Hi, update to the topic: Contact center also uploads the outgoing emails
to C4C and sets the recipient address to the one used by agent in the To
field of communication panel. The outgoing emails can be found from the
Activities--> Emails in the C4C ...
Hi Roman,New languages for any user interface needs to be added to
official product. For Latvian language in webchat and upcoming Launchpad
application I have created feature request (ID CC365V1-157) Please
create supports tickets in the future if yo...
Update for this topic: - supervisor functions for cloud planned for 21q2
release- supervisor functions for onprem planned for FP18 release (ETA
not yet decided, maybe later on this year)BR,Jukka
Hi Piotr,Technically you could consider that it's working correctly, but
have to agree that from user point not that wise. I'm not aware of any
changes to this function in upcoming 21Q2 release. So, would be great if
you could check out with support ...
Hey, Let me try answer. Tehcnicly we are speaking about SIP Early Media
feture and you can define that in campaing settings (Dialing Settings
tab) Early Media option. Then at backend we have a piece of code that
should detect the Early Media messages...
