Sinch Contact Pro (previously Sinch Contact Center) has a documentation
site available for cloud customers:
https://docs.cc.sinch.com/cloud/index.html Documentation for on-premise
customers can be found at:
Sinch recommends handling faxes in Sinch Contact Pro as e-mail
attachments. We suggest using a third-party fax service capable of
receiving faxes and creating e-mails with faxes attached. These e-mails
are then routed to agents via queues in Contact ...
Yes. The Sinch Contact Pro IVR (Interactive Voice Response) has
queue-voicemail capability allowing customers to leave voicemail, for
example, if they are calling outside regular business hours. The next
morning, or whenever agents are available agai...
Sinch Contact Pro works with all Telco providers, including traditional
PSTN Telco providers as well as modern SIP-based Telco providers like
Twilio, Telnyx, and Inteliquent. Earlier this year, Sinch announced our
intent to acquire Inteliquent -- the...
Communication Panel in Sinch Contact Pro makes it possible for agents to
transfer chats to another agent or to a queue, if needed. An internal
directory displays who is currently available so agents can make the
best choice. While on an active chat, ...
Sinch Contact Pro supports most commonly used business communication
channels. While other vendors only support a couple channels (for
example, voice and chat), Sinch supports all commonly used communication
channels including: Telephony/voice E-mail...
Sinch Contact Pro supports most commonly-spoken business languages. The
agent-facing user interface is available in: English Chinese Croatian
Czech Danish Dutch Estonian Finnish French German Hungarian Italian
Japanese Norwegian Polish Portuguese Rus...
The Sinch Contact Pro cloud service is available in either user-based or
usage-based billing. User-based pricing is not based on named users or
seats, but rather on the number of distinct users who access the system
each month. Usage-based pricing is...
Sinch Contact Pro provides video chat using the native Web RTC
functionality built into your web browser. There is no need to install
any software, extensions or browser add-ons. It works out of the box,
allowing website visitors to use video chat (i...
Yes, Contact Pro allows you to create reply templates (also known as
"canned responses" or "snippets") with predefined texts that can be
easily sent in chats (including live Web chat, SMS, and messaging apps),
saving agents from a lot of typing. By t...
No. Rather than have its own email server, Sinch Contact Pro makes it
very easy for you to continue using your existing email infrastructure
by connecting with IMAP and SMTP. Learn more about Sinch Contact Pro.
Yes. Routing and call allocation in Sinch Contact Center can be
configured to handle VIP callers in a specific way. You accomplish this
by having the built-in IVR (in silent mode) perform a query to a data
source holding the list of VIP callers. Call...