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How does Sinch Contact Center manage faxes?

Sinch recommends handling faxes in Sinch Contact Pro as e-mail attachments. We suggest using a third-party fax service capable of receiving faxes and creating e-mails with faxes attached. These e-mails are then routed to agents via queues in Contact Pro.


Note: It is possible to configure if agents, who are busy with an email, can receive additional emails, web chats, or calls.


Learn more about Sinch Contact Pro.

Johnnie Wilkenschildt, Director Contact Center Business Development, Sinch