aldets
Frequent Contributor
since
12-16-2020
11-18-2024
User Statistics
- 53 Posts
- 0 Solutions
- 15 Kudos given
- 15 Kudos received
- Sinch Community
- About aldets
10-09-2024
11:29 PM
Hi Jukka, Well, I'd be more than happy, if you'd tell me that this IcedTea-Web thingy is not recommended or supported so that I can go to our IT people and tell them to stop with this nonsense 😁 . As I sayd, I'm not proficient in Java at all. Tried to troubleshoot it abit, but all I get, is that the XML is malformed. I highly doubt it, because it is working with OWS. Kind regards, Alder
... View more
10-09-2024
09:45 PM
Hi, Asking this just out of curiosity. https://community.sinch.com/t5/Contact-Pro/Discontinuation-of-Java-8-support/m-p/11160 In the above article it is shown how to start using Azul Zulu Java with OpenWebStart. Done that, and everything works and we've been using it with great success. Now, out internal IT has come to as and told that the corporate policy says that OpenWebStart is a no-go. But IcedTea-Web is allowed and that we can use that. Well, installed it, I think I configured it correctly, tried to open System Configurator, but got an error, obviously. I'm not proficient in Java, but basicly it is saying that it has trouble to parse the XML. So the question is, can IcedTea-Web even be used for opening System Configurator or I can tell the companies IT guys to go away with that nonsense? As said, with OpenWebStart it works like a charm. Kind regards, Alder Tsvetkov Contact Center Solutions Expert
... View more
10-03-2024
02:30 AM
That is some excellent news. Unfortunetly we are the ones who use On-Premise. So looking at the previous Cloud functionality inclusion in On-Prem one could deduct that perhaps the first release might even be in FP21? And with even more functionality in FP22? Overall, looking forward to it. Alder
... View more
10-03-2024
12:37 AM
Hi, I was wondering, if a mobile app development for Sinch Contact Pro might be in the backlog? Actually a while ago we were asked by Sinch if we were interested in this. Well, over the past year, more and more customers are asking for it or are putting it in their procurements. I've tested CP on an Android phone with Chrome app and it works, but there are issues I'm sure a proper App would solve. Kind regards, Alder Tsvetkov Contact Center Solutions Expert
... View more
06-09-2024
09:16 PM
1 Kudo
Hi, I have a copy of the ACI documentation, quite old though and found the SetPassword query also. Haven't tested it yet. Overall if You are planning to add it to the RI stack, that would be awesome. Will look into the SOAP version for the time being. Kind regards, Alder
... View more
06-05-2024
01:30 AM
Hi wise wizards, I've searched the documents, but was unable to find any reference. Is there a way to automaticly add a "default" password for a new user that has been created into the installation? I know of atleast two ways to automate user account creation (talking abount On-Premise solution): via automatic import (legacy for me) via RCI API endpoint (preferred way) But every user account requires a password. Otherwise they can't login to Communication Panel (or CDT). Yes we are still using basic authentication for agents (user/pass). So the question is, is there a way to add a dummy password for newly created user accounts (lets say "hello1234"). My endgoal is to automate user account synchronization between two installations. One that is constantly in use (primary) and a second one that is serving as a secondary solution and takes everything over if something would happen to the primary solution. A script would regularly check the users from installation A and if needed creates the same user to installation B with the default password. Same would be if I had a fresh installation and needed to create a large number of user accounts. Would be a lot time consuming to insert the password to each account manually. Definetly would love to avoid adding the password straight to database table. Kind regards, Alder
... View more
04-17-2024
01:57 AM
Wow, that is exactly what I was after. Thank you so much. Kind regards, Alder
... View more
04-17-2024
12:42 AM
Hi, I've tried to find the answer in the documentations, read several older installation guides and training materials but have not found an answer. My question is, what are the required Sinch Contact Pro Software packages that are needed to be installed on the server via Infrastructure Administrator to be able to use the full functionality of Chats. Reason why I'm asking is that Sinch Contact Pro has evolved so much that most likely I have redundant software running that I'd like to remove, without breaking the installation. Also ECF has added alot that I believe some older software packages are duplicating. So, if anyone knows or can point me to a specific guide, what software is needed so that different kind of social media channels can be used with Chat (FB Messenger, Instagra, ECF Visitor Chat, SInch Chat etc.). I know that SMS Server is a key software to be used with Conversation API. But what about the rest (Chat Server, Chat Portal etc.)? Kind regards, Alder
... View more
01-15-2024
03:14 AM
I believe the question is, if it is somehow possible to make a POST SOAP request from the IVR, because atleast the documentation shows that a GET is possible soap:identifier[0].get('field','Not found').: Sinch Documentation As far as I know, SOAP requests usually are POST, because it uses XML message which is quite complex to be included in the GET query string. Doesn't matter if you retrieve or add data from/to the service. Alder
... View more
09-18-2023
12:14 AM
All is good and nice, but doesn't the documentation refer to Cloud version? I know that Cloud and On-Prem are alot alike, but there are functionalities that work in Cloud but On-Prem has never heared of that. Also the 23q3/23q4 updates refer to Cloud. Getting these to On-Prem might happen with FP20 or even worse FP21. Reading the documentation again I see a new product called Sinch Flows. What is that? PS: Is there a similar "Best Practice" page for On-Prem? Was unable to find it under "Operation Guide".
... View more
08-21-2023
03:05 AM
1 Kudo
Well, the preferred agent information needs to come from somewhere. For calls it is the same way, only difference that there is an IVR inbetween that does all the magic. Although, if a customer is calling for the first time ever then the IVR does nothing special, only forwards it to the queue. I'm talking here about the old PreferredAgentIvr customizer. And then the call gets allocated to the longest waiting agent. For e-mails or chats such a middleware doesn't exist. You can always build it yourself. Overall if we are talking about conversations that enter the Contact Center for the first time ever, then there needs to be something in between that decides to which agent the conversation will go. With IVR's you can make that decision, in the Customizer. For e-mails you need to make one your own. For chats - I'm affraid, it's quite impossible. NB: IF we are talking about e-mails that have already been in the system, then you can lookup Required and/or Preferred agent settings in the documentation. Alder
... View more
08-21-2023
02:04 AM
Hi, Are you talking about the first conversation that is arriving into contact center? If no, then preferred agent settings can be found in the documentations. Configurable via channel or queue. This is only for e-mails. I have not come across a preferred agent setting for chat. If yes, then I'm quite sure that there doesn't exist such a setting. Contact Center needs to have some sort of information to give the conversation to the right agent. Although, you could make a custom script on your own, that checks the inbox of an e-mail address and then makes a POST to Sinch RTI API with the "responsible" key and the AgentId as value. That should put the e-mail in the allocation/offering state in a few seconds (no queue login nor Ready state is required). Unfortunetly I'm not that familiar with chat. So can't help with that. Kind regards, Alder
... View more
07-05-2023
05:46 AM
Hi Jukka, Thanks for pointing that out. I've seen that readme.txt and I'd say that most of the variables are self-explanatory. But why not put the descriptions in the readme.txt in the first place (with a sentence or two)? I'd guess that not many would contact support because they don't use it, but still, why bother your support and waste their time if the information would already be there in the first place? Kind regards, Alder
... View more
06-27-2023
09:36 PM
Hi, I think the documentations should also be changed. For FP19 On-Premise and Cloud the documentation suggests to use @shinchchat.sinchconversation.com. For me atleast it was the reason why I contacted support and was told to use @nativechannel... instead. Also I don't think that Sinch Chat can be used with FP18. Atleast that's what support told me and the FP18 On Premise documentation doesn't have anything in it regarding Sinch Chat configuration via Conversation API. Kind regards, Alder
... View more
05-29-2023
10:43 PM
Hi, Is there somewhere a list where all or most important Communication Panel variables are described? for the .json file? For On-Premise I've seen different variations. It would be nice to see a complete list and descriptions what a variable actually does. Kind regards, Alder
... View more
User Activity
10-09-2024
Hi, Asking this just out of
curiosity.https://community.sinch.com/t5/Contact-Pro/Discontinuation-of-Java-8-support/m-p/11160In
the above article it is shown how to start using Azul Zulu Java with
OpenWebStart. Done that, and everything works and we'v...
10-03-2024
Hi, I was wondering, if a mobile app development for Sinch Contact Pro
might be in the backlog? Actually a while ago we were asked by Sinch if
we were interested in this. Well, over the past year, more and more
customers are asking for it or are putt...
06-05-2024
Hi wise wizards,I've searched the documents, but was unable to find any
reference.Is there a way to automaticly add a "default" password for a
new user that has been created into the installation?I know of atleast
two ways to automate user account cr...
04-17-2024
Hi,I've tried to find the answer in the documentations, read several
older installation guides and training materials but have not found an
answer. My question is, what are the required Sinch Contact Pro Software
packages that are needed to be instal...
03-21-2023
Greetings all, I was wondering if anyone has come up with a solution to
delete e-mails with Communication Panel? Currently the only way to
delete an e-mail with built-in functionality is with e-mails that an
agent creates on their own. With inbound e...
Kudos from
