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Contact Pro outbound campaigns with SAP C4C

Piotr_Comtrust
Contributor

‎02-26-2020 02:31 AM - last edited on ‎12-09-2021 07:34 AM by Community Manager

Hi Guys, I see the newest release of Sinch Contact Pro includes outbound campaigns management in the Communication Panel (CP) user interface. My question is: if we use the Communication Panel integrated (embedded) inside SAP Service Cloud (C4C), is a called party A-number transferred to the SAP C4C Live Activity view when an outbound campaign call is initiated? 

2 REPLIES 2

Johnnie_Wilkenschildt
Moderator
Moderator

‎02-26-2020 08:47 AM - last edited on ‎11-20-2021 09:06 AM by

Yes, the Sinch Contact Pro Communication Panel now reports A-number and B-number to SAP C4C in this use case. However, when displayed in the C4C user interface, those two numbers are swapped. We are currently looking into why this is happening.

 

Johnnie Wilkenschildt, Director Contact Center Business Development, Sinch

John_Burton
Retired

‎12-10-2021 08:21 AM

Hi Piotr,

 

My understanding is that this issue has been fixed one of our recent releases. Can you kindly check that the issue is resolved on your side now? Thanks!

 

John

John Burton, Senior Director Product Management
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