Yes, Contact Pro allows you to create reply templates (also known as "canned responses" or "snippets") with predefined texts that can be easily sent in chats (including live Web chat, SMS, and messaging apps), saving agents from a lot of typing. By the way, reply templates also work with e-mails to make it quick and easy to compose a new e-mail or email reply. Check out this video to see Reply Templates in action!
Learn more about Sinch Contact Pro.
Johnnie Wilkenschildt, Director Contact Center Business Development