Hi All, I would like to share additional information on this topic. A
call offering scenario exists where the pop out Communication Panel is
not able to accept calls and so automatically rejects the offering. This
occurs when the user initiates the p...
Hi Piotr,Your wish to have prompt for outbound calls is now added to
feature request. In this case we likely start with inbound scenarios,
but I see that outbound is also needed. Timeline wise I'm not seeing
this as the 1st priority for coming releas...
Hi Piotr, Currently we don't have such a feature for Communication
Panel. On roadmap we have item to enable automatic agent greeting out of
the box. In short this feature would enable agent to record greetings
and configure what queues should play th...
Hi Aldets, yes, the documentation is made for cloud, but in this case
applies to onpremise as well. The changes I referred to are indeed
planned for cloud 23q3 & 23q4, which would mean that they are available
for onprem in next feature pack release. ...
Small update to the topic at this point. - In 23q3 release we are
bringing an command to define preferred or required agent for social
chats. Technically this enables an integrator to check ex. preferred
agent requirement from CRM and commanding Cont...