aldets
Frequent Contributor
since ‎12-16-2020
‎02-27-2024

User Statistics

  • 45 Posts
  • 0 Solutions
  • 14 Kudos given
  • 14 Kudos received

User Activity

Greetings all, I was wondering if anyone has come up with a solution to delete e-mails with Communication Panel? Currently the only way to delete an e-mail with built-in functionality is with e-mails that an agent creates on their own. With inbound e...
Hi, Got a question just to clarify a thing or two regarding Preferred Agent: Does the "requiredAgent" subdirectory in the GET response become visible only with e-mail contacts? If it finds an agent. Do I understand correctly that the Preferred Agent ...
Hi, I got a question regarding the setup, because the manual is quite abit confusing. The manual itself is here:https://docs.cc.sinch.com/onpremise/fp18/system-configurator/en/oxy_ex-1/common/iut1623149677632.htmlThe confusing parts are: "IP Address ...
Hi all, I'm just looking for ideas where I could look further.The thing is that for some reason all the Website VU's for every installation won't come up on a secondary node. Everything works just peachy on node 1, but whenever I move the Website VU ...
Hi, I'd like to ask, if anyone has some pointers on how to handle the situation where a customer sends more then one e-mail to the same contact center queue and where the first e-mail hasn't been answered yet. For example, customer sends an e-mail an...