Contact Pro
Enable comprehensive omnichannel customer service experiences
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New documentation site available

Sinch Contact Pro (previously Sinch Contact Center) has a documentation site available for cloud customers: https://docs.cc.sinch.com/cloud/index.html Documentation for on-premise customers can be found at: https://docs.cc.sinch.com/onpremise/latest/...

Niina_P by Community Manager
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Contact Pro outbound campaigns with SAP C4C

Hi Guys, I see the newest release of Sinch Contact Pro includes outbound campaigns management in the Communication Panel (CP) user interface. My question is: if we use the Communication Panel integrated (embedded) inside SAP Service Cloud (C4C), is a...

What is Sinch Contact Pro cloud service?

Sinch Contact Pro cloud service puts a cloud-based contact center solution at your fingertips. Running alongside your business apps, or embedded in them, Contact Pro ties all your digital service channels together – across business units or around th...

Does Sinch Contact Pro include real-time monitoring?

Yes - Sinch Contact Pro includes real-time monitoring. The online monitoring application of Contact Pro actually goes beyond what is normally expected by a monitoring user interface: Adjustments to queues, skills, and other configurations can be perf...

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Does Sinch Contact Pro offer multi-chat?

Yes, Sinch Contact Pro can be configured to allow multiple simultaneous chats per agent, which means agents can very easily move between chat conversations by clicking the respective conversation in the 'My Conversations' list. Managing multiple simu...

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Does Sinch Contact Pro offer unified omnichannel routing?

Sinch Contact Pro offers support for telephony/voice, email, web chat, video chat, SMS, and various popular messaging apps such as Facebook Messenger, WhatsApp, Viber, Instagram, and more. Sinch Contact Pro is an omnichannel solution that enables rea...