Sinch Community

Good day,   I would appreciate some guidance on an issue we're facing.   We've installed Sinch Contact Pro FP18 on-prem on a Windows Server 2016 environment. Below are the server details:   Servers with Sample IPs - Not Actual: Application Server IP: IP = xx.xx.xx.xx DB Server (SQL Server 2016) IP:  = xxx.xx.xx.x   The CDT application (http://xxx.xx.xx.x/cdt) is currently only accessible from within the Database Server using IE11. Attempts to access it from the Application server or from an external workstation result in the status "Waiting," with no CDT logs generated in the temporary directory.   Troubleshooting Steps Taken: Following SAP Note "2723188":   Certificates correctly installed. Disabled Firewall and Antivirus on both the Application and Database Servers. Verified that IE settings are correctly configured before launching CDT We've also reviewed logs from CEM, Call Dispatcher, Connection Server, and Agent Server, but no errors or issues have been identified.   Are there any connectivity tests or specific ports we can check from the Application server or client workstations to verify that connections to launch the CDT application are not being blocked?   Your assistance in resolving this issue would be greatly appreciated. Please let me know if any further details are needed.   Regards,  Lopedius ... View more

Good day,   Could you please assist us with the following queries regarding Sinch Campaign Manager:   1. Does it provide APIs for the automatic creation of campaigns? 2. Are there APIs available for automatically creating a campaign contact list? 3. Is it possible for campaigns to use an SFTP for accessing a contact list? 4. Can a campaign be scheduled to run automatically, such as on a monthly basis?   Thanks for your attention and assistance.   Regards, Lopedius ... View more