Hello guys, good morning, I would like to get a bit of your help, I want to know if it is possible to access the recordings of the voice calls that are answered by Contact Pro, if this is possible, I would like to know how I can do it?
could you specify what you mean with access? Do you mean that an agent needs to listen recording or as a integrator you would need access?
You can enable access to call recordings via rights. Once user has rights to call recordings, then you would see play recording option in Communication Panel.
I also recommend you to read documentation about the above options. Please create a ticket if you need more detailed help.