How can an agent working on chat get help from a colleague?
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02-27-2020
07:14 AM
- last edited on
12-09-2021
07:15 AM
by
Niina_P
Communication Panel in Sinch Contact Pro makes it possible for agents to transfer chats to another agent or to a queue, if needed. An internal directory displays who is currently available so agents can make the best choice. While on an active chat, agents can also consult with a colleague via chat.
Learn more about Sinch Contact Pro.
Johnnie Wilkenschildt, Director Contact Center Business Development, Sinch
Labels:
- Labels:
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Chat
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Cloud
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Communication Panel
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FAQ
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On-Premise
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