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New documentation site available

Sinch Contact Pro (previously Sinch Contact Center) has a documentation site available for cloud customers: https://docs.cc.sinch.com/cloud/index.html Documentation for on-premise customers can be found at: https://docs.cc.sinch.com/onpremise/latest/...

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In which countries is Sinch Contact Center available?

Sinch Contact Center is available in most countries around the globe with only a few exceptions. Sinch Contact Center is unfortunately not currently available in the following countries: Bahrain China Greece Lithuania Russia Learn more about Sinch Co...

Contact Center outbound campaigns

Hi Guys, I see the newest release of CC includes outbound campaigns mamanement in Communication Panel (CP). My question is: if we use CP integrated (embedded) with Service Cloud is a called party A-number transferred to Service Cloud Live Activity wh...

What is Sinch Contact Center?

Sinch Contact Center puts a cloud-based contact center solution at your fingertips. Running alongside your business apps, or embedded in them, Contact Center ties all your digital service channels together – across business units or around the globe ...

Does Sinch Contact Center include real-time monitoring?

Yes - Sinch Contact Center includes real-time monitoring. The online monitoring application of Contact Center actually goes beyond what is normally expected by a monitoring user interface: Adjustments to queues, skills, and other configurations can b...

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Can Sinch Contact Center record calls?

Yes - Sinch Contact Center provides call recording capability. Users are able to record phone calls at any point during a conversation. Alternatively, recording can be configured centrally for all calls or for specific queues. Learn more about Sinch ...

Which channels does Sinch Contact Center support?

Sinch Contact Center offers support for voice, email, chat, SMS, and messenger channels (including Facebook Messenger, WhatsApp, and Viber). Sinch Contact Center is an omnichannel solution that enables real-time and non-real-time interactions with a ...