Sinch Contact Pro (previously Sinch Contact Center) has a documentation site available for cloud customers: https://docs.cc.sinch.com/cloud/index.html Documentation for on-premise customers can be found at: https://docs.cc.sinch.com/onpremise/latest/...
Yes, Sinch Contact Center allows blending of all supported channels (calls, emails, chats, SMS messages, WhatsApp messages, etc.), whether inbound or outbound. You don’t have to blend channels, but you can. Blending inbound and outbound calls, for ex...
Yes, Sinch Contact Center can be configured to allow up to six simultaneous chats per agent which means agents can very easily move between chat conversations by clicking the respective tabs. Six simultaneous chats can be a bit difficult to handle at...
Sinch Contact Center is available in most countries around the globe with only a few exceptions. Sinch Contact Center is unfortunately not currently available in the following countries: Bahrain China Greece Lithuania Russia Learn more about Sinch Co...
Sinch Contact Center can be used in conjunction with your existing telephony infrastructure (assuming your IP-PBX supports SIP trunking). It is not necessary to replace your existing PBX and/or corporate telephony system in order to utilize Contact C...
Sinch Contact Center provides out-of-box integration with most customer-facing business applications including: SAP Service Cloud (C4C) SAP CRM SAP S/4HANA for Customer Management. In addition, custom integration projects have been done with other no...
Once Sinch Contact Center contract is signed, we will immediately begin provisioning your tenant so that it is available by the contract start date. This service is included with your subscription; there are no hidden set-up or activation fees. You, ...
Hi Guys, I see the newest release of CC includes outbound campaigns mamanement in Communication Panel (CP). My question is: if we use CP integrated (embedded) with Service Cloud is a called party A-number transferred to Service Cloud Live Activity wh...
Existing customers using SAP Contact Center on-premise (formerly SAP BCM) who want to switch to the Sinch Contact Center cloud service do need to terminate their support contract for Contact Center on-premise perpetual license and sign a new contract...
Sinch Contact Center is a new cloud service from Sinch. This new offering is built on the same code line as SAP Contact Center on-premise (formerly known as SAP BCM) and includes a modern HTML user interface that runs in a standard web browser. Sinch...
Sinch Contact Center puts a cloud-based contact center solution at your fingertips. Running alongside your business apps, or embedded in them, Contact Center ties all your digital service channels together – across business units or around the globe ...
Yes - Sinch Contact Center includes real-time monitoring. The online monitoring application of Contact Center actually goes beyond what is normally expected by a monitoring user interface: Adjustments to queues, skills, and other configurations can b...
Yes - Sinch Contact Center provides call recording capability. Users are able to record phone calls at any point during a conversation. Alternatively, recording can be configured centrally for all calls or for specific queues. Learn more about Sinch ...
Yes - Sinch Contact Center offers multi-chat functionality supporting up to 6 simultaneous chat sessions per user. Learn more about Sinch Contact Center.
Sinch Contact Center offers support for voice, email, chat, SMS, and messenger channels (including Facebook Messenger, WhatsApp, and Viber). Sinch Contact Center is an omnichannel solution that enables real-time and non-real-time interactions with a ...
Yes, Sinch Contact Center includes an integrated IVR for self-service, survey functionality, customer identification, call allocation, and data capture. With the efforts of our partners, there is extended functionality available and productized withi...
