02-26-202009:38 AM - last edited on 11-20-202108:47 AM by John_Burton
Yes, Sinch Contact Pro allows blending of all supported channels (calls, emails, chats, SMS messages, WhatsApp messages, etc.), whether inbound or outbound. You don’t have to blend channels, but you can. Blending inbound and outbound calls, for example, can increase efficiency because agents can work on outbound campaign calls when inbound call volumes are low.