For Contact Pro on-premise customers experiencing one or both of the following issues: intermittent connectivity issues, such as terminated sessions. Agents are reporting that Communication Panel loses connection to backend and after a while reconnec...
As part of our ongoing service improvements to support our customers, our Contact Pro customer portal has migrated to a new cloud platform. You can now find the portal at https://sinchenterprise.atlassian.net/servicedesk/customer/portal/1181. You wil...
Are your customers reporting poor call quality or background noise from agents' microphones when using the Sinch Communication Panel? This is a common issue that can often be resolved with a simple configuration change. Understanding the problemIf yo...
We're thrilled to let you know that our new Contact Pro mobile app has now reached the General availability stage and is released in the Apple App Store. It's available for both iPhone and iPad. The app is designed to help you handle chat communicati...
Symptoms Agents may experience inconsistent audio behavior or a complete loss of phone functionality within the Communication Panel. These issues often occur when the agent has the Communication Panel open in more than one browser tab or window simul...
Some limitations in the HTML support of the new email editor introduced in versions 25Q3 (cloud) and FP21 (on-premise) have come to light. Please follow these guidelines in your reply template configurations: Do not use elements. Do not use deprecat...
The following table will list released hotfixes for Sinch Contact Pro on-premise version FP21. To download the hotfixes, go to https://downloads.cc.sinch.com/ui/index.html . Hotfix number Affected components Description 7.0.21.1 Call Dispatcher (CD) ...
Find out what’s new in the latest feature pack: What’s newSee the list of improvements and bug fixes. Show and TellGet a more visual overview of what’s included. You can find the full documentation on the FP21 doc site. For SAP-contracted customers, ...
Symptoms You may come across different kinds of audio issues in Communication Panel (for example, the first call of the day being muted). Solution Check the following settings on the user’s workstation. Disable Windows power-saving settings New Windo...
Symptoms Contact Pro customers have reported various issues with the phone channel when using Google Chrome or Microsoft Edge browsers. The reported issues include: A delayed response from the Accept button The Accept button not being clickable Inabi...
Contact Pro cloud and on-premise versions have dependency to Apache Tomcat component, which has been reported as vulnerable. This component is used in Communication Panel, Data Protection Officer (DPO), and Dashboard. However, neither the cloud nor t...
We've identified a significant change in Microsoft ODBC Driver version 18 that causes database connection failures due to certificate-related errors. When testing the connection, you receive the following error: [Microsoft][ODBC Driver 18 for SQL Ser...
Good day, I would appreciate some guidance on an issue we're facing. We've installed Sinch Contact Pro FP18 on-prem on a Windows Server 2016 environment. Below are the server details: Servers with Sample IPs - Not Actual:Application Server IP: IP = x...
The following table will list released hotfixes for Sinch Contact Pro on-premise version FP20. To download the hotfixes, go to https://downloads.cc.sinch.com/ui/index.html . Hotfix number Affected components Description 7.0.20.1 OII Collection of OII...
Major browsers like Google Chrome, Safari, and Firefox are phasing out third-party cookies to prevent user tracking across multiple websites. For more information, see for example https://developers.google.com/privacy-sandbox/3pcd. The deprecation af...