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victor_lopez
Occasional Contributor
since
05-31-2023
06-06-2023
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About victor_lopez
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Is it possible to access call recordings in Contact Pro?
05-31-2023
Hello guys, good morning, I would like to get a bit of your help, I want to know if it is possible to access the recordings of the voice calls that are answered by Contact Pro, if this is possible, I would like to know how I can do it?
Re: Is it possible to access call recordings in Contact Pro?
06-06-2023
Thanks for your great help Jukka
Re: Is it possible to access call recordings in Contact Pro?
06-01-2023
That's right, supervisors want access to agent conversation recordings to monitor and control call quality
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