Contact Pro
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FP20 hotfixes

The following table will list released hotfixes for Sinch Contact Pro on-premise version FP20. To download the hotfixes, go to . Hotfix number Affected components Description OII Collection of OII...

Preparations for third-party cookie deprecation

Major browsers like Google Chrome, Safari, and Firefox are phasing out third-party cookies to prevent user tracking across multiple websites. For more information, see for example The deprecation af...

Niina_P by Community Manager
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System Configurator (SC) won't open

Symptoms: You've updated your Open Web Start to the latest version and now SC gets stuck. Solution: The issue is caused by either the latest version of Open Web Start or Java version 21. We recommend to downgrade Java from 21 to 17. If this doesn't h...

CP pop-out window feature broken

This affects embedded Communication Panel (CP) use with the pop-out window. This doesn’t affect: normal CP use in a standalone browser window or tab embedded CP that doesn’t use the pop-out window Symptoms When a host application embeds CP, the embed...

Issue using CDT and Online Monitoring with HTTPS

Symptoms Launching CDT or Online Monitoring with HTTPS causes crash on Windows Server 2022. Reason Sinch Contact Pro webclient module does not support HTTP/2 which is enabled by default in IIS 10 (Windows Server 2022). Solution Disable HTTP/2 for HTT...

Niina_P by Community Manager
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Considering moving to cloud?

Whether you are an existing on-premise Contact Pro customer looking to migrate to the Contact Pro cloud or a new customer seeking a contact center cloud solution, then you've arrived to the right place Sinch Contact Pro cloud offers: Cloud - Contact ...

Sunsetting On-Premise Communication Desktop (CDT)

We have decided to cease supporting the legacy agent user interface CDT from our Sinch Contact Pro on-premise offering. The last on-premise version with CDT support will be FP20, and from FP21 onwards we cannot guarantee that CDT will further functio...

Recollecting reporting data

SymptomsReporting couldn’t collect data for a specific date/time from the Monitoring database. Solution1. Check if the History database has data for the date/time in question. a) Connect to the database using Microsoft SQL Management Studio.b) Go to ...

Copying data from History database to DSArea database

SymptomsThere is data for a particular date/time in the XXX_Monitoring_History database but the same data is not available in the XXX_DSArea database. To recollect it, you need to copy the data from the History database to the DSArea database. You do...

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Important information about the SAP UI5 version

Communication Panel, Data Protection Officer (DPO) tool, and Visitor Chat Configurator are built on the SAP UI5 framework. The following information is aimed for on-premise customers using these UIs. As of Sinch Contact Pro versions, 7.0.18...

Sinch Chat not working

Applies to Sinch Contact Pro version FP19 SymptomsYou are not able to get Sinch Chat working even though the configuration is done according to documentation. SolutionChange the address from to @nativechannel.sinchcon...

FP19 Hotfixes

The following table lists released hotfixes for Sinch Contact Pro on-premise version FP19. To download the hotfixes, go to Hotfix number Affected components Description CEM Server Allocation issu...