Hi, We refered to the "IVR_Development_guide.pdf" where it details how
to access CEM logs. However, the documentation only refers to on-prem
where we need to access the files from file directories. How can we
access CEM logs for cloud contact center?...
Hi, In System_Configurator documentation, there was a mention of
"Examples and Template" folder where we can download sample Opt-in and
Survey IVR xml files. Sinch we are using the cloud version of Contact
Center, how can we get these sample IVR file...