Contact Pro
Enable comprehensive omnichannel customer service experiences
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Forum Posts

New documentation site available

Sinch Contact Pro (previously Sinch Contact Center) has a documentation site available for cloud customers: https://docs.cc.sinch.com/cloud/index.html Documentation for on-premise customers can be found at: https://docs.cc.sinch.com/onpremise/latest/...

Niina_P by Employees
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How does Sinch Contact Center manage faxes?

Sinch recommends handling faxes in Sinch Contact Pro as e-mail attachments. We suggest using a third-party fax service capable of receiving faxes and creating e-mails with faxes attached. These e-mails are then routed to agents via queues in Contact ...

Which languages does Sinch Contact Pro support?

Sinch Contact Pro supports most commonly-spoken business languages. The agent-facing user interface is available in: English Chinese Croatian Czech Danish Dutch Estonian Finnish French German Hungarian Italian Japanese Norwegian Polish Portuguese Rus...

How is Sinch Contact Pro priced?

The Sinch Contact Pro cloud service is available in either user-based or usage-based billing. User-based pricing is not based on named users or seats, but rather on the number of distinct users who access the system each month. Usage-based pricing is...

Does Sinch Contact Pro support video chat?

Sinch Contact Pro provides video chat using the native Web RTC functionality built into your web browser. There is no need to install any software, extensions or browser add-ons. It works out of the box, allowing website visitors to use video chat (i...