Contact Pro
Enable comprehensive omnichannel customer service experiences
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Forum Posts

Build-in predictive queue dialer & AMD

Hi, when we use OB campaigns in predictive mode (build-in predictive queue dialer) is it possible somehow to implement Answering Machine Detection mechanism? I'm talking about SCC onprem with Audiocodes SBC. BR, Piotr

Enhance Chat Features

Chat Configrator: (showLogin) Show input fields for alias and address in the login page, so the visitor can provide them. Can I add more fields like mobile number? Can I make them mandatory fields?

abdoamni by Occasional Contributor
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Resolved! SMS Messaging

Guys, to implement SMS channel in Sinch CC can we use any SMS gateway or are we rather limited to specific SMS services only, like SMS365 or Twilio? BR, Piotr

Contact Pro outbound campaigns with SAP C4C

Hi Guys, I see the newest release of Sinch Contact Pro includes outbound campaigns management in the Communication Panel (CP) user interface. My question is: if we use the Communication Panel integrated (embedded) inside SAP Service Cloud (C4C), is a...

Resolved! E-mail subjects and history

Hi! I have some questions related to History. The documentation says "The maximum number of displayed interactions is 500, and the history can cover from one day to 4 weeks.". If there is a need to find e-mails older than 4 weeks. What options are th...