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Resolved!
Sinch CC On-Premise Chat attachments
Hunt Group mode for call queues in CP
AudioCodes Test license SBC and Sinch CC On-Prem FP17
Online Monitoring for non-IE Browsers
Create callback request via IVR with specific call time
Add fields in Conversation screen
Default agent's queues state to "Not Joined" (Join checkbox unticked) every login
Resolved!
Sinch CC On-Premise
Outgoing emails are not identified with correct accounts in C4C
Unable to accept the call in Communication Panel
Resolved!
Supervisor Functions
Trigger HTTP request on completion of Survey IVR
Resolved!
Default reply template in email
Resolved!
Predictive Dialer setting parameters
Build-in predictive queue dialer & AMD
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