Sinch Contact Pro cloud service puts a cloud-based contact center solution at your fingertips. Running alongside your business apps, or embedded in them, Contact Pro ties all your digital service channels together – across business units or around the globe – to deliver a streamlined, consistent, satisfying customer experience.
Using intelligent routing logic, such as skills matching and agent optimization, it connects your customers to the agent best qualified to resolve the issue while delivering relevant, personalized information to facilitate first-contact resolution. Your agents have the tools and real-time customer information they need right in the business applications they use every day. Because Contact Pro cloud service runs in the Cloud, you avoid the cost and sluggishness of traditional customer service infrastructure and can improve your agility to compete better in today’s customer-driven, fast-changing markets.
Sinch Contact Pro cloud service lets your agents provide customers with a satisfying experience – no matter how they connect. With calls routed to the best-qualified available agent, you increase first-contact resolution. Agents in the office, in the field, and worldwide share a single powerful resource for all service-related tasks, with everything they need embedded in their business applications.
Benefits
- Improved customer experience and first-contact resolution throughout the customer journey
- Contact center infrastructure for voice, e-mail, chat, SMS, messaging apps, and emerging channels
- Skills-based routing and real-time analytics for all types of customer conversations
- Communication tools and customer views embedded in business applications to improve responsiveness
- Elimination of internal infrastructure, integration, and IT support costs
- Faster time to margin and faster time to market with full scalability.
Learn more about Sinch Contact Pro.
Shahzad Ismail
Head of Knowledge Management and Community Engagement, Sinch
