SymptomsCommunication Panel remains active even when there's no active
call. Agent can also hear background noise when there's no call.
SolutionThe functionality works as designed. By keeping the audio
channel open for Communication Panel the connect...
The following table lists released hotfixes for Sinch Contact Pro
on-premise version FP19. To download the hotfixes, go to
https://downloads.cc.sinch.com/ui/index.html. Hotfix numberAffected
componentsDescription7.0.19.1CEM ServerAllocation issue aft...
Applies to Sinch Contact Pro from version FP18 onwards SymptomsThere is
an issue with Sinch Contact Pro and Conversation API or Sinch SMS
integration, such as: Mobile originated (MO, from mobile to Sinch
Contact Pro) messages are not received. Mobile...
This procedure is for on-premise system integrators to customize
environments. The UI setting for this function is Forwarding Destination
for Scheduled Queue Close in System Configurator > Queue Management >
Contact Management. SymptomsQueuing conver...
We are happy to announce that the Sinch release of Feature Pack 19 is
now available. The Sinch FP19 on premise release is available to Sinch
contracted customers and partners from our download site
https://downloads.cc.sinch.com/. If you are unable t...
We support our product but it is recommended to use some of our partners
to help to set up and verify the interoperability. Currently we don't
have resources to do that.
Per advanced notification, the upgrading of our cloud tenants to the
23Q1 version will commence this weekend (week 15/2023). The What's New
final version as well as the production documentation are now available
from https://docs.cc.sinch.com/cloud/i...
