Contact Pro
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Considering moving to cloud?

Whether you are an existing on-premise Contact Pro customer looking to migrate to the Contact Pro cloud or a new customer seeking a contact center cloud solution, then you've arrived to the right place Sinch Contact Pro cloud offers: Cloud - Contact ...

Sunsetting On-Premise Communication Desktop (CDT)

We have decided to cease supporting the legacy agent user interface CDT from our Sinch Contact Pro on-premise offering. The last on-premise version with CDT support will be FP20, and from FP21 onwards we cannot guarantee that CDT will further functio...

Renaming of cloud releases

This information will only apply after the delivery of the 23Q3 cloud release. The version naming of our Contact Pro cloud releases will be revised. We will move to defining the cloud versions based on their delivery quarter instead of their last dev...

What's New in Sinch Contact Pro (Cloud) for Q3 2023?

We are happy to announce the content of the quarterly release 23Q3. The Show and Tell slide deck highlights the key features and improvements made in this release. The advanced publication of the What's New document lists the changes and corrections ...

Important information about the SAP UI5 version

Communication Panel, Data Protection Officer (DPO) tool, and Visitor Chat Configurator are built on the SAP UI5 framework. The following information is aimed for on-premise customers using these UIs. As of Sinch Contact Pro versions 7.0.17.25, 7.0.18...

What's New in Sinch Contact Pro (Cloud) for Q2 2023?

We are happy to announce the content of the quarterly release 23Q2. The Show and Tell slide deck highlights the key features and improvements made in this release. The advanced publication of the What's New document, lists the changes and corrections...

FP19 release

We are happy to announce that the Sinch release of Feature Pack 19 is now available. The Sinch FP19 on premise release is available to Sinch contracted customers and partners from our download site https://downloads.cc.sinch.com/. If you are unable t...

What's New in Sinch Contact Pro (Cloud) for Q1, 2023?

We are happy to announce the content of the quarterly release 23Q1. Firstly, presented in the Show and Tell slide deck highlighting the key features and improvements made. Secondly, an advanced publication of the What's New document, which lists the ...

Discontinuation of Java 8 support

The following is relevant to all users of Contact Pro’s System Configurator. We will discontinue support for Java 8 and move to Java 11 and 17 with the Contact Pro 23Q2 release. We encourage all customers to move to Java release 11 or 17 as Java 8 is...

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Release date changed for cloud version 23Q1

Release dates for Sinch Contact Pro 23Q1 have changed. New release dates are: Release To Test (RTT) March 28, 2023 Release To Customer (RTC) April 15, 2023 You can find all planned release dates of cloud versions in 2023 in the Release Schedule (sinc...

Niina_P by Community Manager
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What's New in Sinch Contact Pro (Cloud) for Q4, 2022?

We would like to share the key features and improvements made in the 22Q4 release. 'Show and Tell' which is from the perspective of our pre-deployment'What's New' which is our post deployment document providing the complete list of features and fixed...