SymptomsRunning Communication Panel in SAP Service Cloud (C4C) fails: Users are unable to log in to the embedded Communication Panel. SolutionYou need to allow third-party cookies in the browser. Edge:Open Settings > Cookies and site permissions > Ma...
The following is relevant to all users of Contact Pro’s System Configurator. We will discontinue support for Java 8 and move to Java 11 and 17 with the Contact Pro 23Q2 release. We encourage all customers to move to Java release 11 or 17 as Java 8 is...
SymptomsInstallation of standard reports fails due to lack of access to WicomTranslator.dll. This is indicated in reporting services installation log. SolutionTo succeed with the installation, grant full control for the WicomTranslator.dll file for t...
When opening a BO report in Chrome or Edge version 110+, the web page gets stuck at "Retrieving Data" and keeps loading indefinitely. This issue is caused by a defect in Google Chrome Version 110+ or Microsoft Edge Version 110+ frame APIs. SAP and Ch...
SymptomsNotification popup isn't shown when there's an incoming conversation on your Windows workstation. SolutionGo to your browser's notification settings:-Chrome: Settings > Privacy and security > Site settings > Permissions > Notifications-Edge: ...
SymptomsThere's a new feature, memory saver, in Chrome browser version 108. This is enabled by default and can affect Communication Panel use. SolutionWe recommend disabling this feature with Communication Panel.Go to Chrome settings > Performance an...
SymptomsAfter accepting a call, the call isn't connected. SolutionMicrosoft Edge and Google Chrome have introduced settings to improve performance:Sleeping tabs in Edge (https://blogs.windows.com/msedgedev/2022/04/07/sleeping-tabs-edge-100-improvemen...
PrerequisitesTo manage callback requests, you need the Statistics Details rights to the queue in which the callback request was created. We recommend that you manage rights via a group. SymptomsThere is a pending callback request you want to remove. ...
We recommend that you update your Chrome to 103.0.5060.114 as soon as possible as the update includes a security fix for the following: High CVE-2022-2294: Heap buffer overflow in WebRTC. Reported by Jan Vojtesek from the Avast Threat Intelligence te...
As Sinch has successfully tested Microsoft SQL Server 2019 with Sinch Contact Pro release FP18, SQL Server 2019 is now supported. Documentation will be updated accordingly later.
If you are updating Sinch Contact Pro on-premise version from FP15 to FP16 (or newer), please contact Sinch Contact Pro customer support to get a conversion tool needed in the upgrade.
The following table lists released hotfixes for Sinch Contact Pro on-premise version FP18. To download the hotfixes, go to https://downloads.cc.sinch.com/ui/index.html. Hotfix numberAffected ComponentsDescription7.0.18.1CEM ServerEmail HTML style bre...
The following table lists released hotfixes for Sinch Contact Pro on-premise version FP17. To download the hotfixes, go to https://downloads.cc.sinch.com/ui/index.html. Hotfix numberAffected ComponentsDescription7.0.17.3CEM Server, Agent ServerCalls ...
Microsoft has announced that the Internet Explorer browser will be retired (https://blogs.windows.com/windowsexperience/2021/05/19/the-future-of-internet-explorer-on-windows-10-is-in-microsoft-edge/). Therefore, we would like to remind you that Commu...
One of the more commonly asked questions we receive is whether Sinch Contact Pro is also available on-premise. The answer is "YES!!". Sinch Contact Pro is available in both a SaaS-based Cloud service or as a traditional on-premise deployment. While m...