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What new Sinch Contact Pro features would you like to see?

John_Burton
Moderator
Moderator

Hello Sinch Contact Pro customers and system integration (SI)  partners. As we move forward toward the end of 2022 and the Holiday Season,  we wanted to check with you -- our valuable customers and implementation partners -- to see which new product features and capabilities are on your Christmas wish list for 2023?

  • Does your organization have a need to run Sinch Contact Pro on mobile devices such as tablets to enable non-traditional contact center users (perhaps retail store employees) to respond to customer chats, SMS, or WhatsApp messages from a mobile device?
  • Are you looking for advanced AI capabilities to help increase agent efficiency and provide a better customer experience -- such as auto-proposing relevant email and chat reply templates?
  • Are you using other BI tools than SAP Business Objects and/or SAP Analytics Cloud (SAC) such as PowerBI or Tableau and want to view your Sinch Contact Pro reporting in these other tools?
  • Would you like integration with Microsoft Teams in order to more easily transfers customer conversations from the contact center to back-office professionals?
  • Do you have other wish list items that you'd love to see added to Sinch Contact Pro? 

Let us know! 

 

John Burton, Senior Director Product Management
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