since ‎12-16-2020

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  • 32 Posts
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User Activity

Hi,Got a question just to clarify a thing or two regarding Preferred Agent:Does the "requiredAgent" subdirectory in the GET response become visible only with e-mail contacts? If it finds an agent.Do I understand correctly that the Preferred Agent fun...
Hi,I got a question regarding the setup, because the manual is quite abit confusing. The manual itself is here: confusing parts are:"IP Address or...
Hi all, I'm just looking for ideas where I could look further.The thing is that for some reason all the Website VU's for every installation won't come up on a secondary node. Everything works just peachy on node 1, but whenever I move the Website VU ...
Hi, I'd like to ask, if anyone has some pointers on how to handle the situation where a customer sends more then one e-mail to the same contact center queue and where the first e-mail hasn't been answered yet. For example, customer sends an e-mail an...
Hi, Is there any information when will Windows 11 be supported for Sinch Contact Pro on-premise? Kind regards, Alder