02-27-2020 03:36 PM - last edited on 12-09-2021 06:33 AM by Niina_P
02-27-2020 03:41 PM - last edited on 11-18-2021 04:39 PM by John_Burton
Sinch Contact Pro includes a Supervisor Dashboard, which is a web-based standalone application designed for contact center team leaders and supervisors.
It shows what is going on right now in the contact center, and what happened since the start of the day. Not only does it provide a graphical representation of today's conversations, Supervisor Dashboard also enables changing agents’ queue assignments and skill levels in real-time.
Sinch Contact Pro additionally provides comprehensive historical reporting on queues, agents, service levels, and much more.
Learn more about Sinch Contact Pro.