since ‎02-13-2020

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Hi Guys, is there any substitute/workaround to PLAY_FILE ClientCom command but in Communication Panel? I mean this function: //start playingMCTABuff.Command "_CMD=PLAY_FILE;Filename=C:\\testing.wav;"//stop playingMCTABuff.Command "_CMD=PLAY_FILE;File...
Hi Guys, is there any way to set preferred agent for incoming emails and chats (via customizer/CAD or other way)? I'm talking about on-prem FP19. BR, Piotr
Hi Guys, does anybody have any experience in usage of Cisco VoIP gateways (like 2900, 3900 series) with webrtc protocol? From which release of Cisco IOS is webrtc supported (if it is at all)? Does it work with Contact Pro Communication Panel? And wha...
Hi, how many (max value) simultaneous calls can be recorded using one MRS component? There is discrepancy in the documentation (on-prem) - in one place we have 400 and in another place 800 simultaneous calls. BR, Piotr
Hi, it seems hunt group mode in Communication Panel does not work as it should for call queues (in CDT it is ok). As I correctly understood documentation it should be possible to select (on a picklist) an any call waiting in a queue and answer it. Am...