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New documentation site available

Sinch Contact Pro (previously Sinch Contact Center) has a documentation site available for cloud customers: https://docs.cc.sinch.com/cloud/index.html Documentation for on-premise customers can be found at: https://docs.cc.sinch.com/onpremise/latest/...

Niina_P by Employees
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FP18 Hotfixes

The following table lists released hotfixes for Sinch Contact Pro on-premise version FP18. To download the hotfixes, go to https://downloads.cc.sinch.com/ui/index.html. Hotfix number Affected Components Description 7.0.18.1 CEM Server Email HTML styl...

FP17 Hotfixes

The following table lists released hotfixes for Sinch Contact Pro on-premise version FP17. To download the hotfixes, go to https://downloads.cc.sinch.com/ui/index.html. Hotfix number Affected Components Description 7.0.17.3 CEM Server, Agent Server C...

End of Internet Explorer Support on June 15, 2022

Microsoft has announced that the Internet Explorer browser will be retired (https://blogs.windows.com/windowsexperience/2021/05/19/the-future-of-internet-explorer-on-windows-10-is-in-microsoft-edge/). Therefore, we would like to remind you that Commu...

Is Sinch Contact Pro available on premise?

One of the more commonly asked questions we receive is whether Sinch Contact Pro is also available on-premise. The answer is "YES!!". Sinch Contact Pro is available in both a SaaS-based Cloud service or as a traditional on-premise deployment. While m...

Security Vulnerability Reported: Apache Log4j

28 December 2021: The hotfixes for log4j are now available: FP18: 7.0.18.5 FP17: 7.0.17.10 FP16: 7.0.16.123FP15: 7.0.15.15 ------------------------22 December 2021: Important update! Based on the latest information, adjusting the nolookup attribute i...

Resolved! Check and Listen to Voicemail via Communication Panel?

Hi together, I got a lot of questions about how to check and listen to voicemail using the Communication Panel. In CDT you have an notification icon about new VoiceMails at personal or queue level where the agent has access rights. I didn't find anyt...

MRS - calls recording

Hi, how many (max value) simultaneous calls can be recorded using one MRS component? There is discrepancy in the documentation (on-prem) - in one place we have 400 and in another place 800 simultaneous calls. BR, Piotr

Resolved! Sinch CC On-Premise Chat attachments

Hello, Got a question regarding sending attachments via Chat window. I've onfigured a Chat with the Visitor Chat Configurator. I drag and drop a file into the Chat window. It takes some time to "upload" the file (depending on the file size). After it...

aldets by Contributor
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Hunt Group mode for call queues in CP

Hi, it seems hunt group mode in Communication Panel does not work as it should for call queues (in CDT it is ok). As I correctly understood documentation it should be possible to select (on a picklist) an any call waiting in a queue and answer it. Am...

AudioCodes Test license SBC and Sinch CC On-Prem FP17

Hi, I have a question regarding this kind of setup. We have a test SBC license with 3 WebRTC sessions. Our main issue with this is that when ever the 3rd agents logs into Communication Panel and registers in the SBC, it will kill all the previous ses...

aldets by Contributor
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