusted on agents´ workstations and systems using integrations, such as OII, RI, and SIP trunks. NOTE: Please inform your SIP trunk provider of this change. If you are using corporate SIP server please ensure Sectigo certificate is trusted.   USERTrust RSA Certification Authority root certificate (friendly name Sectigo) is globally known, trusted, and typically is already installed by default in Windows and MacOS environments.   Please find the root certificate attached as well as an intermediate certificate in case it is required by your application. Download the certificate(s) and install those per your company policies to the trusted root and intermediate certificate stores on your environment.  NOTE: After downloading the file(s), change the extension from .txt to .cer.   To test the certificate trust, click the test page https://certificatetest.cc.sinch.com.  If your certificate is not valid, there will be Not Secure alert in address bar.     If the certificates are not properly installed, the connections to *cc.sinch.com addresses will fail after the quarterly maintenance.   ... View more

We are happy to announce the content of the quarterly release 24Q1. The Show and Tell slide deck highlights the key features and improvements made in this release. The advanced publication of the What's New document lists the changes and corrections made. We will publish the full 24Q1 product documentation on 19 January 2024. ... View more