Nina_Makkonen
Employee
Employee
since ‎08-13-2020
‎05-30-2023

User Statistics

  • 45 Posts
  • 3 Solutions
  • 0 Kudos given
  • 22 Kudos received

User Activity

SymptomsCommunication Panel remains active even when there's no active call. Agent can also hear background noise when there's no call. SolutionThe functionality works as designed. By keeping the audio channel open for Communication Panel the connect...
The following table lists released hotfixes for Sinch Contact Pro on-premise version FP19. To download the hotfixes, go to https://downloads.cc.sinch.com/ui/index.html. Hotfix numberAffected componentsDescription7.0.19.1CEM ServerAllocation issue aft...
Applies to Sinch Contact Pro from version FP18 onwards SymptomsThere is an issue with Sinch Contact Pro and Conversation API or Sinch SMS integration, such as: Mobile originated (MO, from mobile to Sinch Contact Pro) messages are not received. Mobile...
This procedure is for on-premise system integrators to customize environments. The UI setting for this function is Forwarding Destination for Scheduled Queue Close in System Configurator > Queue Management > Contact Management. SymptomsQueuing conver...
We are happy to announce that the Sinch release of Feature Pack 19 is now available. The Sinch FP19 on premise release is available to Sinch contracted customers and partners from our download site https://downloads.cc.sinch.com/. If you are unable t...