Sinch Contact Pro (previously Sinch Contact Center) has a documentation
site available for cloud customers:
https://docs.cc.sinch.com/cloud/index.html Documentation for on-premise
customers can be found at:
Yes. Routing and call allocation in Sinch Contact Center can be
configured to handle VIP callers in a specific way. You accomplish this
by having the built-in IVR (in silent mode) perform a query to a data
source holding the list of VIP callers. Call...
Yes, Sinch Contact Pro allows blending of all supported channels (calls,
emails, chats, SMS messages, WhatsApp messages, etc.), whether inbound
or outbound. You don’t have to blend channels, but you can. Blending
inbound and outbound calls, for examp...
Yes, Sinch Contact Pro can be configured to allow agents to accept and
work on multiple customer conversations in parallel. For example, an
agent who is working on an email may accept an incoming customer chat
and process the chat before returning to...
Sinch Contact Pro cloud service is available in most countries around
the globe with only a few exceptions. Sinch Contact Pro cloud service is
unfortunately not currently available in the following countries:
Bahrain China Greece Lithuania Russia Lea...
Sinch Contact Pro can be used in conjunction with your existing
telephony infrastructure (assuming your IP-PBX supports SIP trunking).
It is not necessary to replace your existing PBX and/or corporate
telephony system in order to utilize Contact Pro....
The Sinch Contact Pro Communication Panel provides out-of-box
integration with many customer-facing business applications including:
Salesforce ServiceNow SAP Service Cloud (C4C) SAP CRM SAP S/4HANA for
Customer Management SAP SuccessFactors Employee...
Once you sign a contract for Sinch Contact Pro cloud service, we will
immediately begin provisioning your tenant so that it is available by
the contract start date. The process typically takes about 5 days. This
service is included with your subscrip...
Hi Guys, I see the newest release of Sinch Contact Pro includes outbound
campaigns management in the Communication Panel (CP) user interface. My
question is: if we use the Communication Panel integrated (embedded)
inside SAP Service Cloud (C4C), is a...
Existing customers using SAP Contact Center on-premise (formerly SAP
BCM) who want to switch to the Sinch Contact Pro cloud service do need
to terminate their support contract for Contact Center on-premise
perpetual license and sign a new contract fo...
Sinch Contact Pro is available via either cloud service or on-premise
deployment. Most organizations today prefer to run their contact center
operations in the Cloud, but some organization do still require an
on-premise deployment due to e.g., govern...
Sinch Contact Pro cloud service puts a cloud-based contact center
solution at your fingertips. Running alongside your business apps, or
embedded in them, Contact Pro ties all your digital service channels
together – across business units or around th...
Yes - Sinch Contact Pro includes real-time monitoring. The online
monitoring application of Contact Pro actually goes beyond what is
normally expected by a monitoring user interface: Adjustments to queues,
skills, and other configurations can be perf...
Yes - Sinch Contact Pro cloud service provides call recording
capability. Users are able to record phone calls at any point during a
conversation. Alternatively, recording can be configured centrally for
all calls or for specific queues. Call recordi...
Yes, Sinch Contact Pro can be configured to allow multiple simultaneous
chats per agent, which means agents can very easily move between chat
conversations by clicking the respective conversation in the 'My
Conversations' list. Managing multiple simu...
Sinch Contact Pro offers support for telephony/voice, email, web chat,
video chat, SMS, and various popular messaging apps such as Facebook
Messenger, WhatsApp, Viber, Instagram, and more. Sinch Contact Pro is an
omnichannel solution that enables rea...