Sinch Community

Hi Guys,  I can confirm what Alder said. There is indeed a delay if you wish to trigger call out from server side via outbound campaigns. This due to technical processes behind the scenes.  Br, Jukka ... View more

Quick update:  FP21 testing is ongoing and we are aiming to finish regression testing before end of June. Official release may slip to 1st week of July.  BR, Jukka ... View more

ps. also noticed that you use development documentation page, see dev.docs... Please update your bookmark 😉 ... View more

Hi Edwin, The link you referred to is for on-premises installations and you said that this is cloud. Therefore, please see https://docs.cc.sinch.com/cloud/system-configurator/en/oxy_ex-1/common/sej1615834132796.html While reviewing the documentation, I noticed that it may not clearly say that once you have template ready, then you should go to User and Role Management > User Settings Template and the Directory block. There you should set created template as Directory Template.    Br, Jukka ... View more

Hi Sebastian, Currently aiming for end of June and plan is that FP21 is made from 25q3 cloud release. The release plan applies for Sinch customers, SAP release later on this year.    I will update under this thread if there are changes to the plans. In case someone needs early version of show and tell slides, please ping me.    BR, Jukka   ... View more

Symptoms: Users have reported that the "Accept" button does not respond, indicating a connection issue between the client and backend.    Since this issue was identified, the Contact Pro development team has diligently worked on the code, significantly enhancing functionality. New recovery mechanisms have been implemented, resulting in a substantial reduction in reported issues. If you continue to experience this problem, please contact us via a support ticket.   ... View more

Hi Edwin,  welcome to Contact Pro community!  I don't recall if others customers have asked the Iframe question in the past. Therefore, before answering I would like to test it by my self. If any Contact Pro partner has answer to this, please post it here.  Technically, the chat client has already feature to follow the customer, for example if you open other tab or browse in company website. This is feature is utilizing cookies. But what do you mean exactly "when browsed away"? Br, Jukka ... View more

Hi Lopedius,   Please avoid sharing things like private IPs and URL in community as this is fully public information.    What happens when open CDT URL is:  1. Browser tries to fetch HTML files from IIS webserver. You should see some files to be stored to temporary folders of Internet Explorer 2. Client attempts connection with Connection Server  3. If all above succeed, then you should able to do login.    For troubleshooting I recommend to change Connection Server and Agent Server on trace level. Then keep both logs open on live mode and see if there are any entries printed when you try to launch CDT. If not, then I recommend to create a ticket and ask us to review your IA config. (share the model file for that).    Br, Jukka ... View more

Based on testing we did with Alder, the IcedTea-Web doesn't work simply by installing the software. Therefore, the recommendation is to use openwebstart and there are no plans to investigate this further.  BR, Jukka ... View more

Yes, currently the statement is that we are officially supporting only Openwebstart.  Same time came to my mind that you are very likely trying to open SC against on-premise system and that could explain the problem. I will send you an email with a link you can try with icedtea. Let's see the results of that test.  //Jukka ... View more

Hi Alder, From development point of view I can comment that we have not tried using of IcedTea. Also, I haven't heard from any customer that they would have tried out.    If you or anyone else manage to get it working, then I'm happy to add it into documentation as an option.    BR, Jukka ... View more

  Dear Customer,   Thank you for reaching out to us. We have received your inquiry via our ticket system and will provide a response shortly.   In order to assist you more effectively, could you please specify the source of the information? If the data is available in the Contact Pro directory, consider utilizing RESTful interfaces to synchronize different data pools. For further details, you can refer to the Contact Pro Documentation. Contact Pro Documentation (sinch.com)   Best regards, Jukka ... View more

The Administration Configuration Interface (ACI) includes a SetPassword Operation. The API documentation is not currently accessible on the Sinch Contact Pro documentation site. For a copy of the document, please contact me via email. Best Regards, Jukka ... View more

Hi Alder,  The issue of not being able to set passwords in the current RI stack, including through the import feature, has sparked a lot of discussion among our customers. To note, RI offers two methods for user creation: one is through an import resource that allows file uploads, and the other is a PUT request for individual users. We recognize this feature is missing and have plans to address it. I believe the previous SOAP-based interface provided a way to set passwords, but I need to verify the specifics. I'll look into it and get back to you.   Best regards, Jukka   ps. Answer modified by AI - just had to try it out 😀   ... View more