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User Guide for your Enterprise SIP Trunking Portal   The Enterprise SIP Trunking portal features   The features of this portal make it easy for you to self-manage your telecom services. From the Enterprise SIP Trunking portal, you can: Buy new local numbers Buy new Toll Free numbers Ensure a default 911 address is available for each number Add CNAM to each number Enter your own orders to port in numbers you may already have that you would like to use with the service Create and manage new billing locations Move numbers between trunk groups or TF routes and billing locations Create accounts for other users in your company that you would like to help manage your services View call logs View your bills and Create support tickets with Sinch. Numbers you purchase can be added to any of your trunk groups and become immediately available for use, making our solution super easy for anyone looking to gain full control over day-to-day telecom operational needs.     Account Creation   When your account is ready to use, you'll receive an email inviting you to create your portal account. The link in the email will take you directly to the account sign-up page:     Once you are signed up, come back anytime to: https://portal.esip.inteliquent.com/ and login again to resume managing your services.   Dashboard   The Dashboard displays the count of local and toll free numbers that are on your account. NOTE: During the initial ordering processing, some numbers may already be on your account. You can review those and decide if you want to keep them or return them and buy new numbers:     You’ll use the navigation menu on the left to complete other activities, such as monitor usage, request new numbers, and manage your SIP trunking service.   Trunk Groups   Select Trunk Groups on the left navigation menu to view or manage existing trunk groups. There are two tabs: one for Trunk Groups (usually DID trunks) and one for Routing Labels for use with Toll Free numbers.   Trunk Groups Tab   You’ll initially see an overview of existing trunk groups, and each will have the pencil icon allowing you to make any necessary changes. The trunk groups are added to your portal during the onboarding process:     When you edit a trunk group, there are only a couple things you can change. The other fields are preset for you. The first option is adding a Customer Assigned Name to your trunk group. This is a name you add to make it easier to identify which trunk this is when assigning numbers or in other operations as you'll see later:     The other option above is to make this trunk group the Default. If you frequent add most of your numbers to this trunk group, this will be the default trunk when buying numbers so you don't have to choose the right one every time. This will be covered in the Buying Numbers section.   Routing Labels Tab   If you have or need Toll Free numbers, routing labels will be created for you during the onboarding process and entered here for you. Like with Trunk Groups, you have the same two options when editing a label:     Enter a Customer Assigned Name to provide your own name for the trunk groups, and decide which one should be the default when ordering toll free numbers:     Numbers and Locations   Selecting the Numbers and Locations option on the left navigation menu opens the dashboard for managing individual numbers and the locations of your offices or facilities. To view all numbers across all locations, select the main Numbers and Locations menu item. The view will show all numbers and include a Location column. If you select a specific location, only numbers in that location will show:     When you first log into your portal, you will likely only see one location, which would typically be the initial location the first order was placed for. Any numbers from the original order would be added to this location.   NOTE: Locations are a key distinction in that these are more than just a helpful designator for organizing your number inventory. They are also a billing element. On your monthly invoices, services will be broken down by the locations you have entered, including any taxes for the services based on those locations.   When you are in any of the locations (or the main one), there are three tabs for your Local Numbers (DIDs), Toll Free Numbers, and if you return a number, a tab to view and restore Local Numbers if you decide within 60 days that you would like that number back:       Adding a Location   Click Add Location on the left navigation menu, under the Numbers and Locations header. Fill in the address info in the Add Location dialog. Note that you need to separate out the Street Number from the Street Name. For any options like Room # or other options that are not part of the main street address, enter that in the Location section if needed. The Location field is generally more important when adding address information for E911 on a specific number rather than here which is primarily for main location and billing support. E911 addresses will be covered in another section on adding to numbers:     Next, click Validate. Any corrections will be made and shown prior to creating the location:     Click OK to accept the changes. The location dialog is updated with the suggested changes. You can further Edit the address or click Add to add this address to your list of locations.   Editing Existing Local Numbers   When viewing your list of local or toll free numbers, clicking the number allows you to edit various features and settings on the number.    Editing Local Numbers   The first option you can change is which Location the number is assigned to. Once changed, this will affect billing and taxation for the number and usage going forward. Any previous billing and taxation would be applied to the old location.   The next option lets you reassign which trunk group this number is assigned to. If you have multiple trunks groups and have a trunk down, or know you'll be doing maintenance but still want calls to route, you can reassign this number to another one of your working trunk groups:     The next section lets you add an E911 address for this number. Move the slider to Enable, then fill in the address fields. The Emergency Contact can be the company name or specific person this number is assigned to in your PBX. Use the Location field to enter more specific information such as a room number where the phone this number is assigned to is located:     Next, click Validate to determine if the address is valid or if there are corrections available:     Then click OK to apply any corrections to your address info. Next, click Update to add this E911 address entry to this number.   To change an existing entry on a number, move the slider to Disable. You will be prompted to click Disable again to remove this entry from the number. Once removed, move the slider to Enable again and enter the new address info.   Note that once an E911 address has been added to a number, additional required E911 taxes and charges will be applied based on the location the number has been assigned to.   The next section lets you set an Outbound Caller Name (CNAM) that would be seen by users when the user assigned this number places an outbound call. To set this, move the slider to Enable, enter the Outbound Caller Name (max 15 characters per PSTN standards) and click Update to apply. Move the slider to Disable to remove CNAM for this number. You can update the CNAM at any time, though CNAM updates can take several days to roll out to most carriers. The updates must be picked up by the terminating carriers, that is, the destination carrier serving the person you are calling. If the person you are calling is reporting no caller name or the wrong caller name, wait for several days to ensure the CNAM update has had sufficient time to be picked up:     The final two sections are optional and depend on if these have been enabled for you. The International Calling Features determines if the user assigned this number on your PBX can place calls to international numbers. The default is US destinations. If this option is available to you, and you want to allow international calling, move the slider to the Enable position.   The Call Forward feature allows you to forward calls to this number to a different 10-digit number. For example, if this is your main number and your PBX is down, you can forward the number to another destination until you can restore service. To enable this feature if it's enabled for you, move the slider to the Enable position. Click the arrow to expand the section and enter the 10-digit number you want to forward calls to. Click Update to apply the forward. To turn off call forwarding, move the slider to the Disable position.   At the bottom of this dialog box is another option - Return Number. If you no longer need this number, you can simply return it. The number will be removed from billing going forward. Returned numbers show in the Return/Restore Numbers tab. Local Numbers have the ability to be restored to service for up to 60 days. Click Restore to add this number back to your account:       Editing Toll Free Numbers   In your list of Toll Free numbers, click the number to edit it. The first option you can change is which Location the number is assigned to. Once changed, this will affect billing and taxation for the number and usage going forward. Any previous billing and taxation would be applied to the old location.   The next option lets you reassign which route label this number is assigned to. If you have multiple routes and one is down, or know you'll be doing maintenance but still want calls to route, you can reassign this number to another one of your working routes:     Just like for local numbers, you can add an E911 entry for a Toll Free number in case you have assigned one as the number sent out when user(s) call 911. See the section in Editing Local Numbers on how to apply E911.   The same thing applies to Outbound Caller Name. Adding one is the same as in the Editing Local Number section above:     For Toll Free numbers, you can add a DNIS string to replace the Toll Free number. Move the slider to the Enable position, enter the DNIS digits you would like to receive and click Update to add this service. To turn if off, move the slider to the Disable position.   The Call Forward feature is also available for Toll Free numbers and allows you to forward calls to this number to a different 10-digit number. For example, if this is your main number and your PBX is down, you can forward the number to another destination until you can restore service. To enable this feature if it's enabled for you, move the slider to the Enable position. Click the arrow to expand the section and enter the 10-digit number you want to forward calls to. Click Update to apply the forward. To turn off call forwarding, move the slider to the Disable position.   At the bottom of this dialog box is another option - Return Number. If you no longer need this number, you can simply return it. The number will be removed from billing going forward. Returned numbers show in the Return/Restore Numbers tab.   NOTE: Toll Free Numbers cannot be restored once returned.   Buying Numbers   To order new local numbers, choose the Numbers and Locations menu or click any Location, then click Add Number(s) in the upper right.   To order new Local Numbers, set the Number Type to Local. To order new Toll Free numbers, set the Number Type to Toll Free.   Extensive search options are provided to help you find the right numbers for your business:     Local Numbers   To order US numbers, set the Country to US (default). The State list will be updated to include the 50 states and the District of Columbia. If you need Canadian numbers, set the Country to Canada and the State list will be updated to include the Canadian Provinces.   Other options like Sequential let you retrieve a list of numbers that are numerically sequential by the last 4 digits. The Max Size defaults to looking for 10 sequential numbers. You can also search by Prefix or Rate Center.   The Vanity search option lets you enter a Phrase and a Position on where the phrase should match:       Toll Free Numbers   To order Toll Free Numbers, choose Toll Free as the Number Type. You can choose a Prefix to search, in addition to looking for sequential ranges or Vanity options as well:     Once you have a list of numbers that meet your search criteria, choose them from the list at the bottom by clicking the check box next to each number, then click on Buy Numbers. If you want to select all the numbers on the page, click the check box on the Number header bar.   Adding options to your number(s)   Once you choose Buy Numbers, you'll be provided an option to add a Location, Trunk Group (for Local Numbers), Route Label (for Toll Free numbers), E911 and Outbound Caller Name (CNAM) to the numbers. For Toll Free numbers, you can also add a DNIS string during the buying step.   The only mandatory options to choose when buying numbers is to select a Location for the services and to either choose a Trunk Group for Local Numbers (note the Default trunk group is automatically chosen) or a Route Label for Toll Free numbers (note the Default route label is automatically chosen).   You can add or change the E911, CNAM or DNIS for any number by going to by following the steps in Editing Existing Numbers above.   Order Details   The Order Details menu has two sub-options that allow you to create Port-In Orders and view completed Orders.   Port-In Orders   We'd love for you to adopt our service, so of course we've made number porting easy for you to do and fully under your control. Ordering and testing a few numbers on your account lets you determine how well the service will work for you and your employees. When are you ready to move your existing numbers over, click on the Port-In-Orders menu to begin.   If you've had any previous port-in orders, they will be listed here including any complete or pending orders. Click the order number to open any existing port order.   Creating a Port-In Order   Initially this page will not contain any existing port-in orders. To start a new port-in order, click the Create Order button:     Creating an order is done in a few steps. The first step is to make sure the numbers you want to move to our services are portable, that is, the numbers can be reassigned from your current carrier to us.   On the first screen, enter the numbers that you wish to port. You have several ways to enter the numbers depending on how many. If you have a few, you can just type in the 10-digit numbers in the +Add TN box on the right.   If you have them in a list such as in a column in Excel, you can select the entries and copy/paste those into the +Add TN box. The numbers should be 10-digit numbers without any 1- or +1- in front.   Optionally, you can click "here" in Download Sample CSV here at the bottom of the left-side box. This will download a CSV template that you can then add in your numbers, then import. Once you have your numbers entered, click Validate TN in the bottom right:     The port-in availability status will be shown in the next section. If your number(s) is portable, the Is Portable column will be Yes. If not, No will be shown and a reason for why the number is not portable will be shown. You can only port numbers to our service that indicate Yes:     Click Port-In TNs to go to the next section. At the top, the list of numbers that are portable will be shown. The remainder of the entries are critical to getting your port order entered correctly and making sure the porting process is smooth.   The information you are about to fill in provides us a Letter of Authorization, or LOA that allows us to submit a request to your current carrier to port your numbers. All information in this section must exactly match the information that your current carrier has. The best option is to get your current Bill Copy from your current carrier as this should have your current Account Number/Billing Telephone Number, correct Address and other information.   The first thing to do is decide on when you want the number port to take place. For business numbers, this can take up to two weeks or longer for complex ports.   Select a FOC Time Zone, and then choose a FOC Date and Time. FOC stands for Firm Order Commitment. This is the date and time you are requesting the port to take place. Your current carrier will need to accept this request and has up to 72 hours to do so. If your current carrier accepts your requested date and time, your numbers will port then.   Optionally, you can select the On Demand check box. You must then select a FOC Time Zone and FOC Date. The On Demand option lets you trigger the number port operation any time during the agreed upon FOC day:     The next section can be filled out using your current bill copy. The information on the left must match your current carrier information. Any field with a * is required to be entered. Once you have entered the information, select the numbers in the column on the right, then click the right-facing arrow to move those over to the next column:     Scroll further down and you will see an area to Upload a Letter of Authorization. This is not required unless you know the carrier you are porting from requires one. If so, contact your sales rep for the latest LOA from. Fill that out, get it signed, and upload a PDF copy of the signed form here. You can also upload a Bill Copy if the other carrier asks or requires it. Then click Next at the bottom-right to go to the order review page.   Review your port-in order to make sure the information looks correct and then submit the order.   Once your order is submitted, it will now show in your list of Port-In Orders.     Creating a Toll Free Port-In Order   To port in a Toll Free number, click the Toll Free Numbers tab, then enter the number(s) you wish to port in. Click on Port-In TFs at the bottom right:     Toll Free numbers ports always require an LOA form. You must fill it out and add it to the port order:     Then click Next to continue.    Review your TF port-in order to make sure the information looks correct and then submit the order.   Once your order is submitted, it will now show in your list of Port-In Orders:   Reviewing Port-In Orders   To check the status of your port-in order at any time, click the Port-In Orders menu. The Status indicates what state your port order is in. Pending means the order has not completed yet. Closed means the order is completed. Cancelled means the order has been cancelled and will no longer port. For Pending orders, the details in the other columns indicate the progression of the order. If all your numbers have a FOC confirmation, then the FOCED column quantity will match the TN Quantity column and the FOC Date(s) column will list what date/time your current carrier has accepted. This will typically be what you requested.   If your carrier has rejected your request, the number quantity will be listed in the Rejected column. To see why the port request was rejected, click the Notes icon on the far right to review any order notes. To fix up any information, click the Order ID, then click Update to make changes and resubmit.   When the port has completed, the numbers will be shown as Activated and the order status will move to Closed.   In the example below, the first order in the list is a TF port order. These orders do not have the activation or other statuses to view. The second oder is a DID order:     NOTE: When your numbers complete the porting request, they will be added to your number inventory and assigned to the Trunk Group or Route Label you designated as the Default. Go to the section on Editing Existing Numbers to see how to change the trunk group, add E911, add Calling Name or other options you can set on these numbers.   Orders   Orders is the second option under the Order Details heading and displays all completed orders related to your SIP trunking services. Click anywhere on a row to expand the order and view the order information.   Bulk Update   You may need to change a large amount of numbers at once. Making these changes individually can quickly become time-consuming and error-prone, so we’ve developed a Bulk Update option for processing bulk changes.   Bulk Update   Look for the Bulk Update option under the Bulk Update menu heading:     The process begins by selecting Download CSV and entering your email address; it will use the account email by default, but this can be changed.   You’ll receive an email with a CSV document with your organization's numbers and settings. The CSV file will contain many of the options you see when you individually edit a number.   The first columns are for reference: DID (this applies to TF as well) RATECENTER (not applicable to Toll Free so this will be blank) STATE (not applicable to Toll Free so this will be blank) DID_TYPE (either TF or LC). Do not change these values since these are used to identify exactly which number you are changing.   The next columns are in groups and let you change the following: Outbound Calling Name OUTBOUND_CALLER_NAME_ENABLED - Y/N OUTBOUND_CALLER_NAME_ENABLED (enter the up to 15 character name you want for the outbound caller name (CNAM) E911 E911_ENABLED (Y/N) E911_EMERGENCY_CONTACT E911_STREET_NUM E911_STREET_NAME E911_CITY E911_STATE E911_EMERGENCY_RESPONSIVE_LOCATION E911_ZIP_CODE INT_CALLING_ENABLED (used to enable inbound for a number if allowed - Y/N LOCATION - (Billing Location Name) TRUNK_GROUP (Trunk group name if a Local Number (DID) - blank otherwise) ROUTE_LABEL (Route label name if a TF number - blank otherwise) Note that when you download this file, it will contain all of your current numbers. If you only want to apply changes to certain numbers, delete the rows for all the numbers you don't want to change and only import the rows of numbers you do want to change.   Once done, return to the dashboard and select Upload and Validate. After validation has been completed, you will then click Update to process all requested changes.   History   You can view all previous bulk updates by selecting History under the Bulk Update menu heading.   Account   The Account menu heading contains several options to manage users, monitor usage, view bills, and create support tickets.   User   The User menu allows you to create additional users at your company that you may want to help manage your account. Select Users under the Account menu heading to view all active users. To add users, click Add New User in the upper right:     Click + Add New User to invite a new user to view the dashboard. Check the Admin Access box if they will require administrative access to help managed the account; otherwise, leave it unchecked to provide read-only access. Select Send Invitation once complete.     Selecting an existing user will provide a similar pop-up to allow you to modify the user’s email address, name, or change admin access rights. Modifying an existing user also includes a Deactivate User option.     Call Logs   All calls made through our SIP trunking services are logged. You can view completed calls by selecting Call Logs under the Account menu heading. Select the calendar to create a custom date range and click Apply. You can also input From Number and/or To Number to view calls specific to those numbers. Finally, click Search to have results displayed on the page, or select Download CSV to receive a CSV file with the requested data:     ... View more

If you experience any  issues with your SSO Configuration or have any questions not covered by the FAQ or want to suggest feature enhancements - please reach out to the same Sinch support channel you initially engaged with to gain access to Sinch ID SSO - Sinch Customer Support Process. ... View more

To share access to the Sinch ID SSO Configuration with other individuals in your organization, log into Sinch ID and click the Domains option under SSO Configuration in the left navigation menu. The Domains page is displayed:     Click the Manage button corresponding to the domain you wish to share access with. The Domain Details page for that domain is displayed:     Select the Domain Owners tab. This tab allows you to invite other users to manage your SSO settings.   Important Note: This has no bearing on users being able to sign in with your IdP - users added, removed, and managed here only pertain to SSO configuration within Sinch ID.   To add a new user, click Invite Domain Owner and providing the user’s email address. The added user will not receive a confirmation email. They will need to refresh Sinch ID and they will be able to see the SSO Configuration options in the left navigation menu.     How do I revoke access to the Sinch ID SSO Configuration with other individuals in my organization?   Users may be removed by clicking on the dropdown to the right of their entry in the All owners table.   There are no roles for Domain Owners, so ensure that you share access carefully. An owner cannot remove themselves, but other owners have full access and may remove any other owner, including the owner who invited them. ... View more

To provide your SAML configuration log into Sinch ID and click the Domains option under SSO Configuration in the left navigation menu. The Domains page is displayed:     Click the Manage button corresponding to the domain you wish to configure. The Domain Details page for that domain is displayed:     This page displays details related to the selected domain. To provide your SAML information, click Configure Enterprise SSO. The SSO configuration screen is displayed:     At a minimum, you must provide a Sign in URL and a Signing Certificate.   Other metadata you may require is provided in the Connection Info section and the copy icons to the right of the fields allow you to easily copy these strings.   The Advanced settings section allows you to provide more robust signing parameters, specify a protocol binding, and allow IdP initiated sign-ins.   Once you have entered your settings click Save in the bottom right, to commit your changes:     Please note that they may take up to 30 seconds to take effect.   Now that your configuration has been saved, you will have the option to download a copy of the XML metadata for your configuration:     Click Download XML to download a copy of the XML metadata for your configuration.   Once you're done, click the Go back… link at the top of the page. The Domain details page is displayed and the status of your domain has changed to Configured, showing that you have provided your configuration and are ready to enable SSO:       How to enable SSO?   Once you've provided your SAML configuration and your domain status is showing as Configured, you will see a new toggle in the Available connections section titled Enterprise SSO. Toggling this on will allow your users to authenticate via SSO: The Username and Password toggle is provided as a fallback and uses Sinch ID, but you may disable this option if you wish.   Congratulations! You have now configured and enabled SSO, and users with the given domain will be directed to your IdP.     How do I disable SSO?   Switch the Enterprise SSO toggle to the off position: Users will no longer be directed to your IDP. ... View more

Note: Before you can view your domain details you will need to enroll with SAML.   Once enrolled with SAML, when you next login using your Sinch ID you will see a new item on your left navigation menu, titled SSO Configuration. Click the Domains option. The Domains page is displayed:   This page contains a domain entry that will match your email address' domain. To request a different domain, or multiple domains, contact Sinch support.   Note: Adding or removing domains using the UI is currently unsupported.   The Domain Statuses panel on the left, is comprised of two states: Verified - means you have reached out to support, your domain has been added and is ready for SSO configuration. Configured - means you have provided the necessary information in order to activate SSO, and your users will be able to sign in using your chosen identity provider. To show the details for a domain and to configure SAML, click the Manage button corresponding to that domain.   Next Steps Learn how to provide your SAML configuration and enable SSO. ... View more

To access Sinch ID SAML during this pilot phase, please reach out to Sinch support clearly explaining your requirements.   Once you have been given access you can follow the simple steps outlined below to setup SAML:   Next Steps: Step 1 - View your Domain Details Step 2 - Provide your SAML configuration Step 3 - Enable SSO ... View more

Sinch has a new single sign-on login experience that will allow you to seamlessly login to any existing Sinch services that you may use - Learn more about Sinch ID.  ... View more

How to contact support   For any support issues related to number purchasing or other issues, select Support on the left-hand side of the screen. Our support number is on the screen for you to call in and get phone support over the phone, or you can create a support case by clicking Create Case.  Provide as much detail as you can about the issue you are experiencing.   Existing support cases will show in the portal so you have a complete history of all cases you've opened. When you call in for support, a case will be opened for you by the support team, and this will also show in your portal:     For urgent issues, our support number is 1-866-629-8200, option 1.  ... View more

This guide explores all the features of your Sinch Calling for Zoom Phone portal for managing your account.   Sinch Calling for Zoom Phone Administration Portal   Sinch Calling for Zoom Phone is a Bring Your Own Carrier (BYOC) solution that enables clients using the Zoom PBX functionality to choose their own carrier for the Zoom Phone portion of that service. Zoom phone is a softphone within the Zoom PBX that allows users to call to the PSTN (Public Switched Telephone Network). You can order new numbers (both DID and Toll Free) for PBX Applications such as Auto Attendants and/or User assignment(s).   This user guide will demonstrate how to navigate and use the features of the Administration Portal, including ordering new numbers and synchronizing new or ported telephone numbers to your Zoom PBX for use with Zoom Phone or Zoom PBX applications.   All new users will receive an email with a link to the portal. Upon first access, you will be asked to create a password to activate your account. The initial user can then add additional administrators to the portal which will be covered later in this document.   Dashboard View   The initial landing page for the Administration Portal shows a dashboard view with the amount of both Local Numbers and Toll Free numbers currently on your account:       Authentication Menu   Click on the Authentication menu to setup and manage linking your Sinch Calling for Zoom Phone Administration Portal to your Zoom account. Zoom uses this authentication to secure communications between both the Sinch platform and the Zoom PBX for adds, moves and changes as it relates to the telephone numbers in your inventory. This authentication periodically expires to help keep your account secure. If the authentication has expired, click on the “Refresh” button to refresh the authentication token. As long as the authentication remains valid, you can continue to other sections or the portal to complete any other actions:       Numbers   This next section will address the ordering of new numbers and synchronizing them with the Zoom platform for use.   Click on “Numbers and Locations” to reveal the list of current telephone numbers assigned to the account. To order new numbers, click on the “Add Numbers” button in the upper right corner of the screen:     Within the add screen you will have the ability to search through the Sinch inventory and filter numbers based on Postal Code, or City and State. This tool allows you to order both Local Numbers and Toll-Free numbers as well as searching for Vanity numbers to match your criteria:     A quick search of postal code 80112 reveals all the available numbers in the Sinch inventory that matches. Select the number(s) by selecting the check box next to the desired number(s) then click “Buy Numbers” to purchase them:     Now that the numbers have been purchased, return to the “Numbers and Locations” screen to synchronize the newly purchased number(s) with the Zoom PBX. Click the “Sync To Zoom”.:     This will take a few moments to complete. Once completed successfully the numbers will be available in the Zoom platform for assignment and usage.   Locations   The next section will address adding additional locations. Adding a location, though not required, will be helpful as an administrator to keep the appropriate inventory organized if you have multiple locations. It will also aid in separation of billing based on location assignment of the telephone numbers.   Click on “Add Location” to begin adding your locations. The first location is established based on the order submission from the sales team:     Next, fill out the form with the correct service address information, then click Validate:     Select OK to confirm the address: Next, select Add to add it to your list of validated locations: The new location will now be available to assign telephone numbers to:       Number Management   This next section will go over the options available for individual numbers such as assigning a number to a location or enabling International calling for a specific number.   Click on numbers and locations to reveal the list of numbers in your inventory:     Next select the number to activate features or assign to a location:     Here you can update location information, outbound Caller name or enable International Calling abilities if enabled. In this example, we will update the location for this number. Select the drop down box and select the desired location:     Next click “Update”:     The number will now be listed under the newly selected location:       Number Porting   This next section will go over “port-ins”. Porting is the process of moving the number from your existing carrier over to Sinch for use with Zoom. Once you have the list of numbers compiled and are ready to schedule a port-in click port-in orders on the left hand side of the screen then select “Create Order”.    There is a 250 number limit to port-ins through the portal. If you plan to port more than 250 numbers at a time, that would be handled through the Sinch bulk port process. Please engage with your project manager or the support team for assistance for bulk line number porting (LNP):       On this screen you can download the .csv file to add the numbers to the order or enter the numbers individually on the right-hand side of the screen. Once you update the .csv file with the list of numbers, browse to that file on your computer or drop and drag the file into the field where it is stated to upload the file:     This example will show a single number port-in. Enter each desired number in the “+Add TN”:     Next selclickect Validate TN to check that the number(s) are available for porting. Click Port-in TNs to begin creating your port order:     Verify the list of numbers and provide the necessary information required for submission of the port. You will need to complete the “Order Template” section by selecting a date and time, and time zone you would like the port to occur:     You will also need to provide the BTN (the main telephone number your account is tied to) and basic account information regarding your previous carrier’s account. This information can usually be found on your bill copy:     Choose the number(s) to use with this account information and click the arrow to move them to the right panel. You can use ctrl-click or shift-click to multi-select numbers from the list on the left:       Once completed, click Next. Verify the information shown and then complete the port-in order. You will then receive an email along with the order details and continue to receive notifications emails during order processing. You can also review the order status at any time by clicking Port-In Orders on the left hand side of the screen and click on the order for status:     You can select on the order number to expand for further details. This will show the desired due date, FOC (firm order commitment) date and losing carrier notes if available to track your order and prepare for impending order to complete:       Orders   All basic order information and status will show in the “Orders” screen as well. Select “Orders” on the left-hand side of the screen for the list of orders in progress and history of completed orders. Clicking an ID will provide more details on what was in that order:       Bulk Updates   The next section will cover bulk updates. Bulk updates allow you to make changes to multiple numbers at once, saving you time on repetitive tasks you may need to perform regarding your numbers like activating them for international calling. Click the Bulk Update menu. Click the Download CSV button to retrieve a CSV file containing a list of your current phone numbers and associated fields available for manipulation. Note that the CSV file will be emailed to you:     In the email, click the Download button to retrieve the generated CSV file. Once downloaded to your computer, open the file to view/change the parameters you wish to update. You can also delete any rows of numbers you don't want to change and only upload a CSV with rows that include changes. It's not necessary to re-upload the entire list of numbers:     Once you have made the desired changes it, save it to your PC. Then return to the portal and select Upload and Validate or drag and drop the file into the area where it is stated as such. Upload and validate will take you to your files, select the proper file then click Open.    The system will validate the file and report a success or failure. Assuming it is successfully validated, simply click the Update button to initiate the bulk upload changes. This bulk changes may take a few minutes to complete and are done in the background:     To check on the progress of the update, click on History on the left-hand side of the portal, then find the correct file and click Details to see the progress:       Account Administration   This final section will address the addition of users for portal access, call logs, billing and support.    Users To add additional administrators for your organization, select User on the left-hand side of the screen. To add a new users click Add New User:     Add the desired users email, first and last name along with checking the box for admin and/or billing contact to add them to the list of allowed users to this portal, then click Send Invitation.  They will receive an email invitation to log into the system. The user designated as the Billing Contact will receive a monthly invoice email:       Call Logs   Click on “Call Logs” on the left-hand side of the screen to view you current call history:     You can use filters to select date ranges, from number or to number based on a specific call you are looking for or an entire list of calls for a specific range of time, day, week, or month(s):     Select Search to see it on the screen or click Download CSV to save it to a CSV file on your computer:       Billing   To review your monthly bill, select Billing from the left-hand side of the screen. Then select the download button under actions to view and download your monthly bill statement:       Support   For any support issues related to number purchasing or other issues, select Support on the left-hand side of the screen. Our support number is on the screen for you to call in and get phone support over the phone, or you can create a support case by clicking Create Case.  Provide as much detail as you can about the issue you are experiencing.   Existing support cases will show in the portal so you have a complete history of all cases you've opened. When you call in for support, a case will be opened for you by the support team, and this will also show in your portal:       Removing the Integration   To remove the integration between Zoom and Sinch, please follow the support process above to submit a case. Our support team will coordinate the removal of the integration with you. Once the integration is removed, follow these steps:   Removing the App Login to your Zoom Account and navigate to the Zoom App Marketplace. Click Manage >> Added Apps or search for the "Sinch" app. Click the Sinch Voice for Zoom Calling app. Click Remove. ... View more

Short guide to getting started with the Sinch Calling for Zoom Phone portal   It's easy to get started - just find us in the Zoom App Marketplace.   All Zoom phone users who wish to engage with Sinch for their telephony provider must go through an onboarding process. To start that process, search for "Sinch Calling for Zoom Phone" in the Zoom App Marketplace and click on Add:     This will direct you to information about our product offering. Scroll to the bottom of the page to the "Talk to an expert" form. Fill out the required information to get started:     Once your information has been submitted through the web page the Sinch sales team will contact you to design and approve a sales order to submit for order processing. Upon finalization/submission you will receive an email invitation for onboarding to Sinch Calling for Zoom Phone. Once your order is processed, you'll receive an email invitation to create your portal account.   Step 1:  Getting Started in Sinch Portal    All new customers of Sinch will go through an onboarding process. Once that process is complete, the primary user will get an email inviting them to join the Sinch Calling for Zoom Phone Administration Portal. Click the Login to the Portal button in the mail to be taken to the main login page. On first entry, you'll be asked to create your password in order to activate your account:     Once complete, log into the portal using your email address and your new password.   Step 2: Authenticating with Zoom   To associate your zoom account with Sinch Administration Portal, users will need to Authenticate using the Zoom credential. Once authenticated, the accounts will remain connected through an OAUTH connection. As numbers are ordered, they will be added to Zoom account right away. They are fully provisioned and ready to be assigned and used within the Zoom portal:     By clicking on the Authenticate button, the system will redirect to Zoom and prompt you to enter you Zoom username and password. This should be a Zoom administrator on your Zoom account. Any 2FA/MFA associated with your Zoom account will also occur:     Once complete, the Sinch Customer portal will show the authentication is valid, the day it was last updated and who completed it. The Authentication will expire periodically and must renewed:     See the Sinch Calling for Zoom Phone Administration Portal User Guide for more information on how to add numbers and manage your account.  ... View more

Experience seamless collaboration with Sinch Calling for Zoom Phone   Sinch Calling for Zoom Phone is a cloud-based solution that elevates business communication with high-quality audio calls and seamless centralized management. It offers flexible number options, comprehensive calling services, and enhanced caller ID, making it perfect for both small businesses and large enterprises. Enjoy effortless scalability and reliability, all through an easy-to-use self-service portal.   Transform your communication with Sinch Calling for Zoom Phone   Let go of the constraints of traditional phone systems and embrace the future with our comprehensive cloud-based solution. Sinch Calling for Zoom Phone is designed to elevate your communication experience. With Sinch’s PSTN voice solution and custom portal, you can enjoy centralized management, high-quality audio, and enterprise-grade reliability. Whether you're a small business or a large enterprise, our solution scales effortlessly to meet your needs.   Local and toll-free numbers Our powerful search engine and extensive number inventory makes it easy for you to find the best number — discover local numbers based on area code, prefix or specific line numbers as well as vanity or random numbers for toll-free.     Calling services Calling services include outbound, inbound, toll-free calls, and international long distance.   Numbers and porting Order numbers in our self-service portal from Sinch's extensive database or port numbers from your previous provider.   Caller ID CNAM lookup is included on each phone number and presents the callers’ name.     Maximize efficiency and performance with Sinch Calling for Zoom Phone   Discover the unparalleled benefits of Sinch Calling for Zoom Phone. Enhance call quality, reduce costs, and enjoy superior reliability and coverage.   Streamlined administration Easily order, port and manage phone through our customer portal.   Superior quality Enhance your team's productivity and customer satisfaction with reliable and high-quality communication.   Cost effective Affordable voice calling.   Effortless scalability Scale your communication needs effortlessly as your business grows.   Exceptional reliability and coverage Enjoy the most directly interconnected voice network in the U.S. with fully geo-redundant interconnections.   Enhanced features Inbound caller ID with robocalling detection. ... View more

Meeting Developer needs are important to Sinch. You have an opportunity to provide your honest feedback about your experience onboarding and using our SDK's through a short survey.   There are fewer than 10 questions and the survey shouldn't take more than a few minutes to complete. All answers are anonymous unless you choose to add your name, email address and company name at the end of the survey. Our goal is to provide an easy and frictionless experience. Thank you in advance for your time and feedback! Access the link to complete the survey: Developer Feedback Survey.   ... View more

Meeting Developer needs are important to Sinch. You have an opportunity to provide your honest feedback about your experience onboarding and using our SDK's through a short survey.T   There are fewer than 10 questions and the survey shouldn't take more than a few minutes to complete. All answers are anonymous unless you choose to add your name, email address and company name at the end of the survey. Our goal is to provide an easy and frictionless experience. Thank you in advance for your time and feedback! Access the link to complete the survey: Developer Feedback Survey ... View more

How to handle your number inventory, order new numbers, and understand compliance Number Inventory The number inventory allows you to see all the phone numbers that are associated with your account and purchase new numbers. If you asked us to port your numbers, or you want to buy new numbers, the number inventory also shows you which numbers are assigned to which users or groups and their compliance level. To access the number inventory, click on the company name and select Number Inventory, for example:   Purchasing numbers   To purchase a phone number, click the BUY A NUMBER button on the top right corner. The Numbers Inventory page is displayed:    A couple of things to note here:  You can select to buy more than one number at a time. However, all of the numbers that you buy in a single purchase will have to be in the same area code.  The Area Code checker will run immediately and let you know if we have numbers available in your requested area code.  While you can up the compliance of the numbers here, you can also adjust this later.  If you choose to purchase multiple numbers, then the application will attempt to purchase the quantity of numbers available so long as they are available. If your complete quantity is not available, we will purchase as many numbers are available!  Numbers are purchased in real time and are active and available immediately. Compliance   You can set your fax lines in the application to be used in a HIPAA compliant setting. Utilization of this feature should follow the guidelines implemented by your Security and Compliance Officer.) Selecting “Compliant” means that: Faxes that are received to a that number will trigger an email without an attachment Attachments from compliant fax lines will not be stored in the application Attachments on received faxes will be removed after a specified amount of time. A non-compliant fax line on the other hand will allow you to see an attachment on a “fax received” email and the application will not remove the files from received faxes:   ... View more

Creating and managing users Creating a new user In order to invite an individual to the App, an account must be created for them. When inviting a new account, you can assign them one to one of three role types: Admin, Manager or User “(see next page for a further explanation). As soon as you fill the individual’s information in, you will be able to assign them a fax line (direct lines that only they can access and/or group lines that various people can access). Assigning number and group doesn’t have to occur during at this step and can be edited at any time for any existing account. To add a new account, click the organization name dropdown in the header navigation and select the “Accounts & Groups” page.   Click the +New Account button which will open the stepper:   Fill in the first name, last name and desired email address. The email address must be valid and not already in use by another account. Select the level on access from one of the following role types: user, manager, admin: User: a user is the most basic level of the three. It allows the account user to send and receive faxes from their phone lines. This account type can access any fax on their dashboard for reviewing, and they can also edit their profile. Manager: a manager role, like the user role, has full access to the dashboard and its various functions. On top of that the manager will see a company name dop down menu at the top on their page which allows the manager to add and edit accounts and groups, departments and the number inventory. Admin: an admin role is a super-user role in the application. The admin can do everything the manager can, and on top of that had access to the admin log and the fax log which both track all account related activities across the company. Use the following table as a reference on role types:   Once the desired role type was chosen click NEXT:   The Add Fax Lines section allow you to assign numbers to the account, either by adding them to a group line or providing them with their own direct line. Click on the Fax Line Type dropdown to select one of these options:   If you select Direct Line, you will be given the option to select a number from your inventory (if available) or to purchase a new number in a specific area code. When purchasing, the actual number will be assigned when the form is submitted at the end of the flow. Select whether you would like the line to be compliant or noncompliant. If you select Group Line, a second dropdown field will then appear to choose an existing group. If you need to create a new group, you can exit the flow to go make it or you can complete the flow, create the new group later and add the account at that time.   If you would prefer not to assign a number to the account at this time, click Skip This Step in the upper righthand corner. As mentioned before, you will be able to edit this account as soon as it exists.   After selecting your line type (in this case I added two lines – one direct and one as a group) and filling in the fields, click Add. The details will appear on the right side of the screen. Since I don’t have a 253 number in inventory I am purchasing the number here. Once I submit my order a 253 number will be purchased, immediately activated, and assigned to this account:   If you would like to add any additional numbers, use the empty dropdown to select the next line type and complete the flow. Repeat the process until all desired numbers and groups have been added. Review the summary, if necessary, use the back button to edit text on previous pages and click the trash can icon to remove unwanted numbers. Otherwise, click Submit.   Completing the flow will purchase any new numbers and send an invite to the entered email. Watch for the popup that confirms the account has been created. ... View more