Piotr_Comtrust
Contributor
since
02-13-2020
06-16-2025
User Statistics
- 28 Posts
- 0 Solutions
- 9 Kudos given
- 12 Kudos received
- Sinch Community
- About Piotr_Comtrust
06-13-2025
01:40 AM
an acceptable solution is to use Outbound Campaign module (with redirection of an outbound call to IVR) but the question is how to force Outbound Dialing Controller (ODC) to make callout instantly after inserting of a new campaing record. Currently we observe delay of about 60 seconds between inserting of a new record and making outboud call by dialer.
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06-12-2025
01:42 AM
Hi Guys, do you have any idea how to generate instant API-based outbound call from Contact Pro? BR, Piotr
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10-15-2024
01:45 AM
Hi Guys, has anyone experience and can recommend a bulk calls generator tool for load/stress test purposes (something like this https://www.gl.com/bulk-call-generators.html)? BR, Piotr
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10-03-2024
02:41 AM
1 Kudo
Hi Guys, is the email channel integration between Contact Pro and SAP Service Cloud ver. 2 available similar way like it was with C4C? If not, is it on roadmap? BR, Piotr
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04-23-2024
01:20 AM
Hi Guys, could you tell me please if it's Contact Pro's roadmap somewhere available to see planned new features for a few of next releases (both cloud and on-prem)? BR, Piotr
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02-08-2024
03:09 AM
1 Kudo
Hi Jukka, about the "agent greeting" feature - will it be possible to use the feature also for outbound calls for playing, for example, an upfront message that the call is recorded? And when is the "agent greeting" feature planned to be released?
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10-17-2023
02:18 AM
1 Kudo
Hi Guys,
is there any substitute/workaround to PLAY_FILE ClientCom command but in Communication Panel? I mean this function:
//start playing MCTABuff.Command "_CMD=PLAY_FILE;Filename=C:\\testing.wav;" //stop playing MCTABuff.Command "_CMD=PLAY_FILE;Filename=;"
Or maybe is it on a roadmap to implement such a function in Communication Panel as an Action type message?
BR, Piotr
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Customer Question
08-21-2023
02:23 AM
Hi Alder, I'm talking about the second option - a new chat/email contact arrives and when queuing it is allocated to preferred agent first (similar way like phone calls). BR, Piotr
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08-18-2023
02:31 AM
Hi Guys, is there any way to set preferred agent for incoming emails and chats (via customizer/CAD or other way)? I'm talking about on-prem FP19.
BR, Piotr
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Customer Question
04-20-2023
01:23 AM
BTW - in the newest FP19 compatibility list still we have some Cisco VoIP gateways but I wonder if this also applies to WebRTC or just to SIP only
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04-17-2023
04:01 AM
Hi Guys,
does anybody have any experience in usage of Cisco VoIP gateways (like 2900, 3900 series) with webrtc protocol? From which release of Cisco IOS is webrtc supported (if it is at all)? Does it work with Contact Pro Communication Panel? And what about Cisco CUCM?
BR, Piotr
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Customer Question
10-18-2021
02:26 AM
Hi,
how many (max value) simultaneous calls can be recorded using one MRS component? There is discrepancy in the documentation (on-prem) - in one place we have 400 and in another place 800 simultaneous calls.
BR, Piotr
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- Tags:
- Contact Center
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09-16-2021
01:53 AM
Hi Paul, do you know when hunt group mode for calls will be be implemented in CP like it is in CDT now? BR, Piotr
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- Tags:
- Contact Center
09-14-2021
02:38 AM
Hi, it seems hunt group mode in Communication Panel does not work as it should for call queues (in CDT it is ok). As I correctly understood documentation it should be possible to select (on a picklist) an any call waiting in a queue and answer it. Am I right or rather hunt group mode in case of call queues works different way in CP?
BR, Piotr
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- Tags:
- Contact Center
Labels:
User Activity
06-12-2025
Hi Guys,do you have any idea how to generate instant API-based outbound
call from Contact Pro?BR, Piotr
10-15-2024
Hi Guys, has anyone experience and can recommend a bulk calls generator
tool for load/stress test purposes (something like this
https://www.gl.com/bulk-call-generators.html)? BR, Piotr
Hi Guys, is the email channel integration between Contact Pro and SAP
Service Cloud ver. 2 available similar way like it was with C4C? If not,
is it on roadmap? BR, Piotr
04-23-2024
Hi Guys, could you tell me please if it's Contact Pro's roadmap
somewhere available to see planned new features for a few of next
releases (both cloud and on-prem)? BR, Piotr
10-17-2023
Hi Guys, is there any substitute/workaround to PLAY_FILE ClientCom
command but in Communication Panel? I mean this function: //start
playingMCTABuff.Command "_CMD=PLAY_FILE;Filename=C:\\testing.wav;"//stop
playingMCTABuff.Command "_CMD=PLAY_FILE;File...
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