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FP21 hotfixes

The following table will list released hotfixes for Sinch Contact Pro on-premise version FP21. To download the hotfixes, go to https://downloads.cc.sinch.com/ui/index.html . Hotfix number Affected components Description 7.0.21.1 Call Dispatcher (CD) ...

Audio issues with Communication Panel

Symptoms You may come across different kinds of audio issues in Communication Panel (for example, the first call of the day being muted). Solution Check the following settings on the user’s workstation. Disable Windows power-saving settings New Windo...

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Niina_P by Community Manager
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Issue with Chrome and Edge browsers

Symptoms Contact Pro customers have reported various issues with the phone channel when using Google Chrome or Microsoft Edge browsers. The reported issues include: A delayed response from the Accept button The Accept button not being clickable Inabi...

Contact Pro and CVE-2024-50379

Contact Pro cloud and on-premise versions have dependency to Apache Tomcat component, which has been reported as vulnerable. This component is used in Communication Panel, Data Protection Officer (DPO), and Dashboard. However, neither the cloud nor t...

Microsoft ODBC Driver Version 18

We've identified a significant change in Microsoft ODBC Driver version 18 that causes database connection failures due to certificate-related errors. When testing the connection, you receive the following error: [Microsoft][ODBC Driver 18 for SQL Ser...

CDT Remains on "Waiting"

Good day, I would appreciate some guidance on an issue we're facing. We've installed Sinch Contact Pro FP18 on-prem on a Windows Server 2016 environment. Below are the server details: Servers with Sample IPs - Not Actual:Application Server IP: IP = x...

lopediusm by Occasional Contributor
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FP20 hotfixes

The following table will list released hotfixes for Sinch Contact Pro on-premise version FP20. To download the hotfixes, go to https://downloads.cc.sinch.com/ui/index.html . Hotfix number Affected components Description 7.0.20.1 OII Collection of OII...

Preparations for third-party cookie deprecation

Major browsers like Google Chrome, Safari, and Firefox are phasing out third-party cookies to prevent user tracking across multiple websites. For more information, see for example https://developers.google.com/privacy-sandbox/3pcd. The deprecation af...

Niina_P by Community Manager
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System Configurator (SC) won't open

Symptoms: You've updated your Open Web Start to the latest version and now SC gets stuck. Solution: The issue is caused by either the latest version of Open Web Start or Java version 21. We recommend to downgrade Java from 21 to 17. If this doesn't h...

CP pop-out window feature broken

This affects embedded Communication Panel (CP) use with the pop-out window. This doesn’t affect: normal CP use in a standalone browser window or tab embedded CP that doesn’t use the pop-out window Symptoms When a host application embeds CP, the embed...

Issue using CDT and Online Monitoring with HTTPS

Symptoms Launching CDT or Online Monitoring with HTTPS causes crash on Windows Server 2022. Reason Sinch Contact Pro webclient module does not support HTTP/2 which is enabled by default in IIS 10 (Windows Server 2022). Solution Disable HTTP/2 for HTT...

Niina_P by Community Manager
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