Hi, Have you checked that the agent has a supported audio device
configured in User Menu> Settings> Audio Settings? If so, do the
following: Set the log level to Trace in User Menu> Settings>
Log.Reproduce the issue.Download the log and attach it to ...
To be honest, it's hard to say since the scenario you describe hasn't
been tested. It is possible to transfer a call list from SAP CRM to
Sinch Contact Center using OII but the dialing mode needs to be changed
manually in System Configurator. It may ...