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Preparations for third-party cookie deprecation

Community Manager
Community Manager

Major browsers like Google Chrome, Safari, and Firefox are phasing out third-party cookies to prevent user tracking across multiple websites. For more information, see for example


The deprecation affects especially customers who use Communication Panel embedded within a host application, like SAP Service Cloud for Customer (C4C) or Salesforce.


As a short-term measure, Sinch Contact Pro is participating in Google’s third-party deprecation trial from 24q2 cloud release onwards. On-premise will include the same in an FP20 hotfix.


The long-term plan is for 24q4 cloud release to migrate Contact Pro away from third-party cookie dependencies. The same update is planned for on-premise customers in a hotfix. Follow the Contact Pro community page for updates.