The IVR Development Guide provides information about how to configure
IVRs. Note that the document has not been rebranded yet, and it contains
links to SAP Help Portal which are no longer valid.
These configuration examples show how to use OAuth for authenticating
requests when fetching emails from Microsoft 365 mail server:OAuth
UserOAuth Server
Hi, Have you checked that the agent has a supported audio device
configured in User Menu> Settings> Audio Settings? If so, do the
following: Set the log level to Trace in User Menu> Settings>
Log.Reproduce the issue.Download the log and attach it to ...
Hi Piotr, Supervisor functions are currently in development as we speak.
Our expectation is to have the Agent Guidance feature available firstly
in the cloud product release of 21Q2. Kind regards,Nina
Hi Piotr, Thank you for your question. The feature you are referring to
is not supported in Communication Panel and therefore agents add the
signature manually. Kind regards,Nina
To be honest, it's hard to say since the scenario you describe hasn't
been tested. It is possible to transfer a call list from SAP CRM to
Sinch Contact Center using OII but the dialing mode needs to be changed
manually in System Configurator. It may ...
