Symptoms You may come across different kinds of audio issues in Communication Panel (for example, the first call of the day being muted). Solution Check the following settings on the user’s workstation. Disable Windows power-saving settings New Windo...
Symptoms Contact Pro customers have reported various issues with the phone channel when using Google Chrome or Microsoft Edge browsers. The reported issues include: A delayed response from the Accept button The Accept button not being clickable Inabi...
Contact Pro cloud and on-premise versions have dependency to Apache Tomcat component, which has been reported as vulnerable. This component is used in Communication Panel, Data Protection Officer (DPO), and Dashboard. However, neither the cloud nor t...
We've identified a significant change in Microsoft ODBC Driver version 18 that causes database connection failures due to certificate-related errors. When testing the connection, you receive the following error: [Microsoft][ODBC Driver 18 for SQL Ser...
Good day, I would appreciate some guidance on an issue we're facing. We've installed Sinch Contact Pro FP18 on-prem on a Windows Server 2016 environment. Below are the server details: Servers with Sample IPs - Not Actual:Application Server IP: IP = x...
The following table will list released hotfixes for Sinch Contact Pro on-premise version FP20. To download the hotfixes, go to https://downloads.cc.sinch.com/ui/index.html . Hotfix number Affected components Description 7.0.20.1 OII Collection of OII...
Major browsers like Google Chrome, Safari, and Firefox are phasing out third-party cookies to prevent user tracking across multiple websites. For more information, see for example https://developers.google.com/privacy-sandbox/3pcd. The deprecation af...
Symptom When running the System Configurator (SC) from the Remote Administration Tools, the jnlp file fails to load. This happens because the Remote Administration Tools uses HTTP protocol and SC uses HTTPS (Secure Socket). The SC log shows: com.sun....
Symptoms: You've updated your Open Web Start to the latest version and now SC gets stuck. Solution: The issue is caused by either the latest version of Open Web Start or Java version 21. We recommend to downgrade Java from 21 to 17. If this doesn't h...
Symptoms: Special characters such as ē, ģ, and ņ are not showing in BusinessObjects (BO) reports. Solution: Select the value Yes for the query script parameter UNICODE_STRINGS in BO.
This affects embedded Communication Panel (CP) use with the pop-out window. This doesn’t affect: normal CP use in a standalone browser window or tab embedded CP that doesn’t use the pop-out window Symptoms When a host application embeds CP, the embed...
Symptoms Launching CDT or Online Monitoring with HTTPS causes crash on Windows Server 2022. Reason Sinch Contact Pro webclient module does not support HTTP/2 which is enabled by default in IIS 10 (Windows Server 2022). Solution Disable HTTP/2 for HTT...
Whether you are an existing on-premise Contact Pro customer looking to migrate to the Contact Pro cloud or a new customer seeking a contact center cloud solution, then you've arrived to the right place Sinch Contact Pro cloud offers: Cloud - Contact ...
We have decided to cease supporting the legacy agent user interface CDT from our Sinch Contact Pro on-premise offering. The last on-premise version with CDT support will be FP20, and from FP21 onwards we cannot guarantee that CDT will further functio...
SymptomsReporting couldn’t collect data for a specific date/time from the Monitoring database. Solution1. Check if the History database has data for the date/time in question. a) Connect to the database using Microsoft SQL Management Studio.b) Go to ...