Major browsers like Google Chrome, Safari, and Firefox are phasing out third-party cookies to prevent user tracking across multiple websites. For more information, see for example https://developers.google.com/privacy-sandbox/3pcd.
The deprecation affects especially customers who use Communication Panel embedded within a host application, like SAP Service Cloud for Customer (C4C) or Salesforce.
As a short-term measure, Sinch Contact Pro is participating in Google’s third-party deprecation trial from 24q2 cloud release onwards. On-premise will include the same in an FP20 hotfix.
The long-term plan is for 24q4 cloud release to migrate Contact Pro away from third-party cookie dependencies. The same update is planned for on-premise customers in a hotfix. Follow the Contact Pro community page for updates.
