Contact Pro
Enable comprehensive omnichannel customer service experiences
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New documentation site available

Sinch Contact Pro (previously Sinch Contact Center) has a documentation site available for cloud customers: Documentation for on-premise customers can be found at:

Niina_P by Community Manager
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Accepting calls when browser in sleep mode

SymptomsAfter accepting a call, the call isn't connected. SolutionMicrosoft Edge and Google Chrome have introduced settings to improve performance:Sleeping tabs in Edge (

Removing pending callback requests

PrerequisitesTo manage callback requests, you need the Statistics Details rights to the queue in which the callback request was created. We recommend that you manage rights via a group. SymptomsThere is a pending callback request you want to remove. ...

rights_edited.jpg callback_request_filter.jpg phone_number_filter.jpg callback_icon_edited.jpg

Security vulnerability in Google Chrome

We recommend that you update your Chrome to 103.0.5060.114 as soon as possible as the update includes a security fix for the following: High CVE-2022-2294: Heap buffer overflow in WebRTC. Reported by Jan Vojtesek from the Avast Threat Intelligence te...

Microsoft SQL Server 2019

As Sinch has successfully tested Microsoft SQL Server 2019 with Sinch Contact Pro release FP18, SQL Server 2019 is now supported. Documentation will be updated accordingly later.

FP18 Hotfixes

The following table lists released hotfixes for Sinch Contact Pro on-premise version FP18. To download the hotfixes, go to Hotfix numberAffected ComponentsDescription7.0.18.1CEM ServerEmail HTML style bre...

FP17 Hotfixes

The following table lists released hotfixes for Sinch Contact Pro on-premise version FP17. To download the hotfixes, go to Hotfix numberAffected ComponentsDescription7.0.17.3CEM Server, Agent ServerCalls ...

End of Internet Explorer Support on June 15, 2022

Microsoft has announced that the Internet Explorer browser will be retired ( Therefore, we would like to remind you that Commu...

Is Sinch Contact Pro available on premise?

One of the more commonly asked questions we receive is whether Sinch Contact Pro is also available on-premise. The answer is "YES!!". Sinch Contact Pro is available in both a SaaS-based Cloud service or as a traditional on-premise deployment. While m...

Security Vulnerability Reported: Apache Log4j

28 December 2021: The hotfixes for log4j are now available: FP18: FP17: FP16: ------------------------Cloud:21Q4 release: Log4j has been upgraded to a newer version, and actions recommended by the vendor a...

Resolved! Check and Listen to Voicemail via Communication Panel?

Hi together, I got a lot of questions about how to check and listen to voicemail using the Communication Panel. In CDT you have an notification icon about new VoiceMails at personal or queue level where the agent has access rights. I didn't find anyt...

Operative Database Server installation failing in version FP18

SymptomsThe installation of the Operative Database Server fails. Reproducing If you have version FP18 and your SQL Server is 2014 or older, the installation of the Operative Database Server fails. SolutionTo successfully install the Operative Databas...

Niina_P by Community Manager
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