Integrating Communication Panel with your web application is now easier than ever before. Instructions on using the Communication Panel Control (CPC) library for the integration are available on the Sinch Contact Pro documentation site: Instructions ...
Whether you are an existing on-premise Contact Pro customer looking to migrate to the Contact Pro cloud or a new customer seeking a contact center cloud solution, then you've arrived to the right place Sinch Contact Pro cloud offers: Cloud - Contact ...
We have decided to cease supporting the legacy agent user interface CDT from our Sinch Contact Pro on-premise offering. The last on-premise version with CDT support will be FP20, and from FP21 onwards we cannot guarantee that CDT will further functio...
This information will only apply after the delivery of the 23Q3 cloud release. The version naming of our Contact Pro cloud releases will be revised. We will move to defining the cloud versions based on their delivery quarter instead of their last dev...
We are happy to announce the content of the quarterly release 23Q3. The Show and Tell slide deck highlights the key features and improvements made in this release. The advanced publication of the What's New document lists the changes and corrections ...
Communication Panel, Data Protection Officer (DPO) tool, and Visitor Chat Configurator are built on the SAP UI5 framework. The following information is aimed for on-premise customers using these UIs. As of Sinch Contact Pro versions 7.0.17.25, 7.0.18...
We are happy to announce the content of the quarterly release 23Q2. The Show and Tell slide deck highlights the key features and improvements made in this release. The advanced publication of the What's New document, lists the changes and corrections...
We are happy to announce that the Sinch release of Feature Pack 19 is now available. The Sinch FP19 on premise release is available to Sinch contracted customers and partners from our download site https://downloads.cc.sinch.com/. If you are unable t...
Communication Panel is not loading and in the console you see an error about SAP UI5 package and version ending .44. SAP has removed the version from internet and as it's not available, Communication Panel is not able to load. Workaround:1. Stop ECF ...
We are happy to announce the content of the quarterly release 23Q1. Firstly, presented in the Show and Tell slide deck highlighting the key features and improvements made. Secondly, an advanced publication of the What's New document, which lists the ...
The following is relevant to all users of Contact Pro’s System Configurator. We will discontinue support for Java 8 and move to Java 11 and 17 with the Contact Pro 23Q2 release. We encourage all customers to move to Java release 11 or 17 as Java 8 is...
Release dates for Sinch Contact Pro 23Q1 have changed. New release dates are: Release To Test (RTT) March 28, 2023 Release To Customer (RTC) April 15, 2023 You can find all planned release dates of cloud versions in 2023 in the Release Schedule (sinc...
When opening a BO report in Chrome or Edge version 110+, the web page gets stuck at "Retrieving Data" and keeps loading indefinitely. This issue is caused by a defect in Google Chrome Version 110+ or Microsoft Edge Version 110+ frame APIs. SAP and Ch...
We would like to share the key features and improvements made in the 22Q4 release. 'Show and Tell' which is from the perspective of our pre-deployment'What's New' which is our post deployment document providing the complete list of features and fixed...
Here's a summarized recap of the key new features and improvements we are planning to deliver for Sinch Contact Pro cloud service with our upcoming Q3, 2022 release.