Hi Aldets, yes, the documentation is made for cloud, but in this case
applies to onpremise as well. The changes I referred to are indeed
planned for cloud 23q3 & 23q4, which would mean that they are available
for onprem in next feature pack release. ...
Small update to the topic at this point. - In 23q3 release we are
bringing an command to define preferred or required agent for social
chats. Technically this enables an integrator to check ex. preferred
agent requirement from CRM and commanding Cont...
Also FYI for this audience: it's again time when we need to change SAP
UI5 version. Please see details from following community post: Important
information about the SAP UI5 version - Sinch Community - 12258
Hi Robert, Sinch Chat (earlier called also as Native channel) is a
channel via Conversation API and therefore Conversation API
documentation can be used here: Cloud: Sinch ChatOnPrem: Sinch Chat
BR,Jukka
Hi Shaili, I think our out of the box integration with SAP Service Cloud
should cover your request already. Let me explain. Calls: When a call
arrives and is accepted by an agent, an event towards Service Cloud is
automatically fired. This creates an...
