Sinch Community

Hi,   Since we are using On-Premise only then the latest changes by CA/Browser (CA/B) Forum which will enforce Short-Lived TLS Certificates well effect us. An article for reference: Certificates Lifespan 47 days  Well, my question is, if Sinch is planning to improve the overall certificate and keystore creation for ECF and RI VU's? At the moment we cycle the keystores manually once a year, but doing that almost once a month for each customer will be time consuming. We have automated to some extent the Keystore creation, but changing them (change the alias in cacerts and restarts for the VU) are still done manually. Or are there some other alternatives?   Kind regards, Alder ... View more

Hi,   Asking this just out of curiosity. https://community.sinch.com/t5/Contact-Pro/Discontinuation-of-Java-8-support/m-p/11160 In the above article it is shown how to start using Azul Zulu Java with OpenWebStart. Done that, and everything works and we've been using it with great success. Now, out internal IT has come to as and told that the corporate policy says that OpenWebStart is a no-go. But IcedTea-Web is allowed and that we can use that. Well, installed it, I think I configured it correctly, tried to open System Configurator, but got an error, obviously. I'm not proficient in Java, but basicly it is saying that it has trouble to parse the XML. So the question is, can IcedTea-Web even be used for opening System Configurator or I can tell the companies IT guys to go away with that nonsense? As said, with OpenWebStart it works like a charm.   Kind regards, Alder Tsvetkov Contact Center Solutions Expert ... View more

Hi,   I was wondering, if a mobile app development for Sinch Contact Pro might be in the backlog? Actually a while ago we were asked by Sinch if we were interested in this. Well, over the past year, more and more customers are asking for it or are putting it in their procurements. I've tested CP on an Android phone with Chrome app and it works, but there are issues I'm sure a proper App would solve.   Kind regards, Alder Tsvetkov Contact Center Solutions Expert ... View more

Hi wise wizards, I've searched the documents, but was unable to find any reference. Is there a way to automaticly add a "default" password for a new user that has been created into the installation? I know of atleast two ways to automate user account creation (talking abount On-Premise solution): via automatic import (legacy for me) via RCI API endpoint (preferred way) But every user account requires a password. Otherwise they can't login to Communication Panel (or CDT).  Yes we are still using basic authentication for agents (user/pass). So the question is, is there a way to add a dummy password for newly created user accounts (lets say "hello1234"). My endgoal is to automate user account synchronization between two installations. One that is constantly in use (primary) and a second one that is serving as a secondary solution and takes everything over if something would happen to the primary solution. A script would regularly check the users from installation A and if needed creates the same user to installation B with the default password.   Same would be if I had a fresh installation and needed to create a large number of user accounts. Would be a lot time consuming to insert the password to each account manually.   Definetly would love to avoid adding the password straight to database table.   Kind regards, Alder ... View more