Hi ,
We have configured Sinch Contact Center and Email and Chat channels are working good, however we are facing issues with Voice / Phone channle i.e. when the agent login into the CP, he is getting 'succesfull login
and 'Phone Ready messages', but he is facing the below issues :
1) Incoming : When the call gets the Agent CP showing the Incoming Call with 'Accept' and 'Decline' buttions, but when the agent try to click on 'Accept' button , nothing is happening , so he is unable to pick the call.
2) Outgoing : Dial pad is opening and able to input the number , but when clicks on 'call' button , the dial pad is disappering.
Reqeust your help on the same.
Thansk in advance
Ajay Babu G
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