Hi, it seems hunt group mode in Communication Panel does not work as it
should for call queues (in CDT it is ok). As I correctly understood
documentation it should be possible to select (on a picklist) an any
call waiting in a queue and answer it. Am...
Hi Guys, I'm not really sure if it is a bug to fix or "by design
functionality" - to improve, but in case of SAP C4C integration outgoing
emails are not identified with correct accounts in C4C. Most probably
Sinch Contact Center uses the sender's ema...
Hi Guys, about SCC roadmap - do you already know when Supervisor
Functions like silent listening, coaching or barge-in/intercept will be
available in Communication Panel? Migration from CDT to CP is limited
without this. BR, Piotr
Hi Guys, has anyone idea how to define default reply template in
outgoing email messages? We have a real case when agents use simple
template with email signeture only but for every outgoing email they
must assign the template manually. How to assig ...
Hi Jukka, we would like to create an incident to SAP Support related to
this issue. Could you describe shortly how Sinch CC uploads emails to
C4C, please? OData? Method name? You can send me this info on priv. BR,
Piotr
Hi Nina, I have a question about predictive mode and SAP CRM outbound
campaigns integration - when we use Sinch CC integrated with SAP CRM
(via OII) is predictive mode available for outbound campaigns managed in
SAP CRM? BR, Piotr
