Sinch recommends handling faxes in Sinch Contact Pro as e-mail
attachments. We suggest using a third-party fax service capable of
receiving faxes and creating e-mails with faxes attached. These e-mails
are then routed to agents via queues in Contact ...
Yes. The Sinch Contact Pro IVR (Interactive Voice Response) has
queue-voicemail capability allowing customers to leave voicemail, for
example, if they are calling outside regular business hours. The next
morning, or whenever agents are available agai...
Communication Panel in Sinch Contact Pro makes it possible for agents to
transfer chats to another agent or to a queue, if needed. An internal
directory displays who is currently available so agents can make the
best choice. While on an active chat, ...
Sinch Contact Pro provides video chat in the Communication Panel using
the native Web RTC functionality built into your web browser. There is
no need to install any software, extensions or browser add-ons. It works
out of the box, allowing website vi...
Yes, Contact Pro allows you to create reply templates (also known as
"canned responses" or "snippets") with predefined texts that can be
easily sent in chats (including live Web chat, SMS, and messaging apps),
saving agents from a lot of typing. By t...
Sinch Contact Pro includes a Supervisor Dashboard, which is a web-based
standalone application designed for contact center team leaders and
supervisors. It shows what is going on right now in the contact center,
and what happened since the start of t...
Sinch Contact Pro comes with web chat out-of-the box. No additional
services need to be consumed or licensed for web chat to work. In
addition to providing web chat support in Communication Panel, Contact
Pro makes it really easy to embed a visitor w...
Yes, the Sinch Contact Pro Communication Panel now reports A-number and
B-number to SAP C4C in this use case. However, when displayed in the C4C
user interface, those two numbers are swapped. We are currently looking
into why this is happening.
Hi Roman, Thanks for your questions. I have provided answers in blue
below: Q1. The documentation says "The maximum number of displayed
interactions is 500, and the history can cover from one day to 4 weeks."
If there is a need to find e-mails older ...