parkerr
Occasional Contributor
since ‎05-10-2021
‎06-23-2021

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Hi, We refered to the "IVR_Development_guide.pdf" where it details how to access CEM logs. However, the documentation only refers to on-prem where we need to access the files from file directories. How can we access CEM logs for cloud contact center?...
Hi, In System_Configurator documentation, there was a mention of "Examples and Template" folder where we can download sample Opt-in and Survey IVR xml files. Sinch we are using the cloud version of Contact Center, how can we get these sample IVR file...
Is there a way to trigger an event or HTTP request on completion of survey IVR from system configurator? The purpose is to update external system's survey with the Sinch survey IVR data.
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