since ‎02-13-2020

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  • 23 Posts
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User Activity

Hi Guys, could you tell me please if it's Contact Pro's roadmap somewhere available to see planned new features for a few of next releases (both cloud and on-prem)? BR, Piotr
Hi Guys, is there any substitute/workaround to PLAY_FILE ClientCom command but in Communication Panel? I mean this function: //start playingMCTABuff.Command "_CMD=PLAY_FILE;Filename=C:\\testing.wav;"//stop playingMCTABuff.Command "_CMD=PLAY_FILE;File...
Hi Guys, is there any way to set preferred agent for incoming emails and chats (via customizer/CAD or other way)? I'm talking about on-prem FP19. BR, Piotr
Hi Guys, does anybody have any experience in usage of Cisco VoIP gateways (like 2900, 3900 series) with webrtc protocol? From which release of Cisco IOS is webrtc supported (if it is at all)? Does it work with Contact Pro Communication Panel? And wha...
Hi, how many (max value) simultaneous calls can be recorded using one MRS component? There is discrepancy in the documentation (on-prem) - in one place we have 400 and in another place 800 simultaneous calls. BR, Piotr