Sinch Contact Pro is available via either cloud service or on-premise deployment. Most organizations today prefer to run their contact center operations in the Cloud, but some organization do still require an on-premise deployment due to e.g., govern...
Sinch Contact Pro cloud service puts a cloud-based contact center solution at your fingertips. Running alongside your business apps, or embedded in them, Contact Pro ties all your digital service channels together – across business units or around th...
Hi! I have some questions related to History. The documentation says "The maximum number of displayed interactions is 500, and the history can cover from one day to 4 weeks.". If there is a need to find e-mails older than 4 weeks. What options are th...
Sinch Contact Pro cloud service is a fully software-based omnichannel contact-center solution that enables customer service across communication channels. The solution supports phone/voice, email, webchat, SMS, and popular messaging apps. Watch the v...
Yes - Sinch Contact Pro includes real-time monitoring. The online monitoring application of Contact Pro actually goes beyond what is normally expected by a monitoring user interface: Adjustments to queues, skills, and other configurations can be perf...
Yes - Sinch Contact Pro cloud service provides call recording capability. Users are able to record phone calls at any point during a conversation. Alternatively, recording can be configured centrally for all calls or for specific queues. Call recordi...
Yes, Sinch Contact Pro can be configured to allow multiple simultaneous chats per agent, which means agents can very easily move between chat conversations by clicking the respective conversation in the 'My Conversations' list. Managing multiple simu...
Yes, Sinch Contact Pro includes an integrated IVR for self-service, survey functionality, customer identification, call allocation, and data capture. With the efforts of our partners, there is extended functionality available and productized within t...
Sinch Contact Pro (cloud service) puts a Cloud-based contact center solution at your fingertips. Running alongside your business apps, or embedded in them, Sinch Contact Pro ties all your digital service channels together - across business units or ...