Hi,I'd like to know if this is intentional. The thing is, if you have a
task with an attachment with the status "Handled" and use DELETE method
on that task, it changes the file name in the key "path" of the
attachment. At first it is the ID of the a...
Hi, I was looking over the documentation and couldn't find a way to
change the CallResult in a specific customer in a specific campaign over
API. I can olny use Delete to completely remove a customer from a
campaign. That is not my intention.It would...
Hello, Got a question regarding sending attachments via Chat window.
I've onfigured a Chat with the Visitor Chat Configurator. I drag and
drop a file into the Chat window. It takes some time to "upload" the
file (depending on the file size). After it...
Hi, I have a question regarding this kind of setup.We have a test SBC
license with 3 WebRTC sessions.Our main issue with this is that when
ever the 3rd agents logs into Communication Panel and registers in the
SBC, it will kill all the previous sessi...
Greetings,I see that most of the discussions here are related to the
cloud version. So my question is, am I in the right community forum to
ask questions and discuss matters regarding the On-Premise version ?I
see the new features that are coming t...
I'm not saying that it's a fairy tale. I was referring to the help
documentation not the training guide. As Jukka stated, it all depends on
the configuration and hardware.If you are experiencing heavy load then
you can allways add additiononal MRS mo...
Hi, If You are referring to the MRS variables in IA, then the
documentation states the following:Maximum Number of Simultaneous
Prompts = 800Maximum Number of Simultaneous Recordings = 400So my logic
is telling me that you can play up to 800 prompts ...
Hi, Well, it's not an ideal solution but You can already do several
things with OBI and some other older functionality.Take note, since we
use on-premis version, I'm talking about the functionality that can be
found there.Campaigns can be imported au...