Contact Pro
Enable comprehensive omnichannel customer service experiences
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Contact Pro outbound campaigns with SAP C4C

Hi Guys, I see the newest release of Sinch Contact Pro includes outbound campaigns management in the Communication Panel (CP) user interface. My question is: if we use the Communication Panel integrated (embedded) inside SAP Service Cloud (C4C), is a...

Resolved! E-mail subjects and history

Hi! I have some questions related to History. The documentation says "The maximum number of displayed interactions is 500, and the history can cover from one day to 4 weeks.". If there is a need to find e-mails older than 4 weeks. What options are th...

Does Sinch Contact Pro offer multi-chat?

Yes, Sinch Contact Pro can be configured to allow multiple simultaneous chats per agent, which means agents can very easily move between chat conversations by clicking the respective conversation in the 'My Conversations' list. Managing multiple simu...