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Forum Posts

Preferred Agent info via ../RI/rmi/contacts

Hi, Got a question just to clarify a thing or two regarding Preferred Agent: Does the "requiredAgent" subdirectory in the GET response become visible only with e-mail contacts? If it finds an agent. Do I understand correctly that the Preferred Agent ...

aldets by Frequent Contributor
  • 929 Views
  • 1 replies
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Resolved! External Outgoing Mail Server with OAuth

Hi, I got a question regarding the setup, because the manual is quite abit confusing. The manual itself is here:https://docs.cc.sinch.com/onpremise/fp18/system-configurator/en/oxy_ex-1/common/iut1623149677632.htmlThe confusing parts are: "IP Address ...

aldets by Frequent Contributor
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  • 2 replies
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Resolved! Check and Listen to Voicemail via Communication Panel?

Hi together, I got a lot of questions about how to check and listen to voicemail using the Communication Panel. In CDT you have an notification icon about new VoiceMails at personal or queue level where the agent has access rights. I didn't find anyt...

Resolved! Ad-Hoc Prompt Management

Greetings, Could anyone please advise, what kind of access rights to I need to give to a user that can successfully log in to this URL - https://ECF_VU/AdhocPromptUI/index.html Even my admin account with alot of rights is unable access this page. Aft...

aldets by Frequent Contributor
  • 2823 Views
  • 1 replies
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Resolved! /RI/rti/tasks/{id} method DELETE changes attachment name in "path"

Hi, I'd like to know if this is intentional. The thing is, if you have a task with an attachment with the status "Handled" and use DELETE method on that task, it changes the file name in the key "path" of the attachment. At first it is the ID of the ...

aldets by Frequent Contributor
  • 3223 Views
  • 2 replies
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MRS - calls recording

Hi, how many (max value) simultaneous calls can be recorded using one MRS component? There is discrepancy in the documentation (on-prem) - in one place we have 400 and in another place 800 simultaneous calls. BR, Piotr

Resolved! Outbound Campaign Interface API

Hi, I was looking over the documentation and couldn't find a way to change the CallResult in a specific customer in a specific campaign over API. I can olny use Delete to completely remove a customer from a campaign. That is not my intention. It woul...

aldets by Frequent Contributor
  • 5762 Views
  • 5 replies
  • 1 kudos

Resolved! Sinch CC On-Premise Chat attachments

Hello, Got a question regarding sending attachments via Chat window. I've onfigured a Chat with the Visitor Chat Configurator. I drag and drop a file into the Chat window. It takes some time to "upload" the file (depending on the file size). After it...

aldets by Frequent Contributor
  • 3872 Views
  • 3 replies
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Hunt Group mode for call queues in CP

Hi, it seems hunt group mode in Communication Panel does not work as it should for call queues (in CDT it is ok). As I correctly understood documentation it should be possible to select (on a picklist) an any call waiting in a queue and answer it. Am...

AudioCodes Test license SBC and Sinch CC On-Prem FP17

Hi, I have a question regarding this kind of setup. We have a test SBC license with 3 WebRTC sessions. Our main issue with this is that when ever the 3rd agents logs into Communication Panel and registers in the SBC, it will kill all the previous ses...

aldets by Frequent Contributor
  • 2744 Views
  • 2 replies
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Online Monitoring for non-IE Browsers

Hi, In Sinch Documentation about the Online Monitoring app, it specifically mentions to use Internet Explorer. Is support for Chrome and other browsers in the roadmap? Most companies are avoiding to use IE due to security concerns.

parkerr by Contributor
  • 9127 Views
  • 10 replies
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Change default voicemail greetings

Hi, Is there a way to change the system default voicemail greetings for the whole system in Sinch Contact Pro cloud? In the documentation, the way presented is to record a new greeting by dialing the voicemail box number to record a new greeting. Nor...

parkerr by Contributor
  • 3858 Views
  • 3 replies
  • 0 kudos