Hi, Got a question just to clarify a thing or two regarding Preferred Agent: Does the "requiredAgent" subdirectory in the GET response become visible only with e-mail contacts? If it finds an agent. Do I understand correctly that the Preferred Agent ...
Hi, I got a question regarding the setup, because the manual is quite abit confusing. The manual itself is here:https://docs.cc.sinch.com/onpremise/fp18/system-configurator/en/oxy_ex-1/common/iut1623149677632.htmlThe confusing parts are: "IP Address ...
Dear all, I've updated some DEV systems to FP18 and I noticed that I can still see the version of FP17 that the system had before. 7.0.17.0 -> Upgrade to FP18 -> Version in CP: 7.0.17.0 7.0.17.5 -> Upgrade to FP18 -> Version in CP: 7.0.17.5 Any one e...
Hi together, I got a lot of questions about how to check and listen to voicemail using the Communication Panel. In CDT you have an notification icon about new VoiceMails at personal or queue level where the agent has access rights. I didn't find anyt...
Hi, Is there any information when will Windows 11 be supported for Sinch Contact Pro on-premise? Kind regards, Alder
Greetings, Could anyone please advise, what kind of access rights to I need to give to a user that can successfully log in to this URL - https://ECF_VU/AdhocPromptUI/index.html Even my admin account with alot of rights is unable access this page. Aft...
Hi, I'd like to know if this is intentional. The thing is, if you have a task with an attachment with the status "Handled" and use DELETE method on that task, it changes the file name in the key "path" of the attachment. At first it is the ID of the ...
Hi, how many (max value) simultaneous calls can be recorded using one MRS component? There is discrepancy in the documentation (on-prem) - in one place we have 400 and in another place 800 simultaneous calls. BR, Piotr
Hi, I was looking over the documentation and couldn't find a way to change the CallResult in a specific customer in a specific campaign over API. I can olny use Delete to completely remove a customer from a campaign. That is not my intention. It woul...
Hello, Got a question regarding sending attachments via Chat window. I've onfigured a Chat with the Visitor Chat Configurator. I drag and drop a file into the Chat window. It takes some time to "upload" the file (depending on the file size). After it...
Hi, it seems hunt group mode in Communication Panel does not work as it should for call queues (in CDT it is ok). As I correctly understood documentation it should be possible to select (on a picklist) an any call waiting in a queue and answer it. Am...
Hi, I have a question regarding this kind of setup. We have a test SBC license with 3 WebRTC sessions. Our main issue with this is that when ever the 3rd agents logs into Communication Panel and registers in the SBC, it will kill all the previous ses...
Hi, In Sinch Documentation about the Online Monitoring app, it specifically mentions to use Internet Explorer. Is support for Chrome and other browsers in the roadmap? Most companies are avoiding to use IE due to security concerns.
Hi, Is there a way to change the system default voicemail greetings for the whole system in Sinch Contact Pro cloud? In the documentation, the way presented is to record a new greeting by dialing the voicemail box number to record a new greeting. Nor...
Hi Guys, can I find somewhere a list of compatible USB headsets (or preferred producers) for Sinch Contact Pro Communication Panel? BR, Piotr