This affects embedded Communication Panel (CP) use with the pop-out
window. This doesn’t affect: normal CP use in a standalone browser
window or tab embedded CP that doesn’t use the pop-out window Symptoms
When a host application embeds CP, the embed...
Whether you are an existing on-premise Contact Pro customer looking to
migrate to the Contact Pro cloud or a new customer seeking a contact
center cloud solution, then you've arrived to the right place Sinch
Contact Pro cloud offers: Cloud - Contact ...
We have decided to cease supporting the legacy agent user interface CDT
from our Sinch Contact Pro on-premise offering. The last on-premise
version with CDT support will be FP20, and from FP21 onwards we cannot
guarantee that CDT will further functio...
SymptomsReporting couldn’t collect data for a specific date/time from
the Monitoring database. Solution1. Check if the History database has
data for the date/time in question. a) Connect to the database using
Microsoft SQL Management Studio.b) Go to ...
SymptomsThere is data for a particular date/time in the
XXX_Monitoring_History database but the same data is not available in
the XXX_DSArea database. To recollect it, you need to copy the data from
the History database to the DSArea database. You do...
We support our product but it is recommended to use some of our partners
to help to set up and verify the interoperability. Currently we don't
have resources to do that.
