since ‎02-13-2020

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  • 18 Posts
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Hi Guys, does anybody have any experience in usage of Cisco VoIP gateways (like 2900, 3900 series) with webrtc protocol? From which release of Cisco IOS is webrtc supported (if it is at all)? Does it work with Contact Pro Communication Panel? And wha...
Hi, how many (max value) simultaneous calls can be recorded using one MRS component? There is discrepancy in the documentation (on-prem) - in one place we have 400 and in another place 800 simultaneous calls. BR, Piotr
Hi, it seems hunt group mode in Communication Panel does not work as it should for call queues (in CDT it is ok). As I correctly understood documentation it should be possible to select (on a picklist) an any call waiting in a queue and answer it. Am...
Hi Guys, can I find somewhere a list of compatible USB headsets (or preferred producers) for Sinch Contact Pro Communication Panel? BR, Piotr
Hi Guys, I'm not really sure if it is a bug to fix or "by design functionality" - to improve, but in case of SAP C4C integration outgoing emails are not identified with correct accounts in C4C. Most probably Sinch Contact Center uses the sender's ema...