Sinch Contact Pro supports most business communication channels. While some other vendors only support a couple channels (for example, voice and chat), Sinch supports all commonly used communication channels including: Telephony/voice E-mail Video Ch...
Sinch Contact Pro supports most common business languages. The Communication Panel agent-facing user interface is available in: English Chinese Croatian Czech Danish Dutch Estonian Finnish French German Hungarian Italian Japanese Norwegian Polish Por...
The Sinch Contact Pro cloud service has user-based pricing. User-based pricing is not based on named users or seats, but rather on the number of distinct users who access the system each month. Sinch Contact Pro can also be deployed on-premise for cu...
Sinch Contact Pro provides video chat in the Communication Panel using the native Web RTC functionality built into your web browser. There is no need to install any software, extensions or browser add-ons. It works out of the box, allowing website vi...
Yes, Contact Pro allows you to create reply templates (also known as "canned responses" or "snippets") with predefined texts that can be easily sent in chats (including live Web chat, SMS, and messaging apps), saving agents from a lot of typing. By t...
Yes, Sinch Contact Pro can be configured to allow agents to accept and work on multiple customer conversations in parallel. For example, an agent who is working on an email may accept an incoming customer chat and process the chat before returning to...
Sinch Contact Pro cloud service is available in most countries around the globe with only a few exceptions. Sinch Contact Pro cloud service is unfortunately not currently available in the following countries: Bahrain China Greece Russia Learn more ab...
Sinch Contact Pro can be used in conjunction with your existing telephony infrastructure (assuming your IP-PBX supports SIP trunking). It is not necessary to replace your existing PBX and/or corporate telephony system in order to utilize Contact Pro....
The Sinch Contact Pro Communication Panel provides out-of-box integration with many customer-facing business applications including: Salesforce ServiceNow SAP Service Cloud (C4C) SAP CRM SAP S/4HANA for Customer Management SAP SuccessFactors Employee...
Once you sign a contract for Sinch Contact Pro cloud service, we will immediately begin provisioning your tenant so that it is available by the contract start date. The process typically takes about 5 days. This service is included with your subscrip...
Hi Guys, I see the newest release of Sinch Contact Pro includes outbound campaigns management in the Communication Panel (CP) user interface. My question is: if we use the Communication Panel integrated (embedded) inside SAP Service Cloud (C4C), is a...
Sinch Contact Pro is available via either cloud service or on-premise deployment. Most organizations today prefer to run their contact center operations in the Cloud, but some organization do still require an on-premise deployment due to e.g., govern...
Sinch Contact Pro cloud service puts a cloud-based contact center solution at your fingertips. Running alongside your business apps, or embedded in them, Contact Pro ties all your digital service channels together – across business units or around th...
Hi! I have some questions related to History. The documentation says "The maximum number of displayed interactions is 500, and the history can cover from one day to 4 weeks.". If there is a need to find e-mails older than 4 weeks. What options are th...
Sinch Contact Pro cloud service is a fully software-based omnichannel contact-center solution that enables customer service across communication channels. The solution supports phone/voice, email, webchat, SMS, and popular messaging apps. Watch the v...